Nina Pološki Vokić () (Faculty of Economics and Business, University of Zagreb) Sanja Sontor () (Faculty of Economics and Business, University of Zagreb)
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The objective of the paper, except determining the dominant conflict handling style in Croatian organizational setting, was to explore individual characteristics affecting the choice of conflict resolution style of Croatian employees. Therefore, the variables of gender, age, level of education achieved, field of work, hierarchical level, marital status and parenthood were included in the study. Compromising conflict handling style was found to be the most frequently used style among Croatian employees overall, as well as the dominant style in all 22 subgroups of respondents. Three out of seven individual characteristics surveyed were found to relate to the conflict handling style used by Croatian employees. Precisely, gender, marital status and parenthood were found to relate significantly with the respondents’ usage of accommodating, gender and parenthood were found to relate significantly with the respondents’ usage of compromising, and parenthood was found to relate significantly with the respondents’ usage of avoiding conflict handling style. Age, education, field of work and hierarchical level were not found to relate with Croatian employees’ usage of diverse conflict handling styles.
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Paper provided by Faculty of Economics and Business, University of Zagreb in its series EFZG Working Papers Series with number
0905.
Find related papers by JEL classification: M00 - Business Administration and Business Economics; Marketing; Accounting - - General - - - General M10 - Business Administration and Business Economics; Marketing; Accounting - - Business Administration - - - General
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