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Privacy Management Service Contracts as a New Business Opportunity for Operators

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  • Pau, L-F.

Abstract

Recognizing the importance of privacy management as a business process and a business support process, this paper proposes the use of service level agreements (SLA’s) around privacy features, including qualitative and quantitative ones. Privacy metrics are defined by both parties with boundary values on each qualitative or qualitative feature. Their distribution is relying on stress distributions used in this field. The use of service level agreements also casts privacy management into a business perspective with benefits and costs to either party in a process. This approach is especially relevant for communications operators as brokers between content owners (individuals, businesses) and enterprise applications; in this context, the privacy SLA management would be carried out by the operator, while the terms and conditions of the SLA negotiation reside with the two external parties. This work was carried out as part of the large EU project PRIME www.prime.project.eu.org. on privacy enhancing technologies.

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File URL: http://repub.eur.nl/pub/8110/ERS-2006-060-LIS.pdf
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Bibliographic Info

Paper provided by Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam in its series ERIM Report Series Research in Management with number ERS-2006-060-LIS.

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Date of creation: 16 Nov 2006
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Handle: RePEc:ems:eureri:8110

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Related research

Keywords: Content Owners; Enterprise Business Processes; Managed Service Contracts; Privacy Agreements; Service Level Agreements (SLA's); Telecommunications Operators;

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  1. repec:reg:rpubli:85 is not listed on IDEAS
  2. repec:reg:wpaper:85 is not listed on IDEAS
  3. Il-Horn Hann & Kai-Lung Hui & Tom S. Lee & I.P.L. Png, 2003. "The Value of Online Information Privacy: An Empirical Investigation," Industrial Organization 0304001, EconWPA, revised 01 Apr 2003.
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