Consumer Criteria for the Selection of an Islamic Bank: Evidence from Pakistan
AbstractPakistan is a moderate Islamic country, and Karachi its Financial Hub. The Islamic banking industry has seen an enormous growth in the past ten years in the space of Pakistan. This study is intended to observe the criteria of Islamic bank selection for the diversified consumers of Karachi, Pakistani. Ten factors which include Convenience, Quality of services by banks, Religious motives of consumers , Availability of ATM, Privacy & Confidentiality, Bank reputation & Image, Variety in financing options, High profit & Low service charges, Recommendations from friends & family and Friendly & Responsive attitude of banking staff have been taken to investigate the consumer’s criteria for selecting Islamic banking. The findings suggest that High profit & Low service charges is the most important factor followed by Religious motives and Quality of Service for selecting Islamic banking by consumers.
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Bibliographic InfoPaper provided by University Library of Munich, Germany in its series MPRA Paper with number 40384.
Date of creation: 2012
Date of revision:
Islamic banking; religious motives; banking industry;
Find related papers by JEL classification:
- G2 - Financial Economics - - Financial Institutions and Services
- D11 - Microeconomics - - Household Behavior - - - Consumer Economics: Theory
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- Chong, Beng Soon & Liu, Ming-Hua, 2009. "Islamic banking: Interest-free or interest-based?," Pacific-Basin Finance Journal, Elsevier, vol. 17(1), pages 125-144, January.
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