IDEAS home Printed from https://ideas.repec.org/a/aac/ijirss/v8y2025i3p2987-3004id7125.html
   My bibliography  Save this article

Cruise terminal operational evaluation from an environmental, social, and governance perspective using a system dynamics approach

Author

Listed:
  • Anak Agung Bagus Dinariyana
  • Dhimas Widhi Handani
  • I Gde Manik Sukanegara Adhita
  • Fadilla Indrayuni Prastyasari
  • Kadek Putra Puja Wirawan

Abstract

The number of international tourists visiting Bali by cruise ships is increasing annually. In response, the government started a project to enhance services at the Port of Benoa cruise terminal, considering not just infrastructure but also environmental, social, and governance (ESG) aspects that impact terminal service performance. ESG assessments can be classified into various factors, particularly within the dynamic operations of terminal services. Understanding these factors and their relationships is vital for assessing the impact of ESG on terminal performance. Service performance is measured by passenger embarkation and debarkation durations, with operational efficiency playing a key role in streamlining these processes. Subsequently, a system dynamics model is employed, and a model is developed considering ESG factors such as energy consumption (environment), air pollution (environment), port governance score (governance), and employee satisfaction index (social). The findings indicate that these factors positively contribute to the efficiency of terminal port operations. In scenarios of improvement, the service time can be reduced to 2.94 hours to serve 1,636 passengers, compared to 3.02 hours for 1,402 passengers without improvement. Therefore, the simulation results show that installing onshore connections, offering employee financial compensation, and implementing management improvements will enhance terminal operations.

Suggested Citation

  • Anak Agung Bagus Dinariyana & Dhimas Widhi Handani & I Gde Manik Sukanegara Adhita & Fadilla Indrayuni Prastyasari & Kadek Putra Puja Wirawan, 2025. "Cruise terminal operational evaluation from an environmental, social, and governance perspective using a system dynamics approach," International Journal of Innovative Research and Scientific Studies, Innovative Research Publishing, vol. 8(3), pages 2987-3004.
  • Handle: RePEc:aac:ijirss:v:8:y:2025:i:3:p:2987-3004:id:7125
    as

    Download full text from publisher

    File URL: https://ijirss.com/index.php/ijirss/article/view/7125/1486
    Download Restriction: no
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:aac:ijirss:v:8:y:2025:i:3:p:2987-3004:id:7125. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Natalie Jean (email available below). General contact details of provider: https://ijirss.com/index.php/ijirss/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.