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A Revised Set of Usability Heuristics for the Evaluation of Interactive Systems

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  • Costin PRIBEANU

Abstract

Usability is a critical quality attribute in the information society. Inspection based evaluation re-lies on various forms of design knowledge that are used to assess the usability, such as ergonomic criteria, heuristics, and guidelines. Usability heuristics are widely recognized principles against which the usability of an interactive system could be evaluated. This work presents a revised set of usability heuristics that are based on the experience acquired in previous studies targeting local e-government websites. The underlying goal is to include the most important er-gonomic criteria and usability heuristics into a clear hierarchical organization, which helps evaluators to better explain and developers to better understand the usability problems. The new set has only fourteen heuristics that are structured into four groups: user guidance, user effort, user control and freedom, and user support. The main strength of this approach is the good coverage achieved with a reduced number of heuristics.

Suggested Citation

  • Costin PRIBEANU, 2017. "A Revised Set of Usability Heuristics for the Evaluation of Interactive Systems," Informatica Economica, Academy of Economic Studies - Bucharest, Romania, vol. 21(3), pages 31-38.
    • Handle: RePEc:aes:infoec:v:21:y:2017:i:3:p:31-38
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    1. Costin PRIBEANU, 2014. "Extending and Refining Usability Heuristics to Better Address User Centered Design Issues in the Development and Evaluation of Municipal Websites," Informatica Economica, Academy of Economic Studies - Bucharest, Romania, vol. 18(1), pages 83-91.
    2. Costin PRIBEANU & Ruxandra-Dora MARINESCU & Dragos Daniel IORDACHE & Maria GHEORGHE-MOISII, 2010. "Exploring the Usability of Municipal Web Sites: A Comparison Based on Expert Evaluation Results from Four Case Studies," Informatica Economica, Academy of Economic Studies - Bucharest, Romania, vol. 14(4), pages 87-96.
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