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Client, employer and employee: Mapping a complex triangulation

Author

Listed:
  • Christelle Havard

    (BSB - Burgundy School of Business (BSB) - Ecole Supérieure de Commerce de Dijon Bourgogne (ESC))

  • Brigitte Rorive

    (HUG - Hôpitaux Universitaires de Genève)

  • André Sobczak

    (Audencia Recherche - Audencia Business School)

Abstract

Many studies in the fields of Law, Sociology and Management point out the transformation of subordination in the employment relation. This transformation of subordination is often explained by the triangulation of the traditionally bilateral employment relation between employer and employees, due in large part to the intrusion of clients or their representatives in the operational and organizational conditions of work, without necessarily distinguishing between the various types of clients, nor between the reality and the rhetoric of the role and the weight of the client. The objective of this paper is 1) to propose a classification of the triangular situations between employer, employees and clients based on the power concept and 2) to analyse the impacts of clients on work conditions and employment relations.

Suggested Citation

  • Christelle Havard & Brigitte Rorive & André Sobczak, 2009. "Client, employer and employee: Mapping a complex triangulation," Post-Print hal-00771101, HAL.
    • Handle: RePEc:hal:journl:hal-00771101
    DOI: 10.1177/0959680109339406
    Note: View the original document on HAL open archive server: https://hal.science/hal-00771101
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    References listed on IDEAS

    as
    1. André Sobczak & Brigitte Rorive & Christelle Havard, 2006. "Quel rôle de l'Etat dans la régulation des relations triangulaires de travail ? Le cas du travail intérimaire et des centres d'appel," Post-Print hal-00757952, HAL.
    2. Jill Rubery & Carilyn Carroll & Fang Lee Cooke & Irena Grugulis & Jill Earnshaw, 2004. "Human Resource Management and the Permeable Organization: The Case of the Multi‐Client Call Centre," Journal of Management Studies, Wiley Blackwell, vol. 41(7), pages 1199-1222, November.
    3. Klein, Benjamin & Crawford, Robert G & Alchian, Armen A, 1978. "Vertical Integration, Appropriable Rents, and the Competitive Contracting Process," Journal of Law and Economics, University of Chicago Press, vol. 21(2), pages 297-326, October.
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    7. Virginie Xhauflair & Benjamin Huybrechts & François Pichault, 2018. "How Can New Players Establish Themselves in Highly Institutionalized Labour Markets? A Belgian Case Study in the Area of Project†Based Work," British Journal of Industrial Relations, London School of Economics, vol. 56(2), pages 370-394, June.

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