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Content
March 2013, Volume 62, Issue 3
- 317-322 Barriers and challenges in the application of Six Sigma in the hospitality industry
by Jithendran Kokkranikal & Jiju Antony & Hasib Kosgi & Erwin Losekoot - 323-338 Indigenous development amongst challenges
by Shivdasini Singh Amin & Rakesh Atre & Ankur Vardia & Vaibhav D.K. Gupta & Boby Sebastian
January 2013, Volume 62, Issue 2
- 130-155 Deliberative attention management
by Dave Valliere & Thomas Gegenhuber - 156-167 An Improvement Engine for empowered change in healthcare
by Kristian Siverbo & Henrik Eriksson & Helle Wijk - 168-184 Competitive strategies and firm performance: the mediating role of performance measurement
by Luliya Teeratansirikool & Sununta Siengthai & Yuosre Badir & Chotchai Charoenngam - 185-203 A flow direction weighting scheme for facility layout in cellular manufacturing
by Alan Davies & Elwyn John & Andrew Thomas - 204-218 Evaluation of operational performance of workover rigs activities in oilfields
by Haitham Mansour & M. Munir Ahmad & Nesreddin Dhafr & Hussain Ahmed
January 2013, Volume 62, Issue 1
- 6-28 Development of an individual work performance questionnaire
by Linda Koopmans & Claire Bernaards & Vincent Hildebrandt & Stef van Buuren & Allard J. van der Beek & Henrica C.W. de Vet - 29-46 The applicability of the Viable Systems Model as a diagnostic for small to medium sized enterprises
by Nicola Burgess & Nicholas Wake - 47-65 Applying a lean approach to identify waste in motor carrier operations
by Henrik Sternberg & Gunnar Stefansson & Emma Westernberg & Rikard Boije af Gennäs & Erik Allenström & Malin Linger Nauska - 66-84 An evaluation of the synergic implementation of TQM and TPM paradigms on business performance
by Mandeep Kaur & Kanwarpreet Singh & Inderpreet Singh Ahuja - 85-109 Achieving customer service excellence using Lean Pull Replenishment
by Sameer Kumar & David Choe & Shiv Venkataramani - 110-122 A framework for business analytics in performance management
by Marten Schläfke & Riccardo Silvi & Klaus Möller
October 2012, Volume 61, Issue 8
- 839-862 Enabling performance measurement in a small professional service firm
by Bianca A.C. Groen & Mirthe van de Belt & Celeste P.M. Wilderom - 863-880 Strategy deployment systems within the UK healthcare sector: a case study
by Shulian Zhang & David Bamford & Claire Moxham & Benjamin Dehe - 881-896 Performance appraisal based on a forced distribution system: its drawbacks and remedies
by Rachana Chattopadhayay & Anil Kumar Ghosh - 897-918 Collaboration in supply chain
by Gopal Kumar & Ravindra Nath Banerjee - 919-939 The implementation of the balanced scorecard in a school district
by Maria Manuela Pereira & Nuno Filipe Melão - 940-948 Lean Six Sigma for higher education institutions (HEIs)
by Jiju Antony & Netasha Krishan & Donna Cullen & Maneesh Kumar
September 2012, Volume 61, Issue 7
- 710-729 Developing a methodology for assessing virtual teams’ performance perception
by Pedro Gustavo Siqueira Ferreira & Edson Pinheiro de Lima & Sergio E. Gouvea da Costa - 730-751 Performance in urban public transport systems: a critical analysis of the Portuguese case
by Luis Cruz & Eduardo Barata & João‐Pedro Ferreira - 752-764 Factors relating to effectiveness data use in healthcare management
by Outi Simonen & Elina Viitanen & Marja Blom - 765-777 A case study of Bayesian belief networks in industrial work process design based on utility expectation and operational performance
by Rolando Quintana & Mark T. Leung - 778-804 An evaluation of ISO 9000 initiatives in Indian industry for enhanced manufacturing performance
by Sanjiv Kumar Jain & Inderpreet Singh Ahuja - 805-830 Clash of the e‐commerce titans
by Sameer Kumar & Jessica Eidem & Diana Noriega Perdomo
July 2012, Volume 61, Issue 6
- 584-602 What makes a “research star”? Factors influencing the research productivity of business faculty
by Charles S. White & Karen James & Lisa A. Burke & Richard S. Allen - 603-623 Antecedents and outcomes of human resource information system (HRIS) use
by Normalini & Kassim & T. Ramayah & Sherah Kurnia - 624-652 Market orientation, learning orientation, and the performance of nonprofit organisations (NPOs)
by Mohammed Abdulai Mahmoud & Baba Yusif - 653-671 Forecasting project performance considering the influence of leadership style on organizational agility
by Marco Aurélio de Oliveira & Luiz Veriano Oliveira Dalla Valentina & Osmar Possamai - 672-690 Framework for performance measurement and management in a collaborative business environment
by Pedro Sena Ferreira & A.H.M. Shamsuzzoha & Cesar Toscano & Pedro Cunha - 691-698 A SWOT analysis on Six Sigma: some perspectives from leading academics and practitioners
by Jiju Antony
June 2012, Volume 61, Issue 5
- 462-482 Performance measurement driving change: a case from the defence sector
by Jill MacBryde & Steve Paton & Neil Grant & Margaret Bayliss - 483-501 The fallacy of the context
by Rick Anderson & Henk Klaassen - 502-517 Reconceptualising e‐business performance measurement using an innovation adoption framework
by David Barnes & C. Matthew Hinton - 518-547 A review on supply chain performance measures and metrics: 2000‐2011
by P.R.C. Gopal & Jitesh Thakkar - 548-562 Measuring the success of a performance measurement system in Thai firms
by Nopadol Rompho & Sakun Boon‐itt - 563-577 Productivity in a private charity
by Thomas C. Tuttle & Shengcheng Chen
April 2012, Volume 61, Issue 4
- 334-358 Creating a sustainable national index for social, environmental and economic productivity
by Thomas F. Burgess & John Heap - 359-381 Sales and operations planning and the firm performance
by Antônio Márcio Tavares Thomé & Luiz Felipe Scavarda & Nicole Suclla Fernandez & Annibal José Scavarda - 382-402 The construction industry macro maturity model (CIM3): theoretical underpinnings
by Christopher J. Willis & Jeffrey H. Rankin - 403-425 Prominent obstacles to lean
by Sanjay Bhasin - 426-444 An assessment of the critical success factors for Six Sigma implementation in Indian industries
by Darshak A. Desai & Jiju Antony & M.B. Patel - 445-451 Integration of demand forecasts in ABC‐XYZ analysis: practical investigation at an industrial company
by Bernd Scholz‐Reiter & Jens Heger & Christian Meinecke & Johann Bergmann
March 2012, Volume 61, Issue 3
- 224-234 On the road to performance governance in the public domain?
by John Halligan & Cláudia S. Sarrico & Mary Lee Rhodes - 235-271 Current state of public sector performance management in seven selected countries
by Mary Lee Rhodes & Lucia Biondi & Ricardo Gomes & Ana I. Melo & Frank Ohemeng & Gemma Perez‐Lopez & Andrea Rossi & Wayhu Sutiyono - 272-289 School performance management practices and school achievement
by Cláudia S. Sarrico & Maria J. Rosa & Maria J. Manatos - 290-309 Performance management challenges in hybrid NPO/public sector settings: an Irish case
by Frank J. Conaty - 310-328 Australian public sector performance management: success or stagnation?
by Lewis Hawke
January 2012, Volume 61, Issue 2
- 128-141 Welfare service system productivity: the concept and its application
by Antti Lönnqvist & Harri Laihonen - 142-156 Ratings of counterproductive performance: the effect of source and rater behavior
by Sara L. Mann & Marie‐Hélène Budworth & Afisi S. Ismaila - 157-172 The relationship between employee involvement, partnership management and supply performance
by Assadej Vanichchinchai - 173-193 Identifying productivity blemishes in Pakistan automotive industry: a case study
by Sheikh Zahoor Sarwar & Azam Ishaque & Nadeem Ehsan & Danial Saeed Pirzada & Zafar Moeen Nasir - 194-203 Monitoring quality goals through lean Six‐Sigma insures competitiveness
by Vipul Gupta & Padmanav Acharya & Manoj Patwardhan - 204-216 Leadership performance is significant to project success or failure: a critical analysis
by Phil Nixon & Megan Harrington & David Parker
January 2012, Volume 61, Issue 1
- 6-23 Environmental performance and technical efficiency, is there a link?
by Ilias Alexopoulos & Kostas Kounetas & Dimitris Tzelepis - 24-45 Workforce competency model (WFCM)
by Izatul Hamimi Abdul Razak & Shahrul Kamaruddin & Ishak Abdul Azid - 46-68 Targeting performance measures based on performance prediction
by Mohammad Saidi Mehrabad & Mona Anvari & Morteza Saberi - 69-92 Continuous improvement: critical factors in Brazilian industrial companies
by Pedro C. Oprime & Glauco Henrique de Sousa Mendes & Márcio Lopes Pimenta - 93-109 Developing the organization's productivity strategy in various sectors of industry
by P.R.A. Oeij & M.P. De Looze & K. Ten Have & J.W. Van Rhijn & L.F.M. Kuijt‐Evers - 110-120 Standards for Lean Six Sigma certification
by Alessandro Laureani & Jiju Antony
November 2011, Volume 60, Issue 8
- 778-796 The impact of performance management on the results of a non‐profit organization
by André de Waal & Robert Goedegebuure & Patricia Geradts - 797-812 Knowledge of effectiveness and its application in secondary healthcare management
by Outi Simonen & Marja Blom & Elina Viitanen - 813-823 Is money the panacea? Rewards for knowledge workers
by Gergana Markova & Cameron Ford - 824-843 Measuring university performance using a knowledge‐based balanced scorecard
by Abouzar Zangoueinezhad & Asghar Moshabaki - 844-856 Effects of unbalanced incentive measures on buyer performance – an empirical study in Taiwan
by Hsuan‐Lien Chu & Chia‐Ching Cho & Shuen‐Zen Liu - 857-864 Shadow banking: accounting for Canada's productivity gap
by Peter Watkins
September 2011, Volume 60, Issue 7
- 662-687 Evolutionary paths of performance measurement
by Suwit Srimai & Jack Radford & Chris Wright - 688-708 When is a balanced scorecard a balanced scorecard?
by Marvin Soderberg & Suresh Kalagnanam & Norman T. Sheehan & Ganesh Vaidyanathan - 709-720 Process ownership, process performance measurement and firm performance
by Markus Kohlbacher & Stefan Gruenwald - 721-745 Efficiency and technological change in health care services in Ontario
by Hedayet Chowdhury & Walter Wodchis & Audrey Laporte - 746-757 A weighted similarity coefficient technique for manufacturing facility design
by Elwyn John & Anton Kuznecov & Andrew Thomas & Alan Davies - 758-770 The productivity potential assessment method
by Peter Almström & Anders Kinnander
July 2011, Volume 60, Issue 6
- 550-566 Negotiating lean
by Esben Rahbek Gjerdrum Pedersen & Mahad Huniche - 567-582 Determinants of manufacturing productivity: pilot study on labor‐intensive industries
by Shahidul Islam & S.T. Syed Shazali - 583-602 Performance measurement systems in supply chains
by Richard Cuthbertson & Wojciech Piotrowicz - 603-621 Economic value added: a useful tool for SME performance management
by Moujib Bahri & Josée St‐Pierre & Ouafa Sakka - 622-641 The relationship between governance and NPD performance and the mediating role of tie strength
by E. Teimoury & M. Fesharaki & A. Bazyar - 642-652 Optimization of actuator performance using robust engineering and feature selection methodologies
by Boby John
June 2011, Volume 60, Issue 5
- 427-445 The practice of the Balanced Scorecard in health care services
by Beata Kollberg & Mattias Elg - 446-473 A “system dynamics‐based Balanced Scorecard” to support strategic decision making
by Federico Barnabè - 474-492 IT and non‐IT factors influencing the adoption of BSC systems: a Delphi study from Bahrain
by Emad M. Kamhawi - 493-511 Performance measurement system implementation using Balanced Scorecard and statistical methods
by Changiz Valmohammadi & Azadeh Servati - 512-528 Performance measurement based on a total quality approach
by Farhad Anvari & Rodger Edwards - 529-543 Management branding (MB)
by Alin Aurelian Posteucă
April 2011, Volume 60, Issue 4
- 326-338 A wage incentive plan for branch managers using the DEA methodology
by Yossi Hadad & Baruch Keren & Ofer Barkai - 339-359 The use of performance measurement system in logistics change process
by Danilo Hisano Barbosa & Marcel Andreotti Musetti - 360-371 TFP growth, technological progress and efficiencies change
by Mahamat Hamit‐Haggar - 372-386 Railroad productivity analysis: case of the American Class I railroads
by Feli X. Shi & Siew Hoon Lim & Junwook Chi - 387-403 Performance and risk management in strategic cooperation
by Lars Ehrengren & Bengt Hörnsten - 404-415 Workplace innovation for better jobs and performance
by Frank Pot
March 2011, Volume 60, Issue 3
- 202-221 Industrial engineering priorities for improved demand chain performance
by D.R. Towill & P. Childerhouse - 222-251 Generic strategies and performance – evidence from manufacturing firms
by M.K. Nandakumar & Abby Ghobadian & Nicholas O'Regan - 252-267 Bottom‐up approach for productivity measurement in large public organizations
by Aki Jääskeläinen & Erkki Uusi‐Rauva - 268-288 A study of total quality management and supply chain management practices
by Faisal Talib & Zillur Rahman & M.N. Qureshi - 289-310 Structured approach to measure performance in construction research and development
by Udayangani Kulatunga & Dilanthi Amaratunga & Richard Haigh - 311-319 Clinical productivity system – a decision support model
by Casey C. Bennett
January 2011, Volume 60, Issue 2
- 82-98 Evaluation of supply chain collaboration: a case of apparel retail industry in India
by R. Anbanandam & D.K. Banwet & Ravi Shankar - 99-114 How the BSC implementation process shapes its outcome
by Deborah Agostino & Michela Arnaboldi - 115-131 Relationships, cooperation and development in a Brazilian industrial cluster
by Pedro C. Oprime & Hélcio Martins Tristão & Márcio Lopes Pimenta - 132-151 A performance measurement view of IT project management
by Rogério Tadeu de Oliveira Lacerda & Leonardo Ensslin & Sandra Rolim Ensslin - 152-184 Development of a design performance measurement matrix for improving collaborative design during a design process
by Yuanyuan Yin & Shengfeng Qin & Ray Holland - 185-190 Six Sigma vs Lean
by Jiju Antony
January 2011, Volume 60, Issue 1
- 9-23 Alignment of inter‐agency supply chains to enhance public sector performance management
by Guy Callender - 24-40 Imagined promises versus real challenges to public performance management
by Arie Halachmi - 41-58 Controlling externally autonomised entities by Dutch local governments
by Johan A.M. de Kruijf - 59-74 Accountability and governance: strengthening extra‐bureaucratic mechanisms in Bangladesh
by Ahmed Shafiqul Huque
November 2010, Volume 59, Issue 8
- 717-733 Prototype KPIs for rural infrastructure development
by Suchanya Posayanant & Chotchai Chareonngam - 734-756 An investigation on PMS attributes in service organisations in Malaysia
by Amizawati Mohd Amir & Nik Nazli Nik Ahmad & Muslim Har Sani Mohamad - 757-768 Lean six sigma in a call centre: a case study
by Alessandro Laureani & Jiju Antony & Alex Douglas - 769-791 A new standardization model for physician staffing at hospitals
by Irad Ben‐Gal & Michael Wangenheim & Avraham Shtub - 792-810 Understanding management control systems in call centers
by Renu Desai - 811-828 International differences in job satisfaction
by Jonathan H. Westover & Jeannette Taylor
September 2010, Volume 59, Issue 7
- 607-623 Identifying future challenges for productivity research: evidence from Finland
by Jonna Käpylä & Aki Jääskeläinen & Antti Lönnqvist - 624-640 Training design and transfer: contributions of Six Sigma
by Alan F. Chow & Treena Gillespie Finney & Kelly C. Woodford - 641-667 A framework for designing, managing, and improving Kaizen event programs
by Eileen M. Van Aken & Jennifer A. Farris & Wiljeana J. Glover & Geert Letens - 668-687 Total quality management practices and results in food companies
by Evangelos L. Psomas & Christos V. Fotopoulos - 688-700 Reducing employees' turnover in transactional services: a Lean Six Sigma case study
by Alessandro Laureani & Jiju Antony - 701-706 Performance measurement and intranets: a natural partnership
by D. Keith Denton
July 2010, Volume 59, Issue 6
- 519-533 A case study of impact measurement in a third sector umbrella organisation
by A. Dawson - 534-554 Balanced scorecard implementation in German non‐profit organisations
by Dorothea Greiling - 555-570 Marketing and performance evaluations in non‐profit services
by Rita S. Mano - 571-585 The use and efficacy of anecdotal performance reporting in the third sector
by Richard Greatbanks & Graham Elkin & Graham Manville - 586-598 Embedding outcomes recording in Barnardo's performance management approach
by Jessica McEwen & Mark Shoesmith & Richard Allen
June 2010, Volume 59, Issue 5
- 415-431 The effect of stress and satisfaction on productivity
by George Halkos & Dimitrios Bousinakis - 432-451 Modeling bank branch profitability and effectiveness by means of DEA
by Ioannis E. Tsolas - 452-467 A decision support system for improving performance of inventory management in a supply chain network
by Hooshang M. Beheshti - 468-492 Performance outcomes in empirical management accounting research
by Lili‐Anne Kihn - 493-507 Insights from action research: implementing the balanced scorecard at a wind‐farm company
by Roman Schneider & Rui Vieira
April 2010, Volume 59, Issue 4
- 306-324 Human resource development (HRD) for performance management
by Dev Raj Adhikari - 325-350 Alignment of performance metrics in a multi‐enterprise agribusiness
by Kim P. Bryceson & Geoff Slaughter - 351-371 Managing advanced manufacturing technology (AMT) implementation in manufacturing SMEs
by Matthew Fulton & Bernard Hon - 372-387 Enhancing long‐term worker productivity and performance
by Jonathan H. Westover & Andrew R. Westover & L. Alan Westover - 388-403 Consumer purchase process improvements in e‐tailing operations
by Sameer Kumar & Brett Hudson & Josie Lowry
March 2010, Volume 59, Issue 3
- 206-228 Effect of operation size, environmental conditions and management on municipal sewerage services
by José M. Prado‐Lorenzo & Isabel M. García‐Sánchez - 229-254 Managing corporate performance
by Güler Aras & Aslı Aybars & Ozlem Kutlu - 255-273 Does efficiency matter?
by Mohamed M. Mostafa - 274-299 Learning from China's business leaders: lessons for troubled times
by Thomas C. Tuttle & Chen Shengchang & John P. Heap & Tiano Yan
January 2010, Volume 59, Issue 2
- 130-144 Implementing strategies through management control systems: the case of sustainability
by Angelo Riccaboni & Emilia Luisa Leone - 145-162 Whatever happened to human resource management performance?
by Peter Prowse & Julie Prowse - 163-185 The role of performance measurement systems to support quality improvement initiatives at supply chain level
by Luca Cagnazzo & Paolo Taticchi & Alessandro Brun - 186-200 A framework to assess performance measurement systems in SMEs
by Paola Cocca & Marco Alberti
January 2010, Volume 59, Issue 1
- 7-17 The dynamo and the computer: an engineering perspective on the modern productivity paradox
by Bernard C. Beaudreau - 18-36 Modelling construction project productivity using systems dynamics approach
by Michael J. Mawdesley & Saad Al‐Jibouri - 37-50 Performance improvement analysis of a supermarket checkstand
by Arijit K. Sengupta & Biman Das & J. Pemberton Cyrus - 51-74 Measuring efficiency, effectiveness and performance of Indian public sector banks
by Sunil Kumar & Rachita Gulati - 75-97 Measuring supply chain performance among public hospital laboratories
by Abdul Hamid Abu Bakar & Ismail Lukman Hakim & Siong Choy Chong & Binshan Lin - 98-116 SMED: for quick changeovers in foundry SMEs
by Bikram Jit Singh & Dinesh Khanduja
October 2009, Volume 58, Issue 8
- 727-747 The UK productivity gap in the service sector: do management practices matter?
by Giuliana Battisti & Alfonsina Iona - 748-766 Healthcare capacity measurement
by David Bamford & Elizabeth Chatziaslan - 767-786 Measuring and comparing the performance of Portuguese secondary schools
by Cláudia S. Sarrico & Maria J. Rosa - 787-802 The interrelations of decision‐making rationales around BSC adoptions in Finnish municipalities
by Antti Ilmari Rautiainen - 803-808 Lean can be a survival strategy during recessionary times
by Bhim Singh & S.K. Garg & S.K. Sharma
September 2009, Volume 58, Issue 7
- 607-631 Considering connectivity in operations journals
by Niall Piercy & Nigel Caldwell & Nick Rich - 632-644 An instrument for the self‐appraisal of scientific research performance
by James C. Ryan & Syed Awais Tipu - 645-669 Alignment between business environment characteristics, competitive priorities, supply chain structures, and firm business performance
by Ting Chi & Peter P.D. Kilduff & Vidyaranya B. Gargeya - 670-693 Perceived importance of performance management metrics among UK theatre companies
by Roger Bennett - 694-717 Performance improvement possibilities within the US airline industry
by Sameer Kumar & Kevin L. Johnson & Steven T. Lai
July 2009, Volume 58, Issue 6
- 508-522 Behavioral factors influencing performance management systems' use
by Taco Elzinga & Bé Albronda & Frits Kluijtmans - 523-541 Assessing the effectiveness of business consulting in operations development projects
by Mian M. Ajmal & Fredrik Nordström & Petri Helo - 542-563 The elusive employee stock option plan‐productivity link: evidence from India
by Ramesh Kumar Dhiman - 564-580 The use of quality management tools and techniques in ISO 9001:2000 certified companies: the Greek case
by Christos Fotopoulos & Evagelos Psomas - 581-597 Operational impact of employee wellness programs: a business case study
by Sameer Kumar & Michael McCalla & Eric Lybeck
June 2009, Volume 58, Issue 5
- 407-422 Customer performance measurement in facilities management
by Matthew Tucker & Michael Pitt - 423-436 Promoting performance and the quality of working life simultaneously
by Elise Ramstad - 437-459 How much does performance matter in strategic decision making?
by Said Elbanna & Rabia Naguib - 460-479 Bootstrap methods for analyzing time studies and input data for simulations
by Clara M. Novoa & Francis Mendez - 480-500 Educating the supply chain logistics for humanitarian efforts in Africa: a case study
by Sameer Kumar & Kristin Niedan‐Olsen & Lynn Peterson
April 2009, Volume 58, Issue 4
- 311-328 Exploring performance attribution
by Gavin P.M. Dick - 329-345 Discovering effective performance measurement for e‐business
by Matthew Hinton & David Barnes - 346-366 The uses and usefulness of reflexive accounts in strategic performance management research
by Vinh Sum Chau & Barry J. Witcher - 367-390 Lessons learned from performance management systems implementations
by André A. de Waal & Harold Counet - 391-399 Performance management from multiple perspectives: taking stock
by Jacky Holloway
March 2009, Volume 58, Issue 3
- 215-237 Critical success factors for TQM implementation and their impact on performance of SMEs
by Salaheldin Ismail Salaheldin - 238-253 Determinants of public employees' performance: evidence from Ethiopian public organizations
by Gebregziabher Hailesilasie - 254-273 Using DMAIC Six Sigma to systematically improve shopfloor production quality and costs
by Sameer Kumar & Michael Sosnoski - 274-279 Six Sigma vs TQM: some perspectives from leading practitioners and academics
by Jiju Antony - 280-299 Lean information management: the use of observational data in health care
by Andrew Castle & Rachel Harvey
January 2009, Volume 58, Issue 2
- 119-135 The effectiveness of flexible manufacturing strategies
by Therese A. Joiner & X. Sarah Yang Spencer & Suzanne Salmon - 136-159 An application of interpretative structural modeling of the compliance to food standards
by Silpa Sagheer & Surendra S. Yadav & S.G. Deshmukh - 160-173 Identifying key performance indicators for use in control of pre‐project stage process in construction
by Tatsiana Haponava & Saad Al‐Jibouri - 174-187 Humanitarian logistics performance in the light of gender
by Gyöngyi Kovács & Peter Tatham - 188-204 Reverse logistic process control measures for the pharmaceutical industry supply chain
by Sameer Kumar & Erin Dieveney & Aaron Dieveney
January 2009, Volume 58, Issue 1
- 11-28 Services for distribution of tissue engineering products and therapies
by Katrina M. Nordström & Marko O. Närhi & Ari P.J. Vepsäläinen - 29-40 Vendor‐managed‐inventory (VMI) in construction
by Kari Tanskanen & Jan Holmström & Jan Elfving & Ulla Talvitie - 41-53 Order‐to‐delivery process performance in delivery scheduling environments
by Helena Forslund & Patrik Jonsson & Stig‐Arne Mattsson - 55-70 Performance issues of Smart Transportation Management systems
by Gunnar Stefansson & Kenth Lumsden - 71-91 Supply chain integration: the role of logistics service providers
by Nathalie Fabbe‐Costes & Marianne Jahre & Christine Roussat - 92-110 Information integration in maintenance services
by Sari Uusipaavalniemi & Jari Juga
October 2008, Volume 57, Issue 8
- 600-622 Successful ISO 9000 implementation in Taiwan
by Ching‐I Lin & Woan‐Yuh Jang - 623-636 The impact of process mapping on transparency
by Leidy Klotz & Michael Horman & Henry H. Bi & John Bechtel - 637-658 Kaizenevents and organizational performance: a field study
by Toni L. Doolen & Eileen M. Van Aken & Jennifer A. Farris & June M. Worley & Jeremy Huwe - 659-676 Using Six Sigma DMAIC to improve credit initiation process in a financial services operation
by Sameer Kumar & Anthony D. Wolfe & Katherine A. Wolfe
September 2008, Volume 57, Issue 7
- 503-522 Perspectives of productivity growth in Indian food industry: a data envelopment analysis
by Mukesh Kumar & Partha Basu - 523-539 Firm operation performance analysis using data envelopment analysis and balanced scorecard
by Tser‐yieth Chen & Chie‐Bein Chen & Sin‐Ying Peng - 540-568 Evaluation of technical efficiency and ranking of public sector banks in India
by Sunil Kumar & Rachita Gulati - 569-592 An endless debate: the sense and nonsense of budgeting
by Robert C. Rickards
July 2008, Volume 57, Issue 6
- 434-439 Innovation and enterprise: the foundations of developing productivity
by John Heap - 440-448 MPM's productivity improvement project approach in provinces
by Nurettin Peşkircioğlu