Interacting of the Organization Work with Citizen Appeals in Government Bodies of St. Petersburg Authorities

The aim of the article is to study the modern experience of the organization of work with citizen appeals in the government bodies and its results to develop proposals for improving the work. In accordance with the above purpose designated the following tasks: studying modern regulatory framework for the work with citizen appeals in the Russian Federation, the identification of the main directions of improving the work with citizen appeals in government bodies, to review and analyze the current state of the work with citizens appeals in the Archive Committee of St. Petersburg in terms of information technologies. The research results have the practical importance in the preparation of departmental instructions on office work, guidelines and manuals on the organization of work with citizen appeals, the development of administrative regulations for the provision of public services «Organization of reception of citizens, the timely and full consideration of their appeals filed orally or in writing, acceptance decisions on them and sending replies to the legally established deadline».