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Systemes De Controle Et Processus De Gestion Des Connaissances, Une Illustration Dans Le Secteur De L'Equipement Automobile

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  • Feten Hamama

    ()
    (ICI - Laboratoire Information, Coordination, Incitations - Institut Télécom - Télécom Bretagne - Université de Bretagne Occidentale - Brest : EA2652 - Université européenne de Bretagne - Institut des Sciences de l'Homme et de la Société - ISHS)

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    Abstract

    Plutôt qu'une série d'outils isolés, la démarche qualité est appréhendée comme un système de contrôle, qui suscite, au sein de l'entreprise, des logiques de construction et de partage des connaissances. La présente communication s'avise à voir si la démarche qualité peut représenter un contexte propice à la gestion des connaissances. Cette question a été fréquemment évoquée par la communauté académique et professionnelle, mais peu travaux empiriques se sont intéressés aux modalités de son opérationnalisation. Les différentes affirmations théoriques présentées, dans un premier temps, ont été confrontées aux faits issus d'un échantillon de 34 entreprises automobiles.

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    Bibliographic Info

    Paper provided by HAL in its series Post-Print with number hal-00691176.

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    Date of creation: 2012
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    Publication status: Published - Presented, Comptabilités et innovation, 2012, Grenoble, France
    Handle: RePEc:hal:journl:hal-00691176

    Note: View the original document on HAL open archive server: http://hal.archives-ouvertes.fr/hal-00691176
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    Keywords: Gestion des connaissances - démarche qualité - secteur automobile.;

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    1. Karen Hopper Wruck & Michael C. Jensen, 1998. "The Two Key Principles Behind Effective TQM Programs," European Financial Management, European Financial Management Association, vol. 4(3), pages 401-423.
    2. Amit Shankar Mukherjee & Michael A. Lapré & Luk N. Van Wassenhove, 1998. "Knowledge Driven Quality Improvement," Management Science, INFORMS, vol. 44(11-Part-2), pages S35-S49, November.
    3. Gwenaëlle Nogatchewsky, 2006. "L’impact de la dépendance sur les stratégies de contrôle d’un équipementier automobile vis-à-vis de ses fournisseurs:une lecture militaire," Revue Finance Contrôle Stratégie, revues.org, vol. 9(2), pages 89-119, June.
    4. Daniel, Shirley J. & Reitsperger, Wolf D., 1991. "Linking quality strategy with management control systems: Empirical evidence from Japanese industry," Accounting, Organizations and Society, Elsevier, vol. 16(7), pages 601-618.
    5. Benezech, Daniele & Lambert, Gilles & Lanoux, Blandine & Lerch, Christophe & Loos-Baroin, Jocelyne, 2001. "Completion of knowledge codification: an illustration through the ISO 9000 standards implementation process," Research Policy, Elsevier, vol. 30(9), pages 1395-1407, December.
    6. Nile W. Hatch & David C. Mowery, 1998. "Process Innovation and Learning by Doing in Semiconductor Manufacturing," Management Science, INFORMS, vol. 44(11-Part-1), pages 1461-1477, November.
    7. Christopher D. Ittner & David F. Larcker, 1997. "The Performance Effects of Process Management Techniques," Management Science, INFORMS, vol. 43(4), pages 522-534, April.
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