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The moderating roles of risk and efficiency on the relationship between logistics performance and customer loyalty in e-commerce

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Cited by:

  1. Yuki Oyama & Daisuke Fukuda & Naoto Imura & Katsuhiro Nishinari, 2022. "E-commerce users' preferences for delivery options," Papers 2301.00666, arXiv.org, revised Aug 2023.
  2. Zhang, Xuemei & Zhou, Gengui & Cao, Jian & Wu, Anqi, 2020. "Evolving strategies of e-commerce and express delivery enterprises with public supervision," Research in Transportation Economics, Elsevier, vol. 80(C).
  3. Mu-Chen Chen & Kuo-Chien Chang & Chia-Lin Hsu & German Alcibiades Vega Leon, 2018. "Investigating the impacts of guanxi and relationship marketing in port logistics: two cases," Maritime Economics & Logistics, Palgrave Macmillan;International Association of Maritime Economists (IAME), vol. 20(4), pages 603-623, December.
  4. Judit OLÁH & József POPP & Gabriella ANTAL, 2018. "Time-Based Competition In The Supply-Chain: The Role Of The Logistics Service Providers," SEA - Practical Application of Science, Romanian Foundation for Business Intelligence, Editorial Department, issue 16, pages 37-46, May.
  5. Karim Garrouch & Mohamed Nabil Mzoughi & Ichrak Ben Slimane & Olfa Bouhlel, 2011. "An Investigation into the Consumers¡¯ Sensitivity of the Logistics Efficiency," International Journal of Business Administration, International Journal of Business Administration, Sciedu Press, vol. 2(2), pages 114-128, May.
  6. Shenle Pan & Vaggelis Giannikas & Yufei Han & Etta Grover-Silva & Bin Qiao, 2017. "Using Customer-related Data to Enhance E-grocery Home Delivery," Post-Print hal-01482901, HAL.
  7. YU, Jie & Subramanian, Nachiappan & Ning, Kun & Edwards, David, 2015. "Product delivery service provider selection and customer satisfaction in the era of internet of things: A Chinese e-retailers’ perspective," International Journal of Production Economics, Elsevier, vol. 159(C), pages 104-116.
  8. Vlachos, Ilias & Lin, Zhibin, 2014. "Drivers of airline loyalty: Evidence from the business travelers in China," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 71(C), pages 1-17.
  9. Xu, Su Xiu & Cheng, Meng & Huang, George Q., 2015. "Efficient intermodal transportation auctions for B2B e-commerce logistics with transaction costs," Transportation Research Part B: Methodological, Elsevier, vol. 80(C), pages 322-337.
  10. Jesus Montero-Marin & Willem Kuyken & Virginia Gasión & Alberto Barceló-Soler & Lynda Rojas & Ana Manrique & Rosa Esteban & Javier García Campayo, 2020. "Feasibility and Effectiveness of a Workplace-Adapted Mindfulness-Based Programme to Reduce Stress in Workers at a Private Sector Logistics Company: An Exploratory Mixed Methods Study," IJERPH, MDPI, vol. 17(5), pages 1-24, March.
  11. Yu Zhang & Nan Liu, 2021. "Optimal Internet of Things Technology Adoption Decisions and Pricing Strategies for High-Traceability Logistics Services," Sustainability, MDPI, vol. 13(19), pages 1-33, September.
  12. Yandong He & Xu Wang & Yun Lin & Fuli Zhou, 2016. "Optimal Partner Combination for Joint Distribution Alliance using Integrated Fuzzy EW-AHP and TOPSIS for Online Shopping," Sustainability, MDPI, vol. 8(4), pages 1-18, April.
  13. Swapan Kumar Saha & Guijun Zhuang & Sihan Li, 2020. "Will Consumers Pay More for Efficient Delivery? An Empirical Study of What Affects E-Customers’ Satisfaction and Willingness to Pay on Online Shopping in Bangladesh," Sustainability, MDPI, vol. 12(3), pages 1-22, February.
  14. Belhadi, Amine & Kamble, Sachin & Benkhati, Imane & Gupta, Shivam & Mangla, Sachin Kumar, 2023. "Does strategic management of digital technologies influence electronic word-of-mouth (eWOM) and customer loyalty? Empirical insights from B2B platform economy," Journal of Business Research, Elsevier, vol. 156(C).
  15. Mojgan Bahrami Samani Author_Email: Samani_518@yahoo.com.sg & Ali Attafar & Naser Khani Khouzani, 2011. "A Conceptual Model For Iran’S Car Industry Customers’ Loyalty," 2nd International Conference on Business and Economic Research (2nd ICBER 2011) Proceeding 2011-184, Conference Master Resources.
  16. Ionica Oncioiu & Iustin Priescu & Geanina Silviana Banu & Narcis Chirca, 2023. "Green Consumers’ Responses to Integrated Digital Communication in the Context of Multichannel Retail," Sustainability, MDPI, vol. 15(2), pages 1-17, January.
  17. Fernanda Ilhéu & Gonçalo Simões, 2017. "Is the Logistics Sector in China Still a Constraint to Supplying its Domestic Market?," CEsA Working Papers 162, CEsA - Center for African and Development Studies.
  18. Yaoguang Zhong & Fangfang Guo & Zhiqiang Wang & Huajun Tang, 2019. "Coordination Analysis of Revenue Sharing in E-Commerce Logistics Service Supply Chain With Cooperative Distribution," SAGE Open, , vol. 9(3), pages 21582440198, August.
  19. Fahim ul Amin & Qingkai Ji & María del Carmen Valls Martínez & Qian-Li Dong & Shamsa Kanwal & Iram Zulfiqar, 2023. "The Moderating Effect of Customer Relationship on Supply Chain Risk Management and Organization Performance in Logistics Sector of Pakistan," SAGE Open, , vol. 13(1), pages 21582440231, March.
  20. Piening, J. & Ehrmann, T. & Meiseberg, B., 2013. "Competing risks for train tickets – An empirical investigation of customer behavior and performance in the railway industry," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 51(C), pages 1-16.
  21. Ramanathan, Ramakrishnan & Ramanathan, Usha & Zhang, Yubo, 2016. "Linking operations, marketing and environmental capabilities and diversification to hotel performance: A data envelopment analysis approach," International Journal of Production Economics, Elsevier, vol. 176(C), pages 111-122.
  22. Yin, Pengzhen & Chu, Junfei & Wu, Jie & Ding, Jingjing & Yang, Min & Wang, Yuhong, 2020. "A DEA-based two-stage network approach for hotel performance analysis: An internal cooperation perspective," Omega, Elsevier, vol. 93(C).
  23. Kumar, Suryakant & Sheu, Jiuh-Biing & Kundu, Tanmoy, 2023. "Planning a parts-to-picker order picking system with consideration of the impact of perceived workload," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 173(C).
  24. Baozhuang Niu & Jingmai Wang & Carman K. M. Lee & Lei Chen, 2019. "“Product + logistics” bundling sale and co-delivery in cross-border e-commerce," Electronic Commerce Research, Springer, vol. 19(4), pages 915-941, December.
  25. Jinsoo Hwang & Kwang-Woo Lee & Dohyung Kim & Insin Kim, 2020. "Robotic Restaurant Marketing Strategies in the Era of the Fourth Industrial Revolution: Focusing on Perceived Innovativeness," Sustainability, MDPI, vol. 12(21), pages 1-18, November.
  26. Chatterjee, Swagato & Kittur, Prathamesh & Vishwakarma, Pankaj & Dey, Anirban, 2023. "What makes customers of airport lounges satisfied and more? Impact of culture and travel class," Journal of Air Transport Management, Elsevier, vol. 109(C).
  27. Zhuoqi Teng & Yugang He & Renhong Wu, 2022. "E-Commerce: Does Sustainable Logistics Development Matter?," Sustainability, MDPI, vol. 15(1), pages 1-17, December.
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