Making use of digital innovations in Business Process Improvements

Business Process Management (BPM) concept is more and more influenced by the emerging technologies changing the conventional way of improving or optimizing the business processes. Digital innovations and technology have been used to improve and manage people, products, programmes and projects across the globe. Connected devices, big data analytics, cloud computing, robotics process automation, 3D printing or other emerging technologies are commonly used to generate more efficient and effective business processes. Therefore, nowadays, the businesses are continuously undergoing changes which can be rapid and significant. There are many methodologies/ approaches available to support the businesses improve their processes through change. A strong connection exists between business process improvements and digital innovation as, through a proper combination, has a great potential of generating significant long-term benefits for organizations. Hence, focusing the organization's strategies on digital technology can be a successful direction. The purpose of this paper is to present potential ways of integrating process improvements methodologies with digital innovation and the main market trends. It focuses on market trends concerning business process improvements and digital innovations. The work encompasses a 'status quo' review in this field together with the main trends in terms of new technologies and their adoption by organizations. Companies started to utilize a wide range of communication channels, integrated technologies or social media platforms to connect with their peers, employees, and clients but also to boost collaborative partnerships. Technology is used to create more participatory businesses by improving collaboration. Furthermore, newest technologies can support effective monitoring of business processes across diverse products and services and counterparties (e.g., suppliers, clients). This work's conclusions confirm the significant role of digital innovations in business process improvements and provide further insights on how to embed a wide range of new technologies within the organizations' efforts to improve their business processes and operations.