Gap Analysis of Stakeholders’ Perception in Tourism Industry
AbstractThe paper mainly focused to determine the stakeholder profile and establish the perception gap between tourist and service providers mainly hoteliers and tour operators. A research framework is constructed and tested using data produced by three independent surveys of tourists and tourism service providers viz. hoteliers and tour operators from the 10-tourist sites viz. Aundh, Sajjangarh, Kas, Thoseghar, Ajinkyatara, Mahabaleshwar, Panchgani, Pratapgarh, Wai and Koyna of Satara district. The study concluded that there is a difference of opinion amongst stakeholders in case of satisfaction and importance of those 33 available tourist services and amenities in the district.
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Bibliographic InfoPaper provided by University Library of Munich, Germany in its series MPRA Paper with number 48768.
Date of creation: 2013
Date of revision: 2013
Publication status: Published in MERC Global's International Journal of Management 1.1(2013): pp. 68-77
Services; Perception; Gap Analysis; Tourism Industry; Maharashtra;
Find related papers by JEL classification:
- L8 - Industrial Organization - - Industry Studies: Services
- L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Recreation; Tourism
This paper has been announced in the following NEP Reports:
- NEP-ALL-2013-08-05 (All new papers)
- NEP-CSE-2013-08-05 (Economics of Strategic Management)
- NEP-TUR-2013-08-05 (Tourism Economics)
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