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E-ServEval: a system for quality evaluation of the on-line public services

Author

Listed:
  • Alexandru BALOG
  • Grigore BADULESCU
  • Revisoara BADULESCU
  • Florin PETRESCU

Abstract

This paper describes the objectives, the general architecture and the components of the web-based system for quality evaluation of the on-line public services developed using the framework of the complex research project “System for quality evaluation of the on-line public services for citizens and business environment (e-ServEval)†. The paper also presents the technological options regarding the design and development of the system, the functions of the components and the aspects regarding the interface between user and e-ServEval system. Finally, the stage of the project and the conclusions are presented.

Suggested Citation

  • Alexandru BALOG & Grigore BADULESCU & Revisoara BADULESCU & Florin PETRESCU, 2008. "E-ServEval: a system for quality evaluation of the on-line public services," Informatica Economica, Academy of Economic Studies - Bucharest, Romania, vol. 0(2), pages 18-21.
    • Handle: RePEc:aes:infoec:v:xii:y:2008:i:2:p:18-21
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