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Assessment of client/patient satisfaction: Development of a general scale

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  1. Baronet, Anne-Marie & Gerber, Gary J., 1997. "Client satisfaction in a community crisis center," Evaluation and Program Planning, Elsevier, vol. 20(4), pages 443-453, November.
  2. D. T. L. Shek & Z. Yang & C. M. S. Ma & C. W. Y. Chai, 2021. "Subjective Outcome Evaluation of Service-Learning by the Service Recipients: Scale Development, Normative Profiles and Predictors," Child Indicators Research, Springer;The International Society of Child Indicators (ISCI), vol. 14(1), pages 411-434, February.
  3. Annett Lotzin & Alicia Franc de Pommereau & Isabelle Laskowsky, 2023. "Promoting Recovery from Disasters, Pandemics, and Trauma: A Systematic Review of Brief Psychological Interventions to Reduce Distress in Adults, Children, and Adolescents," IJERPH, MDPI, vol. 20(7), pages 1-48, March.
  4. Juan M. Flujas-Contreras & Azucena García-Palacios & Inmaculada Gómez, 2022. "Parenting Intervention for Psychological Flexibility and Emotion Regulation: Clinical Protocol and an Evidence-Based Case Study," IJERPH, MDPI, vol. 19(9), pages 1-18, April.
  5. Lujie Deng & Nurul Hanim Romainoor & Bolun Zhang, 2023. "Evaluation of the Usage Requirements of Hospital Signage Systems Based on the Kano Model," Sustainability, MDPI, vol. 15(6), pages 1-18, March.
  6. Arlene G MacDougall & Sahana Kukan & Elizabeth Price & Sarah Glen & Richelle Bird & Laura Powe & Joshua C Wiener & Paul H Lysaker & Kelly K Anderson & Ross MG Norman, 2020. "Participatory video as a novel recovery-oriented intervention in early psychosis: A pilot study," International Journal of Social Psychiatry, , vol. 66(8), pages 780-784, December.
  7. Ito, Hiroto & Sederer, Lloyd I., 2001. "Are publicly-insured psychiatric outpatients in Japan satisfied?," Health Policy, Elsevier, vol. 56(3), pages 205-213, June.
  8. Joanna Crawford & Jay Spence & Tali Lovegrove & Edman Tam & Daniel Collins & Samuel B. Harvey & Mark Deady, 2023. "Pilot Trial of Workable: A Therapist-Supported Digital Program for Injured Workers," IJERPH, MDPI, vol. 20(3), pages 1-15, January.
  9. Minna Anttila & Ruthaychonnee Sittichai & Jouko Katajisto & Maritta Välimäki, 2019. "Impact of a Web Program to Support the Mental Wellbeing of High School Students: A Quasi Experimental Feasibility Study," IJERPH, MDPI, vol. 16(14), pages 1-17, July.
  10. Mundy, Crystal L. & Neufeld, Amanda N. & Wells, Susan J., 2016. "A culturally relevant measure of client satisfaction in child welfare services," Children and Youth Services Review, Elsevier, vol. 70(C), pages 177-189.
  11. Chun‐Lan Zhou & Si‐Qi Wang & Yan‐Fang Wang & Jie‐Xia Ou & Yan‐Ni Wu, 2019. "A Chinese version of the Patient Perceptions of Patient‐Empowering Nurse Behaviours Scale: Reliability and validity assessment in chronically ill patients," Journal of Clinical Nursing, John Wiley & Sons, vol. 28(3-4), pages 444-457, February.
  12. Runtang Meng & Jingjing Li & Yunquan Zhang & Yong Yu & Yi Luo & Xiaohan Liu & Yanxia Zhao & Yuantao Hao & Ying Hu & Chuanhua Yu, 2018. "Evaluation of Patient and Medical Staff Satisfaction regarding Healthcare Services in Wuhan Public Hospitals," IJERPH, MDPI, vol. 15(4), pages 1-17, April.
  13. Garland, Ann F. & Haine, Rachel A. & Lewczyk Boxmeyer, Caroline, 2007. "Determinates of youth and parent satisfaction in usual care psychotherapy," Evaluation and Program Planning, Elsevier, vol. 30(1), pages 45-54, February.
  14. Heinze, Hillary J., 2013. "Beyond a bed: Support for positive development for youth residing in emergency shelters," Children and Youth Services Review, Elsevier, vol. 35(2), pages 278-286.
  15. Parvin Pooremamali & Mona Eklund, 2017. "Well-being and perceptions of everyday activities among those who attend community-based day centres for people with mental illness in Sweden – Does an immigrant background make a difference?," International Journal of Social Psychiatry, , vol. 63(6), pages 539-549, September.
  16. Erika Baraldi & Mara Westling Allodi & Ann-Charlotte Smedler & Björn Westrup & Kristina Löwing & Ulrika Ådén, 2020. "Parents’ Experiences of the First Year at Home with an Infant Born Extremely Preterm with and without Post-Discharge Intervention: Ambivalence, Loneliness, and Relationship Impact," IJERPH, MDPI, vol. 17(24), pages 1-26, December.
  17. Hundt, Natalie E. & Armento, Maria E.A. & Porter, Bennett & Cully, Jeffrey A. & Kunik, Mark E. & Stanley, Melinda, 2013. "Predictors of treatment satisfaction among older adults with anxiety in a primary care psychology program," Evaluation and Program Planning, Elsevier, vol. 37(C), pages 58-63.
  18. Marlene De Fabritiis & Federica Trisolini & Gloria Bertuletti & Ionut Daniel Fagadau & Davide Ginelli & Katiuscia Pia Lalopa & Lisa Peverelli & Alessia Pirola & Gaia Sala & Marta Maisto & Fabio Madedd, 2022. "An Internet-Based Multi-Approach Intervention Targeting University Students Suffering from Psychological Problems: Design, Implementation, and Evaluation," IJERPH, MDPI, vol. 19(5), pages 1-15, February.
  19. Brannan, Ana Maria & Sonnichsen, Susan Elizabeth & Heflinger, Craig Anne, 1996. "Measuring satisfaction with children's mental health services: Validity and reliability of the satisfaction scales," Evaluation and Program Planning, Elsevier, vol. 19(2), pages 131-141, May.
  20. Erich, Stephen & Leung, Patrick, 1998. "Factors contributing to family functioning of adoptive children with special needs: A long term outcome analysis," Children and Youth Services Review, Elsevier, vol. 20(1-2), pages 135-150.
  21. Auslander, Wendy & Edmond, Tonya & Foster, April & Smith, Penny & McGinnis, Hollee & Gerke, Donald & Tlapek, Sarah & Threlfall, Jennifer & Voth Schrag, Rachel & Dunn, Jerry & Jonson-Reid, Melissa, 2020. "Cognitive behavioral intervention for trauma in adolescent girls in child welfare: A randomized controlled trial," Children and Youth Services Review, Elsevier, vol. 119(C).
  22. Nor Azmaniza Azizam & Siti Noorsuriani Maon & Leny Suzana & Nor Intan Shamimi Abdul Aziz, 2018. "Factors Influencing Selected Health Outcome among Patients Attending Universiti Teknologi MARA Medical Centre," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 8(7), pages 500-511, July.
  23. María Crespo & María Arinero & Carmen Soberón, 2021. "Analysis of Effectiveness of Individual and Group Trauma-Focused Interventions for Female Victims of Intimate Partner Violence," IJERPH, MDPI, vol. 18(4), pages 1-18, February.
  24. Carmela Martínez-Vispo & Rubén Rodríguez-Cano & Ana López-Durán & Carmen Senra & Elena Fernández del Río & Elisardo Becoña, 2019. "Cognitive-behavioral treatment with behavioral activation for smoking cessation: Randomized controlled trial," PLOS ONE, Public Library of Science, vol. 14(4), pages 1-20, April.
  25. Negron-Velazquez, Gisela & Alegria, Margarita & Vera, Mildred & Freeman, Daniel H., 1998. "Testing the service satisfaction scale in Puerto Rico," Evaluation and Program Planning, Elsevier, vol. 21(1), pages 81-92, February.
  26. Anat Golos & Chani Zyger & Yael Lavie-Pitaro & Dana Anaby, 2023. "Improving Participation among Youth with Disabilities within Their Unique Socio-Cultural Context during COVID-19 Pandemic: Initial Evaluation," IJERPH, MDPI, vol. 20(5), pages 1-17, February.
  27. Lori Zoellner & Belinda Graham & Elizabeth Marks & Norah Feeny & Jacob Bentley & Anna Franklin & Duniya Lang, 2018. "Islamic Trauma Healing: Initial Feasibility and Pilot Data," Societies, MDPI, vol. 8(3), pages 1-12, July.
  28. Wenhua Wang & Elizabeth Maitland & Stephen Nicholas & Jeannie Haggerty, 2019. "Determinants of Overall Satisfaction with Public Clinics in Rural China: Interpersonal Care Quality and Treatment Outcome," IJERPH, MDPI, vol. 16(5), pages 1-12, February.
  29. Calsyn, Robert J. & Morse, Gary A. & Klinkenberg, W. Dean & Trusty, Michael L., 1997. "Reliability and validity of self-report data of homeless mentally ill individuals," Evaluation and Program Planning, Elsevier, vol. 20(1), pages 47-54, February.
  30. McGaha, Annette & Boothroyd, Roger A. & Poythress, Norman G. & Petrila, John & Ort, Rhonda G., 2002. "Lessons from the Broward County Mental Health Court Evaluation," Evaluation and Program Planning, Elsevier, vol. 25(2), pages 125-135, May.
  31. Patricia Otero & Isabel Hita & Ángela J. Torres & Fernando L. Vázquez, 2020. "Brief Psychological Intervention Through Mobile App and Conference Calls for the Prevention of Depression in Non-Professional Caregivers: A Pilot Study," IJERPH, MDPI, vol. 17(12), pages 1-15, June.
  32. Fernando L. Vázquez & Lara López & Ángela J. Torres & Patricia Otero & Vanessa Blanco & Olga Díaz & Mario Páramo, 2020. "Analysis of the Components of a Cognitive-Behavioral Intervention for the prevention of Depression Administered via Conference Call to Nonprofessional Caregivers: A Randomized Controlled Trial," IJERPH, MDPI, vol. 17(6), pages 1-18, March.
  33. Garland, Ann F. & Saltzman, Marla D. & Aarons, Gregory A., 2000. "Adolescent satisfaction with mental health services: development of a multidimensional scale," Evaluation and Program Planning, Elsevier, vol. 23(2), pages 165-175, May.
  34. Kholodenko, A.L. & Beyerlein, A.L., 1988. "Strong coupling solution of the asymmetric electrolyte problem: Field-theoretic approach," Physica A: Statistical Mechanics and its Applications, Elsevier, vol. 154(1), pages 140-156.
  35. Perreault, Michel & White, Noé Djawn & Fabrès, Éric & Landry, Michel & Anestin, Annélie S. & Rabouin, Daniel, 2010. "Relationship between perceived improvement and treatment satisfaction among clients of a methadone maintenance program," Evaluation and Program Planning, Elsevier, vol. 33(4), pages 410-417, November.
  36. Russell, Beth S. & Maksut, Jessica L. & Lincoln, Courtney R. & Leland, Alicia J., 2016. "Computer-mediated parenting education: Digital family service provision," Children and Youth Services Review, Elsevier, vol. 62(C), pages 1-8.
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