Strategies to 'activate' the unemployed with the help of high-quality employment services have continuously gained importance in the policy debate. The purpose of this report is to examine how activation strategies and the performance of employment services are addressed in three countries which have undertaken considerable reforms in recent years, namely Germany, the Netherlands and the United Kingdom. All three review countries have implemented a 'mutual obligations' approach. La question des stratégies pour « activer » les chômeurs avec l'aide de services de l'emploi compétents a continuellement pris de l'importance dans le débat politique. L'objet de ce rapport est d'examiner comment les stratégies d'activation et la performance des services de l'emploi sont formulées dans trois pays qui ont entrepris des réformes considérables ces dernières années : l'Allemagne, les Pays-Bas et le Royaume-Uni. Les trois pays examinés ont mis en place une approche dite « d'obligation mutuelle ».
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