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Chapitre : Les Effets Potentiels Des Transformations Du Secteur Bancaire Et De L'Expansion Du Numérique Sur Le Bien-Être

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  • Nathalie Audigier

    (LEGO - Laboratoire d'Economie et de Gestion de l'Ouest - UBS - Université de Bretagne Sud - UBO - Université de Brest - IMT - Institut Mines-Télécom [Paris] - IBSHS - Institut Brestois des Sciences de l'Homme et de la Société - UBO - Université de Brest - UBL - Université Bretagne Loire - IMT Atlantique - IMT Atlantique - IMT - Institut Mines-Télécom [Paris])

Abstract

La pandémie de Covid-19 de 2020 et précédemment, la crise financière de 2008, a profondément bouleversé le secteur bancaire. La transformation des conditions d'activité du personnel en agence (fermeture des locaux, accueil limité de la clientèle, télétravail) et l'accroissement des craintes des clients face à une situation très anxiogène ont accentué le malaise vécu par certains conseillers bancaires. En effet, au-delà des conséquences économiques qui en ont résulté et de la panique ressentie face au risque d'effondrement du système financier à l'échelle mondiale, ces événements ont mis à jour d'importantes lacunes en terme de qualité de vie au travail : la mobilité, l'élargissement des compétences, l'extension des plages horaires, la numérisation, les changements de consommation, les réglementations… sont autant de facteurs qui modifient et peuvent dégrader les conditions de travail au sein des établissements. La plupart des groupes bancaires ont pris conscience qu'il s'agit d'une préoccupation centrale mais aussi que la qualité de vie au travail et le bien-être des salariés peuvent être en outre un levier d'efficacité et de performance collective durable.

Suggested Citation

  • Nathalie Audigier, 2021. "Chapitre : Les Effets Potentiels Des Transformations Du Secteur Bancaire Et De L'Expansion Du Numérique Sur Le Bien-Être," Post-Print hal-03143880, HAL.
    • Handle: RePEc:hal:journl:hal-03143880
    Note: View the original document on HAL open archive server: https://hal.science/hal-03143880
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    References listed on IDEAS

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