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Good internal communication increases productivity


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  • Opitz, Isabel (Ed.)
  • Hinner, Michael B. (Ed.)
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    Internal communication has become an important factor in today's business world. The increased use of electronic media can, despite their obvious advantages, cause communication problems, i.e. information overload. By avoiding communication problems, the productivity of a company can be increased. The relation between internal communication and productivity has been subject of a number of surveys. Although different survey approaches have been used, all found that there is a positive impact of communication on productivity. Since different communication dimensions have a different impact on an employee's perceived productivity, effective and efficient internal communication has to be managed, therefore, in accordance with the situation of each company and its employees. -- In der heutigen Geschäftswelt gewinnt interne Kommunikation als Wettbewerbsfaktor eine zunehmende Bedeutung. Die vermehrte Anwendung von elektronischen Medien kann jedoch trotz ihrer Vorteile auch zu Kommunikationsproblemen, speziell zu Informationsflut, führen. Indem Kommunikationsprobleme vermieden werden, ist es möglich im Unternehmen die Produktivität zu erhöhen. Dieser Zusammenhang ist Gegenstand verschiedenster Studien, die trotz unterschiedlicher Ansätze alle einen positiven Einfluss von Kommunikation auf die Produktivität herausstellten. Aufgrund verschiedener Stellencharaktere und der damit verbundenen Nutzen bestimmter Informationen, beeinflussen vielfache Arten von Kommunikation die Produktivität von Angestellten unterschiedlich. Ebenso sind Unterschiede zwischen den Angestellten und verschiedenen Unternehmenstypologien zu verzeichnen. Folglich ist das Management von interner Kommunikation auf das spezielle Unternehmen und seine Mitarbeiter zuzuschneiden.

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    Bibliographic Info

    Paper provided by TU Bergakademie Freiberg, Faculty of Economics and Business Administration in its series Freiberg Working Papers with number 2003,07.

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    Date of creation: 2003
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    Handle: RePEc:zbw:tufwps:200307

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    Keywords: Productivity; Internal Communication; Communication Methods; Communication Problems; Information Overload; Produktivität; Interne Kommunikation; Kommunikationsmethode; Kommunikationsprobleme; Informationsflut;

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