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Considerations Regarding the Security and Protection of E-Banking Services Consumers’ Interests

Author

Listed:
  • Marinela Vrancianu

    () (Academy of Economic Studies, Bucharest, Romania)

  • Liana Anica Popa

    (Academy of Economic Studies, Bucharest, Romania)

Abstract

A significant number of breaches in the security of electronic banking (e-Banking) system is reported each year, drawing attention to the need to protect and inform customers about the risk of exposure to malicious actions initiated by cyber-criminals. Financial institutions and consumers recognize the fact that attacks and financial frauds are becoming more complex and are perpetrated by a different class of criminal. This class is increasingly sophisticated and uses technology as part of their strategy. Furthermore, the specialists forecast that the current global recession is likely to increase the frequency of internal fraud and security breaches. The present research tries: (1) to analyze the potential dangers threatening the security of e- Banking services through a comprehensive investigation of the relevant literature; (2) to identify the tools and methods that can ensure the consumers’ protection in E-Banking, (3) to present the results of a pilot study regarding the Romanian consumer perception on the protection and security related to E-Banking services

Suggested Citation

  • Marinela Vrancianu & Liana Anica Popa, 2010. "Considerations Regarding the Security and Protection of E-Banking Services Consumers’ Interests," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 12(28), pages 388-403, June.
  • Handle: RePEc:aes:amfeco:v:12:y:2010:i:28:p:388-403
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    References listed on IDEAS

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    More about this item

    Keywords

    E-Banking services; security; consumer protection; cyber-attack;

    JEL classification:

    • G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages
    • H55 - Public Economics - - National Government Expenditures and Related Policies - - - Social Security and Public Pensions

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