Kundenservice in der deutschen Wasserwirtschaft – Eine Analyse der Internetauftritte ausgewählter Unternehmen
AbstractThere is a lack of competition in the German water and sewerage sector. According to economic theory levels of service can be expected to be inefficient. I will check this hypothesis and therefore take a closer look at various categories of levels of service. In analysing the internet pages of main German water and sewerage companies I exclusively work with those indicators of levels of service which do not need much capital investment in order to be improved. Most of these indicators are similar to those used in England. Therefore it is possible to compare the performances in levels of service in these two countries. I come to the conclusion that service offered by English companies is significantly better and in most cases more efficient than service offered by German ones. I therefore deduce that the main reason for that difference is in fact the existence of more competition in the English water and sewerage sector.
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Bibliographic InfoPaper provided by Institute for Economic Policy, Cologne, Germany in its series IWP Discussion Paper Series with number 02/2004.
Length: 42 pages
Date of creation: Aug 2004
Date of revision:
Water; Sewerage; Levels of service; Germany; Regulation;
Find related papers by JEL classification:
- L95 - Industrial Organization - - Industry Studies: Transportation and Utilities - - - Gas Utilities; Pipelines; Water Utilities
- L32 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - Public Enterprises; Public-Private Enterprises
- L51 - Industrial Organization - - Regulation and Industrial Policy - - - Economics of Regulation
- H42 - Public Economics - - Publicly Provided Goods - - - Publicly Provided Private Goods
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- Kidokoro, Yukihiro, 2002. "The Effects of Regulatory Reform on Quality," Journal of the Japanese and International Economies, Elsevier, vol. 16(1), pages 135-146, March.
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