Tecnologia da informação em pequenas empresas: fatores de êxito, restrições e benefícios

Studies have been conducted on Information Technology in specific areas, about standards and success factors, user's satisfaction. There are a few papers about IT (Information Technology) analysis in small business, mainly in countries under development such as Brazil. The aim of this paper is to describe the organizational impact due to the IT implementation in small business, considering performance criterion, success factors, adoption motivation and difficulties. IT considers three factors such as: a) to increase the continuity; b) controls more efficient; c) to provide more understanding of productive functions. This research was conducted by multicases method in 25 firms, during the first trimester of 2002. The studied firms integrate many sectors such as electrical-eletronical, logistic, commerce and services. The results indicated the two highest scores on success factors: use needs perceptions and management support. As benefits were pointed: a better understanding of productive functions and user´s satisfaction.