IDEAS home Printed from https://ideas.repec.org/p/nex/wpaper/satisfaction.html
   My bibliography  Save this paper

Chaloux, Nick, Boisjoly, Genevieve, Grise, Emily, El-Geneidy, Ahmed, and Levinson, D. (2019) I only get some satisfaction: Introducing satisfaction into measures of accessibility

Author

Listed:
  • Nick Chaloux
  • Genevieve Boisjoly
  • Emily Grise
  • Ahmed El-Geneidy
  • David Levinson

    (TransportLab, School of Civil Engineering, University of Sydney)

Abstract

Improving accessibility is a goal pursued by many metropolitan regions to address a variety of objectives. Accessibility, or the ease of reaching destinations, is traditionally measured using observed travel time and has of yet not accounted for user satisfaction with these travel times. As trip satisfaction is a major component of the underlying psychology of travel, we introduce satisfaction into accessibility measures and demonstrate its viability for future use. To do so, we generate a new satisfaction-based measure of accessibility where the impedance functions are determined from the travel time data of satisfying trips gathered from the 2017/2018 McGill Transport Survey. This satisfaction-based measure is used to calculate accessibility to jobs by four modes (public transport, car, walking, and cycling) in the Montreal metropolitan region, with the results then compared to a standard gravity-based measure of accessibility. This comparison reveals a discrepancy between both measures of accessibility, particularly for public transport users. By combining this discrepancy with mode share data, we identify areas that may be targets for future investigations to better understand the causes for discrepancy. The study demonstrates the importance of including satisfaction in accessibility measures and allows for a more nuanced interpretation of the ease of access by practitioners, researchers, planners, and policy-makers.

Suggested Citation

  • Nick Chaloux & Genevieve Boisjoly & Emily Grise & Ahmed El-Geneidy & David Levinson, 2019. "Chaloux, Nick, Boisjoly, Genevieve, Grise, Emily, El-Geneidy, Ahmed, and Levinson, D. (2019) I only get some satisfaction: Introducing satisfaction into measures of accessibility," Working Papers 2019-07, University of Minnesota: Nexus Research Group.
    • Handle: RePEc:nex:wpaper:satisfaction
    DOI: 10.1016/j.trf.2019.03.008
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/2123/18782
    File Function: First version, 2019
    Download Restriction: no
    File URL: https://libkey.io/10.1016/j.trf.2019.03.008?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. David T. Ory & Patricia L. Mokhtarian & Lothlorien S. Redmond & Ilan Salomon & Gustavo O. Collantes & Sangho Choo, 2004. "When is Commuting Desirable to the Individual?," Growth and Change, Wiley Blackwell, vol. 35(3), pages 334-359, September.
    2. Fan, Yingling & Guthrie, Andrew & Levinson, David, 2016. "Waiting time perceptions at transit stops and stations: Effects of basic amenities, gender, and security," Transportation Research Part A: Policy and Practice, Elsevier, vol. 88(C), pages 251-264.
    3. Moniruzzaman, Md & Páez, Antonio, 2012. "Accessibility to transit, by transit, and mode share: application of a logistic model with spatial filters," Journal of Transport Geography, Elsevier, vol. 24(C), pages 198-205.
    4. Robin Hickman & Moshe Givoni & David Bonilla & David Banister (ed.), 2015. "Handbook on Transport and Development," Books, Edward Elgar Publishing, number 14586.
    5. Kevin Manaugh & Ahmed El- Geneidy, 2012. "Who benefits from new transportation infrastructure? Using accessibility measures to evaluate social equity in public transport provision," Chapters, in: Karst T. Geurs & Kevin J. Krizek & Aura Reggiani (ed.), Accessibility Analysis and Transport Planning, chapter 12, pages 211-227, Edward Elgar Publishing.
    6. David Levinson, 1998. "Accessibility and the Journey to Work," Working Papers 199802, University of Minnesota: Nexus Research Group.
    7. Owen, Andrew & Levinson, David M., 2015. "Modeling the commute mode share of transit using continuous accessibility to jobs," Transportation Research Part A: Policy and Practice, Elsevier, vol. 74(C), pages 110-122.
    8. Delmelle, Elizabeth C. & Haslauer, Eva & Prinz, Thomas, 2013. "Social satisfaction, commuting and neighborhoods," Journal of Transport Geography, Elsevier, vol. 30(C), pages 110-116.
    9. Jain, Juliet & Lyons, Glenn, 2008. "The gift of travel time," Journal of Transport Geography, Elsevier, vol. 16(2), pages 81-89.
    10. Foth, Nicole & Manaugh, Kevin & El-Geneidy, Ahmed M., 2013. "Towards equitable transit: examining transit accessibility and social need in Toronto, Canada, 1996–2006," Journal of Transport Geography, Elsevier, vol. 29(C), pages 1-10.
    11. Grisé, Emily & El-Geneidy, Ahmed, 2017. "Evaluating the relationship between socially (dis)advantaged neighbourhoods and customer satisfaction of bus service in London, U.K," Journal of Transport Geography, Elsevier, vol. 58(C), pages 166-175.
    12. Lyons, Glenn & Jain, Juliet & Holley, David, 2007. "The use of travel time by rail passengers in Great Britain," Transportation Research Part A: Policy and Practice, Elsevier, vol. 41(1), pages 107-120, January.
    13. Stradling, Stephen G. & Anable, Jillian & Carreno, Michael, 2007. "Performance, importance and user disgruntlement: A six-step method for measuring satisfaction with travel modes," Transportation Research Part A: Policy and Practice, Elsevier, vol. 41(1), pages 98-106, January.
    14. Bocarejo S., Juan Pablo & Oviedo H., Daniel Ricardo, 2012. "Transport accessibility and social inequities: a tool for identification of mobility needs and evaluation of transport investments," Journal of Transport Geography, Elsevier, vol. 24(C), pages 142-154.
    15. Iacono, Michael & Krizek, Kevin J. & El-Geneidy, Ahmed, 2010. "Measuring non-motorized accessibility: issues, alternatives, and execution," Journal of Transport Geography, Elsevier, vol. 18(1), pages 133-140.
    16. Deboosere, Robbin & El-Geneidy, Ahmed M. & Levinson, David, 2018. "Accessibility-oriented development," Journal of Transport Geography, Elsevier, vol. 70(C), pages 11-20.
    17. Cynthia Jacques & Kevin Manaugh & Ahmed El-Geneidy, 2013. "Rescuing the captive [mode] user: an alternative approach to transport market segmentation," Transportation, Springer, vol. 40(3), pages 625-645, May.
    18. Farber, Steven & Páez, Antonio, 2011. "Running to stay in place: the time-use implications of automobile oriented land-use and travel," Journal of Transport Geography, Elsevier, vol. 19(4), pages 782-793.
    19. Li, Zhibin & Wang, Wei & Yang, Chen & Ragland, David R., 2013. "Bicycle commuting market analysis using attitudinal market segmentation approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 47(C), pages 56-68.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Nick Chaloux & Genevieve Boisjoly & Emily Grise & Ahmed El-Geneidy, & David Levinson, 2018. "I only get some satisfaction: Introducing satisfaction into measures of accessibility," Working Papers 170, University of Minnesota: Nexus Research Group.
    2. Boisjoly, Geneviève & El-Geneidy, Ahmed M., 2017. "The insider: A planners' perspective on accessibility," Journal of Transport Geography, Elsevier, vol. 64(C), pages 33-43.
    3. Faghih Imani, Ahmadreza & Miller, Eric J. & Saxe, Shoshanna, 2019. "Cycle accessibility and level of traffic stress: A case study of Toronto," Journal of Transport Geography, Elsevier, vol. 80(C).
    4. David Levinson & Hao Wu, 2020. "Towards a general theory of access," Working Papers 2022-01, University of Minnesota: Nexus Research Group.
    5. Deboosere, Robbin & El-Geneidy, Ahmed, 2018. "Evaluating equity and accessibility to jobs by public transport across Canada," Journal of Transport Geography, Elsevier, vol. 73(C), pages 54-63.
    6. Deboosere, Robbin & El-Geneidy, Ahmed M. & Levinson, David, 2018. "Accessibility-oriented development," Journal of Transport Geography, Elsevier, vol. 70(C), pages 11-20.
    7. Fayyaz, S. Kiavash & Liu, Xiaoyue Cathy & Porter, Richard J., 2017. "Dynamic transit accessibility and transit gap causality analysis," Journal of Transport Geography, Elsevier, vol. 59(C), pages 27-39.
    8. Boisjoly, Geneviève & El-Geneidy, Ahmed, 2016. "Daily fluctuations in transit and job availability: A comparative assessment of time-sensitive accessibility measures," Journal of Transport Geography, Elsevier, vol. 52(C), pages 73-81.
    9. Julia Ingenfeld & Tobias Wolbring & Herbert Bless, 2019. "Commuting and Life Satisfaction Revisited: Evidence on a Non-linear Relationship," Journal of Happiness Studies, Springer, vol. 20(8), pages 2677-2709, December.
    10. Xu, Wangtu (Ato) & Li, Yongling & Wang, Hui, 2016. "Transit accessibility for commuters considering the demand elasticities of distance and transfer," Journal of Transport Geography, Elsevier, vol. 56(C), pages 138-156.
    11. Cui, Boer & Boisjoly, Geneviève & El-Geneidy, Ahmed & Levinson, David, 2019. "Accessibility and the journey to work through the lens of equity," Journal of Transport Geography, Elsevier, vol. 74(C), pages 269-277.
    12. Lissy La Paix & Karst Geurs, 2015. "Scenarios for measuring station-based impedances in a national transport model," ERSA conference papers ersa15p1310, European Regional Science Association.
    13. Wang, Fenglong & Mao, Zidan & Wang, Donggen, 2020. "Residential relocation and travel satisfaction change: An empirical study in Beijing, China," Transportation Research Part A: Policy and Practice, Elsevier, vol. 135(C), pages 341-353.
    14. Ahmed El-Geneidy & Ron Buliung & Ehab Diab & Dea van Lierop & Myriam Langlois & Alexander Legrain, 2016. "Non-stop equity: Assessing daily intersections between transit accessibility and social disparity across the Greater Toronto and Hamilton Area (GTHA)," Environment and Planning B, , vol. 43(3), pages 540-560, May.
    15. Ermagun, Alireza, 2021. "Transit access and urban space-time structure of American cities," Journal of Transport Geography, Elsevier, vol. 93(C).
    16. De Vos, Jonas & Witlox, Frank, 2017. "Travel satisfaction revisited. On the pivotal role of travel satisfaction in conceptualising a travel behaviour process," Transportation Research Part A: Policy and Practice, Elsevier, vol. 106(C), pages 364-373.
    17. Zhao, Pengjun & Zhang, Yixue, 2019. "The effects of metro fare increase on transport equity: New evidence from Beijing," Transport Policy, Elsevier, vol. 74(C), pages 73-83.
    18. Pyrialakou, V. Dimitra & Gkritza, Konstantina & Fricker, Jon D., 2016. "Accessibility, mobility, and realized travel behavior: Assessing transport disadvantage from a policy perspective," Journal of Transport Geography, Elsevier, vol. 51(C), pages 252-269.
    19. Ryan, Jean & Pereira, Rafael H.M. & Andersson, Magnus, 2023. "Accessibility and space-time differences in when and how different groups (choose to) travel," Journal of Transport Geography, Elsevier, vol. 111(C).
    20. Allen, Jeff & Farber, Steven, 2020. "Planning transport for social inclusion: An accessibility-activity participation approach," SocArXiv ap7wh, Center for Open Science.

    More about this item

    Keywords

    Gravity-based accessibility; Commuting; Trip Satisfaction; Equity; Vulnerable;
    All these keywords.

    JEL classification:

    • R41 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics - - - Transportation: Demand, Supply, and Congestion; Travel Time; Safety and Accidents; Transportation Noise
    • R14 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General Regional Economics - - - Land Use Patterns

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:nex:wpaper:satisfaction. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: David Levinson (email available below). General contact details of provider: https://edirc.repec.org/data/nexmnus.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.