This file is part of IDEAS, which uses RePEc data


[ Papers | Articles | Software | Books | Chapters | Authors | Institutions | JEL Classification | NEP reports | Search | New papers by email | Author registration | Rankings | Volunteers | FAQ | Blog | Help! ]

Concept of Customer Relationship Management as an example of innovation in banking sector

Author info | Abstract | Publisher info | Download info | Related research | Statistics
Author Info
Monika Urbanowicz () (IET, FCT-Universidade Nova de Lisboa)
Abstract

Banks that has introduced CRM system had to make some difficult changes in their organization in order to become more customer oriented. Beside the pure CRM banks try to adopt other innovative tools related with the core CRM. Some of these solutions are constructed in such a way so that ensured could be also access to the information beside to bank’s organization.

Download Info
To download:

If you experience problems downloading a file, check if you have the proper application to view it first. Information about this may be contained in the File-Format links below. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.

File URL: http://hdl.handle.net/10362/1729
File Format: application/pdf
File Function: First version, 2008
Download Restriction: no

Publisher Info
Paper provided by Universidade Nova de Lisboa, IET-Research Center on Enterprise and Work Innovation, Faculty of Science and Technology in its series IET Working Papers Series with number 06/2008.

Download reference. The following formats are available: HTML (with abstract), plain text (with abstract), BibTeX, RIS (EndNote, RefMan, ProCite), ReDIF
Length: 19 pages
Date of creation: Aug 2008
Date of revision:
Handle: RePEc:ieu:wpaper:07

Contact details of provider:
Phone: 212948503 ext.10401
Fax: 212948326
Email:
Web page: http://iet.fct.unl.pt/
More information through EDIRC

For technical questions regarding this item, or to correct its listing, contact: (António Brandão Moniz).

Related research
Keywords: CRM system; banking management; organisation;

This paper has been announced in the following NEP Reports:

Statistics
Access and download statistics

Did you know? No RePEc service, like IDEAS, charges for the use or the display of bibliographic data.

This page was last updated on 2009-12-3.

This information is provided to you by IDEAS at the Department of Economics, College of Liberal Arts and Sciences, University of Connecticut using RePEc data on a server sponsored by the Society for Economic Dynamics.