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Determinants of Smart Digital Infrastructure Diffusion for Urban Public Services

Author

Listed:
  • Bhaskar Choudhuri

    (IIM-Rohtak - Indian Institute of Management Rohtak)

  • Praveen Ranjan Srivastava

    (IIM-Rohtak - Indian Institute of Management Rohtak)

  • Shivam Gupta

    (NEOMA - Neoma Business School)

  • Ajay Kumar

    (EM - EMLyon Business School)

  • Surajit Bag

    (UIR - Université Internationale de Rabat)

Abstract

Government of India's ‘Digital India' initiative intends to build robust digital ecosystem that fosters innovation & entrepreneurship enabling better citizen service & citizen empowerment. Digitization in India involves geo-demographic & socio-economic dependency, choice of smart technologies undergoing rapid innovation, strategic roll-out planning & flawless implementation as prerequisite of technology diffusion & benefit realization. This study identifies technical & non-technical determinants of smart digital framework roll out that can accelerate digital diffusion in urban public services in India. This study follows inductive exploratory method, combining grounded theory & text mining for primary data analysis. Study reveals digitization is an ecosystem of private & public enterprises and citizen participation, identifies integrated use analytics & IoT can enable connected smart city, whereas technology cost, digital literacy & sustainable innovation as non-technological determinant towards resilient urban digital infrastructure in India.

Suggested Citation

  • Bhaskar Choudhuri & Praveen Ranjan Srivastava & Shivam Gupta & Ajay Kumar & Surajit Bag, 2021. "Determinants of Smart Digital Infrastructure Diffusion for Urban Public Services," Post-Print hal-03628404, HAL.
    • Handle: RePEc:hal:journl:hal-03628404
    DOI: 10.4018/JGIM.295976
    Note: View the original document on HAL open archive server: https://hal.science/hal-03628404
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    1. Huosong Xia & Yangmei Gao & Justin Zuopeng Zhang, 2023. "Understanding the adoption context of China’s digital currency electronic payment," Financial Innovation, Springer;Southwestern University of Finance and Economics, vol. 9(1), pages 1-27, December.

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