The impact of organizational agility on crisis management: The central bank of Jordan as a case study

The objective of the study is to investigate the influence of organizational agility on crisis management and to evaluate the extent of organizational agility implemented at the Central Bank of Jordan, along with its effectiveness in managing crises. This research encompassed two primary variables: the independent variable, which is organizational agility, assessed through three dimensions: exploitation, exploration, and structural flexibility; and the dependent variable, which is crisis management, evaluated through three dimensions as well as pre-crisis stage, crisis stage, and post-crisis stage. A questionnaire comprising 30 items was developed to measure these variables, and a total of 500 questionnaires were distributed among employees. Ultimately, 403 valid responses were collected for analysis, resulting in a response rate of 81%. Employing a descriptive-analytical methodology, the researchers utilized various statistical tests via SPSS software. The study yields several significant findings, particularly highlighting a statistically significant effect of the dimensions of organizational agility on improving the level of crisis management at the Central Bank of Jordan. It is determined that the dimensions of organizational agility accounted for 84.7% of the performance in crisis management, with the exploitation dimension exhibiting the highest explanatory power, while the exploration dimension demonstrated the least. The findings further reveal that organizational agility and crisis management levels were moderate. The study suggests a redesign of the organizational structure to improve flexibility in accordance with the demands of crisis management, advocating for the establishment of an internal committee tasked with reviewing the organizational framework and proposing solutions and recommendations. Additionally, it emphasizes the necessity for heightened investment in fostering innovation capabilities and investigating new strategies to enhance performance, along with the creation of multidisciplinary teams aimed at exploring novel ideas and formulating innovative solutions.