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Content
July 2008, Volume 57, Issue 6
- 449-459 High‐involvement innovation practices at Finnish workplaces
by Tuomo Alasoini & Asko Heikkilä & Elise Ramstad & Pekka Ylöstalo - 460-467 Process performance measurement in manufacturing organizations
by Jaroslav Nenadál - 468-473 Social innovation, the new challenge for Europe
by Frank Pot & Fietje Vaas - 474-487 Competitiveness of Visegrad countries
by Anna Kadeřábková - 488-493 The future of manufacturing industry in Europe
by Risto Kuivanen
June 2008, Volume 57, Issue 5
- 355-369 The effect of inventory management on firm performance
by Dimitrios P. Koumanakos - 370-388 Evaluating performance of national R&D organizations using integrated DEA‐AHP technique
by Jyoti & D.K. Banwet & S.G. Deshmukh - 389-404 Supply chain best practices – identification and categorisation of measures and benefits
by Richard Cuthbertson & Wojciech Piotrowicz - 405-419 A measurement system for managing performance of industrial clusters
by Luiz Cesar Ribeiro Carpinetti & EdwinVladimir Cardoza Galdámez & Mateus Cecilio Gerolamo - 420-423 Can Six Sigma be effectively implemented in SMEs?
by Jiju Antony
April 2008, Volume 57, Issue 4
- 275-296 Unlocking the black box: line managers and HRM‐Performance in a call centre context
by Brian Harney & Claire Jordan - 297-315 Enhancing productivity in manual electronics assembly and inspection through illumination design
by Rolando Quintana & Mark T. Leung & An‐Sing Chen - 316-328 Muddled, massaging, manœuvring or manipulated?
by Zoe Radnor - 329-338 Comparing the performance of national public sectors: conceptual problems
by Steven Van de Walle - 339-344 Some alternative approaches to performance management for councils
by Tim Walker
March 2008, Volume 57, Issue 3
- 207-222 Exploring strategy‐misaligned performance measurement
by Panupak Pongatichat & Robert Johnston - 223-236 The performance appraisal congruency scale: an assessment of person‐environment fit
by Hal J. Whiting & Theresa J.B. Kline & Lorne M. Sulsky - 237-246 Fuzzy logic and performance evaluation: discussion and application
by Hooshang M. Beheshti & James G. Lollar - 247-258 Personnel participation as a key factor for success in maintenance program implementation
by Jesús García Arca & J. Carlos Prado Prado - 259-266 Enhancing the effectiveness of the balanced scorecard with scenario planning
by Rozhan Othman
January 2008, Volume 57, Issue 2
- 119+-136 The performance consequence of multiple performance measures usage
by Ruzita Jusoh & Daing Nasir Ibrahim & Yuserrie Zainuddin - 137-155 Properties of performance indicators in operations management
by F. Franceschini & M. Galetto & D. Maisano & L. Mastrogiacomo - 156-176 Advanced manufacturing technology implementation
by A.J. Thomas & R. Barton & E.G. John - 177-181 The applicability of an operations management approach to councils' waste services
by Tim Walker - 182-197 Application of a systems approach to sustainable development performance measurement
by Cory Searcy & Stanislav Karapetrovic & Daryl McCartney
January 2008, Volume 57, Issue 1
- 6-21 Lives in the balance: an analysis of the balanced scorecard (BSC) in healthcare organizations
by Bruce Gurd & Tian Gao - 22-36 “Mind the gap, please”
by David Try - 37-56 Service delivery by local government employees post‐ the implementation of NPM
by Yvonne Brunetto & Rod Farr‐Wharton - 57-71 Intangible resources as performance drivers in European hospitals
by Krystin Zigan & Fraser Macfarlane & Terry Desombre - 72-92 A comparative assessment of performance and productivity of health centres in Seychelles
by Joses M. Kirigia & Ali Emrouznejad & Rui Gama Vaz & Henry Bastiene & Jude Padayachy - 93-106 Green productivity: moving the agenda
by Tom Tuttle & John Heap - 107-110 What is the role of academic institutions for the future development of Six Sigma?
by Jiju Antony
November 2007, Volume 56, Issue 8
- 651-672 Learning by costing
by Anni Lindholm & Petri Suomala - 673-688 Performance measurement in the construction research and development
by Udayangani Kulatunga & Dilanthi Amaratunga & Richard Haigh - 689-714 Modeling the logistics outsourcing relationship variables to enhance shippers' productivity and competitiveness in logistical supply chain
by M.N. Qureshi & Dinesh Kumar & Pradeep Kumar - 715-730 Productivity and efficiency analysis of Taiwan's integrated circuit industry
by Desheng Dash Wu & Chien‐Ta Bruce Ho - 731-743 The causes of productivity change in GCC banking industry
by Saeed Al‐Muharrami - 744-757 Re‐examining the training side of productivity improvement: evidence from service sector
by Seyed‐Mahmoud Aghazadeh
September 2007, Volume 56, Issue 7
- 538-558 Reconceptualising benchmarking development in UK organisations: the effects of size and sector
by Karen Anderson & Rodney McAdam - 559-582 Performance measurement system and relationships with performance results
by Eric O. Olsen & Honggeng Zhou & Denis M.S. Lee & Yoke‐Eng Ng & Chow Chewn Chong & Pean Padunchwit - 583-602 Traditional or contemporary? The prevalence of performance measurement system types
by T.F. Burgess & T.S. Ong & N.E. Shaw - 603-622 Benchmarking the competitiveness of industrial sectors
by Nikolaos Bilalis & Emmanuel Alvizos & Lukas Tsironis & Luk van Wassenhove - 623-643 Modeling the efficiency of GCC banks: a data envelopment analysis approach
by Mohamed Mostafa
June 2007, Volume 56, Issue 5/6
- 384-396 Historical analysis of performance measurement and management in operations management
by Zoe J. Radnor & David Barnes - 397-416 The effect of performance management on the organizational results of a bank
by André A. de Waal & Vincent Coevert - 417-435 A performance measurement system for facility management
by Alberto Felice De Toni & Andrea Fornasier & Mattia Montagner & Fabio Nonino - 436-455 Aligning strategic profiles with operational metrics in after‐sales service
by Sergio Cavalieri & Paolo Gaiardelli & Stefano Ierace - 456-483 Improving performance through tacit knowledge externalisation and utilisation
by Marianna Sigala & Kalotina Chalkiti - 484-499 A triple analysis of ISO 9000 effects on company performance
by Micaela Martínez‐Costa & Ángel R. Martínez‐Lorente - 500-517 Measurement and analysis of customer satisfaction: company practices in Spain and Portugal
by Arturo J. Fernández‐González & J. Carlos Prado Prado - 518-532 Organizational capability in SMEs
by Patrizia Garengo & Giovanni Bernardi
May 2007, Volume 56, Issue 4
- 270-284 Leadership, national culture and performance management in the Chinese software industry
by Denise Tsang - 285-304 Strategy development for competitiveness: a study on Indian auto component sector
by Rajesh K. Singh & Suresh K. Garg & S.G. Deshmukh - 305-334 Performance measurement system for enterprise networks
by Juan José Alfaro Saiz & Angel Ortiz Bas & Raúl Rodríguez Rodríguez - 335-357 DEA performance evaluation based on BSC indicators incorporated
by Tser‐Yieth Chen & Ling‐hua Chen - 358-368 Benchmarking masonry labor productivity
by Adnan Enshassi & Sherif Mohamed & Peter Mayer & Karem Abed
March 2007, Volume 56, Issue 3
- 187-204 An empirical investigation of manufacturing performance measures utilization
by Carlos F. Gomes & Mahmoud M. Yasin & João V. Lisboa - 205-225 European railway freight transportation and adaptation to demand decline
by Olli‐Pekka Hilmola - 226-240 Prioritization of key performance indicators
by Arash Shahin & M. Ali Mahbod - 241-251 Performance measurement system for healthcare processes
by Shankar Purbey & Kampan Mukherjee & Chandan Bhar - 252-258 Structural violence and productivity
by Fred Dubee
January 2007, Volume 56, Issue 2
- 99-136 Trends in the efficiency of Singapore's commercial banking groups
by Fadzlan Sufian - 137-154 Performance of banks in countries of the Gulf Cooperation Council
by Ramakrishnan Ramanathan - 155-161 How can comedy be used in business?
by Matthew Vitug & Brian Kleiner - 162-169 Implementing a balanced scorecard framework in a not for profit SME
by G. Manville - 170-177 Stormy productivity weather ahead?
by John Heap
January 2007, Volume 56, Issue 1
- 7-24 Measuring lean initiatives in health care services: issues and findings
by Beata Kollberg & Jens J. Dahlgaard & Per‐Olaf Brehmer - 25-59 Development of a balanced scorecard
by Jitesh Thakkar & S.G. Deshmukh & A.D. Gupta & Ravi Shankar - 60-75 Implementing a new performance management system within a project‐based organization
by Mei‐I Cheng & Andrew Dainty & David Moore - 76-89 A spatial consideration of organisational performance: an excess of representation?
by Ceri Watkins
December 2006, Volume 55, Issue 8
- 616-637 A model to identify relevant data for problem tracing and maintenance cost‐effective decisions
by Basim Al‐Najjar & Mirka Kans - 638-654 Integrated system to maximize efficiency in transit maintenance departments
by Paula Lopez & Grisselle Centeno - 655-670 Reengineering the supply chain in a paint company
by Sanjay Sehgal & B.S. Sahay & S.K. Goyal - 671-687 A sustainable continuous improvement methodology at an aerospace company
by Nadia Bhuiyan & Amit Baghel & Jim Wilson
October 2006, Volume 55, Issue 7
- 527-538 Strategic performance measurement and the use of capital subsidies
by Dimitris Tzelepis & Dimitris Skuras - 539-554 Exploring soft versus hard factors for TQM implementation in small and medium‐sized enterprises
by W.G. Lewis & K.F. Pun & T.R.M. Lalla - 555-568 Interaction fluency: a customer performance measure of multichannel service
by Harold Cassab & Douglas L. MacLachlan - 569-593 Do women in top management affect firm performance?A panel study of 2,500 Danish firms
by Nina Smith & Valdemar Smith & Mette Verner - 594-606 Green productivity indexing
by N. Mohan Das Gandhi & V. Selladurai & P. Santhi
August 2006, Volume 55, Issue 6
- 448-465 Performance measurement: a remedy for increasing the efficiency of public services?
by Dorothea Greiling - 466-479 Comprehensive performance assessment in English local government
by Chris Game - 480-497 What does appropriate performance reporting for political decision makers require?
by Mathias E. Brun & John Philipp Siegel - 498-514 Financial management reforms after a political shift: a transformative perspective
by Wouter Van Dooren & Miekatrien Sterck
July 2006, Volume 55, Issue 5
- 371-389 Performance measurement in the value chain: manufacturing v. tourism
by Yildirim Yilmaz & Umit Bititci - 390-399 Objective and self‐report work performance measures: a comparative analysis
by Glenn Pransky & Stan Finkelstein & Ernst Berndt & Margaret Kyle & Joan Mackell & Dan Tortorice - 400-422 Enhancing performance through the introduction of customer orientation into the building components industry
by Kauko Karvinen & David Bennett - 423-429 What's your big picture?
by D. Keith Denton - 430-436 Motivation model for improving productivity in a manufacturing unit – a success story
by Y.V.S.S.S.V. Prasada Rao
April 2006, Volume 55, Issue 3/4
- 184-216 A tool to evaluate design performance in SMEs
by James Moultrie & P. John Clarkson & David Probert - 217-241 Measuring knowledge in the new product development process
by Fiona Lettice & Norman Roth & Ingo Forstenlechner - 242-258 Measuring supply chain performance: current research and future directions
by Craig Shepherd & Hannes Günter - 259-283 The role and performance measurement of after‐sales in the durable consumer goods industries: an empirical study
by N. Saccani & L. Songini & P. Gaiardelli - 284-299 Adaptation of logistic operating curves to one‐piece flow processes
by Peter Nyhuis & Markus Vogel - 300-310 Manufacturing performance evaluation in wafer semiconductor factories
by Jairo R. Montoya‐Torres - 311-331 A decomposition of total productivity growth
by Surender Kumar - 332-345 Application of constrained management and lean manufacturing in developing best practices for productivity improvement in an auto‐assembly plant
by Shahram Taj & Lismar Berro - 346-358 The effects of goal setting and feedback on manufacturing productivity: a field experiment
by Timothy C. Stansfield & Clinton O. Longenecker
February 2006, Volume 55, Issue 2
- 99-117 Cusum modelling of the dynamics of process performance improvement programmes
by Neil R.H. Owen & Denis R. Towill - 118-142 Factors that affect the design and implementation of team‐based performance measurement systems
by Kepa Mendibil & Jillian MacBryde - 143-154 Value relationships and effectiveness – pilot study in health
by Ann Esain & Lynn Massey - 155-162 Optimizing fixed and variable compensation costs for employee productivity
by Lisa A. Burke & Chengho Hsieh - 163-172 In search of the common wealth: a service‐profit chain for the public sector
by Paul J. Davis
January 2006, Volume 55, Issue 1
- 7-25 Collaborative performance management: present gaps and future research
by Marco Busi & Umit S. Bititci - 26-39 Performance management analysis: a case study at a Dutch municipality
by A.A. de Waal & G. Gerritsen‐Medema - 40-60 Enhancing importance‐performance analysis
by Jacob K. Eskildsen & Kai Kristensen - 61-78 Holistic performance management: an integrated framework
by Bjørn Andersen & Bjørnar Henriksen & Wenche Aarseth - 79-89 Measuring performance via production management: a pattern analysis
by Liang‐Hsuan Chen & Shu‐Yi Liaw
December 2005, Volume 54, Issue 8
- 623-644 A lean architecture for transforming the aerospace maintenance, repair and overhaul (MRO) enterprise
by Dennis F.X. Mathaisel - 645-657 The implications of the new ISO 9000:2000 standards for certified organizations
by Katerina D. Gotzamani - 658-678 A comparative analysis of the Taguchi and Shainin DOE techniques in an aerospace environment
by A.J. Thomas & J. Antony - 679-696 Benchmarking operational performance: the case of two hotels
by Celik Parkan
October 2005, Volume 54, Issue 7
- 502-516 Performance measurement is only one way of managing performance
by Arie Halachmi - 517-532 Public performance measurement
by Marc Holzer & Kathryn Kloby - 533-550 Performance management in a setting of deficient output controls
by Nico P. Mol & Robert J.M. Beeres - 551-567 Performance measurement in the public sector: the German experience
by Dorothea Greiling - 568-578 Coping with targets: performance measurement in The Netherlands police
by Jaap A. Hoogenboezem & Dirk B. Hoogenboezem - 579-594 The national identity as a motivational factor for better performance in the public sector
by Panos Karkatsoulis & Nikos Michalopoulos & Vasso Moustakatou - 595-612 Performance measurement uncertainty on the Grand Canal
by Judy Johnston
July 2005, Volume 54, Issue 5/6
- 312-324 An empirical investigation of the metrics alignment process
by Steven A. Melnyk & Roger J. Calantone & Joan Luft & Douglas M. Stewart & George A. Zsidisin & John Hanson & Laird Burns - 325-339 Microeconomic analysis of the balanced scorecard: a case of Nokia Corporation
by Erkki K. Laitinen - 340-354 Resources that drive performance: an empirical investigation
by Bruno H. Rocha Fernandes & John F. Mills & Maria Tereza L. Fleury - 355-369 The adoption and success of profit‐sharing plans in strategic business units
by Michel Magnan & Sylvie St‐Onge & Denis Cormier - 370-384 The impact of performance measurement in strategic planning
by E. Tapinos & R.G. Dyson & M. Meadows - 385-399 Conceptual design of performance measurement and management systems using a structured engineering approach
by George W.L. Sousa & Luiz Cesar Ribeiro Carpinetti & Richard L. Groesbeck & Eileen Van Aken - 400-418 Assessing maturity and effectiveness of enterprise performance measurement systems
by Eileen M. Van Aken & Geert Letens & Garry D. Coleman & Jennifer Farris & Dirk Van Goubergen - 419-437 An empirical study of performance measurement in manufacturing firms
by Maurice Gosselin - 438-450 Marketing research performance and strategy
by David H.B. Bednall & Michael J. Valos - 451-467 Local government financial key performance indicators –notso relevant, reliable and accountable
by Robyn Pilcher - 468-481 Implementing performance management in England's primary schools
by Andrew Brown - 482-493 Perversity in public service performance measurement
by M. Pidd
June 2005, Volume 54, Issue 4
- 239-255 Productivity improvement of a computer hardware supply chain
by V. Ravi & Ravi Shankar & M.K. Tiwari - 256-277 Re‐modelling EOQ and JIT purchasing for performance enhancement in the ready mixed concrete industries of Chongqing, China and Singapore
by Wu Min & Low Sui Pheng - 278-287 Measuring relevant things
by D. Keith Denton - 288-292 Making the intangible count – counting the intangible
by J.F. Cumming
April 2005, Volume 54, Issue 3
- 172-186 A case study of a quality system implementation in a small manufacturing firm
by Nadia Bhuiyan & Nadeem Alam - 187-205 Developing Indian grain supply chain cost model: a system dynamics approach
by Amit Sachan & B.S. Sahay & Dinesh Sharma - 206-211 Using job support tools to increase workgroup performance
by Colin Coulson‐Thomas - 212-220 Effective review meetings: the counter‐intuitive key to successful performance measurement
by Alan Meekings
March 2005, Volume 54, Issue 2
- 81-97 Innovation in SMEs: the impact of strategic orientation and environmental perceptions
by Nicholas O'Regan & Abby Ghobadian - 98-112 Organisational self‐assessment and the adoption of managerial innovations
by T.F. Burgess & N.E. Shaw & C. de Mattos - 113-136 An analytical model for the optimisation of maintenance profitability
by S.A. Oke - 137-145 Implementing a performance measurement system capable of creating a culture of high performance
by Ian Robson
January 2005, Volume 54, Issue 1
- 7-22 Multi‐factor productivity measurement model for service organisation
by B.S. Sahay - 23-33 Influence of experience and collaboration on effectiveness of quality management practices
by Deepak Tripathi - 34-46 Demystifying productivity and performance
by Stefan Tangen - 47-58 Business analytics: getting behind the numbers
by Jan Emblemsvåg
December 2004, Volume 53, Issue 8
- 681-699 Short‐term effects of benchmarking on the manufacturing practices and performance of SMEs
by Josée St‐Pierre & Louis Raymond - 700-712 IT enablement of supply chains: modeling the enablers
by Sanjay Jharkharia & Ravi Shankar - 713-725 Experimental design in fiber optic sensor development
by Xiaopei Chen & Yan Zhang & Gary Pickrell & Jiju Antony - 726-737 Performance measurement: from philosophy to practice
by Stefan Tangen
October 2004, Volume 53, Issue 7
- 590-601 A framework for designing strategy content controls
by Raman Muralidharan - 602-610 Developing balanced scorecards in local authorities: a comparison of experience
by Mik Wisniewski & Snjólfur Ólafsson - 611-623 Third‐generation balanced scorecard: evolution of an effective strategic control tool
by Gavin Lawrie & Ian Cobbold - 624-633 Designing a strategic management system using the third‐generation balanced scorecard
by Ian Cobbold & Gavin Lawrie & Khalil Issa - 634-645 Effective quality management through third‐generation balanced scorecard
by Henrik V. Andersen & Gavin Lawrie & Nenad Savič
September 2004, Volume 53, Issue 6
- 499-520 Customer requirement constructs: the premise for TQM in education
by Sangeeta Sahney & D.K. Banwet & S. Karunes - 521-531 Managing workforce diversity as an essential resource for improving organizational performance
by Seyed‐Mahmoud Aghazadeh - 532-547 Strategies to foster labor flexibility
by Corinne M. Karuppan - 548-557 Cusp not crisis: “Changing to Deliver” Scottish Government
by Mike Donnelly
July 2004, Volume 53, Issue 5
- 405-424 Short‐ and long‐term performance in manufacturing SMEs
by Nicholas O'Regan & Abby Ghobadian - 425-434 Performance measurement of Taiwan's commercial banks
by Chien‐Ta Ho & Dauw‐Song Zhu - 435-446 Determinants of the productive efficiency for the bank systems in the European Union countries
by Manuel Espitia‐Escuer & Lucía Isabel García‐Cebrián - 447-457 Applications of Taguchi approach to statistical design of experiments in Czech Republican industries
by Jiju Antony & V. Somasundarum & Craig Fergusson & Pavel Blecharz - 458-467 Communicating knowledge about police performance
by Paul M. Collier & John S. Edwards & Duncan Shaw
June 2004, Volume 53, Issue 4
- 301-316 Stimulating performance‐driven behaviour to obtain better results
by Andre A. de Waal - 317-333 The dimensions of management team performance: a repertory grid study
by Barbara Senior & Stephen Swailes - 334-344 The characteristics of performance management research
by Richard Thorpe & Tony Beasley - 345-352 Maximizing productivity and capability: issues of professional development for franchisees
by Paul Davis - 353-370 Corporate performance management system in a devolved UK governmental organisation
by Gavin Lawrie & Ian Cobbold & John Marshall
April 2004, Volume 53, Issue 3
- 201-213 Service productivity
by Robert Johnston & Peter Jones - 214-232 Managing the informal organisation: conceptual model
by S.C. Morton & N.J. Brookes & P.K. Smart & C.J. Backhouse & N.D. Burns - 233-244 Building performance through in‐process measurement
by Kim Hua Tan & Ken Platts & James Noble - 245-260 Performance management in the public sector: fact or fiction?
by Zoe Radnor & Mary McGuire - 261-267 How process defines performance management
by Andrew Wilson
March 2004, Volume 53, Issue 2
- 109-128 Productivity gains from flexible manufacturing
by Rakesh Narain & R.C. Yadav & Jiju Antony - 129-142 Causal evidence on the “productivity paradox” and implications for managers
by Constantino Mendes Rei - 143-166 A SERVQUAL and QFD approach to total quality education
by Sangeeta Sahney & D.K. Banwet & S. Karunes
January 2004, Volume 53, Issue 1
- 10-17 ISO 9001: 2000 implementation – the North American experience
by Nadia Bhuiyan & Nadeem Alam - 18-32 Action research to explore perceptions of risk in project management
by David Parker & Alison Mobey - 33-43 A real‐time workflow tracking system for a manufacturing environment
by N.S. Ong & W.C. Foo - 44-51 Customer centric business processing
by Mike Bolton - 52-71 Performance improvement
by Thomas Grünberg