Author
Listed:
- Izatul Hamimi Abdul Razak
- Shahrul Kamaruddin
- Ishak Abdul Azid
Abstract
Purpose - The paper aims to introduce a model for measuring individual performance named Workforce Competency Model (WFCM). Notable aspects of the model including its validation/verification are explored and presented by means of a case study. Design/methodology/approach - The model is developed by referring to the previously developed models in literature, which are concerned with the measurement of human or individual performance. Taking into account the organization's needs for each of the workers to be evaluated on identified indicators, performances of individual maintenance workers are quantified according to factors that contribute to those indicators. Findings - Previous studies show the significance of human involvement in maintenance has been highlighted in many industries; the human element is one of the primary aspects that influence maintenance effectiveness. A model for quantifying individual workers' performance is introduced. A case study carried out in an electronic packaging company for verification and validation purpose demonstrates the developed model is efficient, accurate, flexible and feasible. Originality/value - This paper presents a unique approach to developing a model that can be used as a tool to effectively evaluate maintenance workforce performance. This study involves a thorough review of the past literature to design the concept to be used, the development process of the model, and validation of the developed model through a case study. The great challenge to the success of this project is to develop the model so that a robust and feasible measurement tool can be built.
Suggested Citation
Izatul Hamimi Abdul Razak & Shahrul Kamaruddin & Ishak Abdul Azid, 2012.
"Workforce competency model (WFCM),"
International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 61(1), pages 24-45, January.
Handle:
RePEc:eme:ijppmp:v:61:y:2012:i:1:p:24-45
DOI: 10.1108/17410401211187499
Download full text from publisher
As the access to this document is restricted, you may want to search for a different version of it.
Corrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eme:ijppmp:v:61:y:2012:i:1:p:24-45. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
We have no bibliographic references for this item. You can help adding them by using this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Emerald Support (email available below). General contact details of provider: .
Please note that corrections may take a couple of weeks to filter through
the various RePEc services.