IDEAS home Printed from https://ideas.repec.org/p/cdl/itsrrp/qt1jf6j37t.html
   My bibliography  Save this paper

Incident Management: Process Analysis and Improvement

Author

Listed:
  • Hall, Randolph W.

Abstract

This is the final report for the project Incident Management:Process Analysis and Improvement.The report summarizes findings from three earlier working papers (1998-31,2000-14 and 2000-15)completed under this project, and provides additional analysis on specific scenarios. This study highlights the importance of the following principles: 1)Response units should be adequate in number to handle anticipated demand. 2)Response units should be strategically located to minimize maximum response times. 3)Especially during busy periods,response units should not be dispatched over long distances.It is better to wait for a closer unit to become available than to waste capacity on overly long response distances. 4)Because response units are frequently mobile,and because response units are frequently busy responding to other incidents,it would be very beneficial for dispatchers to have access to location data.

Suggested Citation

  • Hall, Randolph W., 2001. "Incident Management: Process Analysis and Improvement," Institute of Transportation Studies, Research Reports, Working Papers, Proceedings qt1jf6j37t, Institute of Transportation Studies, UC Berkeley.
    • Handle: RePEc:cdl:itsrrp:qt1jf6j37t
    as

    Download full text from publisher

    File URL: https://www.escholarship.org/uc/item/1jf6j37t.pdf;origin=repeccitec
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Nam, Doohee & Mannering, Fred, 2000. "An exploratory hazard-based analysis of highway incident duration," Transportation Research Part A: Policy and Practice, Elsevier, vol. 34(2), pages 85-102, February.
    2. Malik, Jitendra & Russell, Stuart, 1997. "Traffic Surveillance And Detection Technology Development: New Traffic Sensor Technology Final Report," Institute of Transportation Studies, Research Reports, Working Papers, Proceedings qt2941r5sq, Institute of Transportation Studies, UC Berkeley.
    3. Linda Green & Peter Kolesar, 1989. "Testing the Validity of a Queueing Model of Police Patrol," Management Science, INFORMS, vol. 35(2), pages 127-148, February.
    4. Petty, Karl & Bickel, Peter J. & Kwon, Jaimyoung & Ostland, Michael & Rice, John, 2000. "A New Methodology for Evaluating Incident Detection Algorithms," Institute of Transportation Studies, Research Reports, Working Papers, Proceedings qt35j0g3tm, Institute of Transportation Studies, UC Berkeley.
    5. Richard C. Larson & Thomas F. Rich, 1987. "Travel-Time Analysis of New York City Police Patrol Cars," Interfaces, INFORMS, vol. 17(2), pages 15-20, April.
    6. Linda Green, 1984. "A Multiple Dispatch Queueing Model of Police Patrol Operations," Management Science, INFORMS, vol. 30(6), pages 653-664, June.
    7. Jan M. Chaiken & Peter Dormont, 1978. "A Patrol Car Allocation Model: Capabilities and Algorithms," Management Science, INFORMS, vol. 24(12), pages 1291-1300, August.
    8. Al-deek, Haitham M. F., 1989. "Potential Benefits Of In-vehicle Information Systems (ivis): Demand And Incident Sensitivity Analysis," Institute of Transportation Studies, Research Reports, Working Papers, Proceedings qt7q28k85q, Institute of Transportation Studies, UC Berkeley.
    9. Hall, Randolph, 2000. "Incident Dispatching, Clearance and Delay," Institute of Transportation Studies, Research Reports, Working Papers, Proceedings qt2pp689vn, Institute of Transportation Studies, UC Berkeley.
    10. Abdulhai, Baher & Ritchie, Stephen G. & Iyer, Mahadevan, 1999. "Implementation of Advanced Techniques for Automated Freeway Incident Detection," Institute of Transportation Studies, Research Reports, Working Papers, Proceedings qt3r3366br, Institute of Transportation Studies, UC Berkeley.
    11. Al-deek, Haitham, 1988. "Potential Benefits Of In-vehicle Information Systems In A Real Life Freeway Corridor Under Recurring And Incident-induced Congestion," Institute of Transportation Studies, Research Reports, Working Papers, Proceedings qt3ft304p2, Institute of Transportation Studies, UC Berkeley.
    12. Edward J. Ignall & Peter Kolesar & Warren E. Walker, 1978. "Using Simulation to Develop and Validate Analytic Models: Some Case Studies," Operations Research, INFORMS, vol. 26(2), pages 237-253, April.
    13. Hall, Randolph & Mehta, Yatrik, 1998. "Incident Management: Process Analysis And Improvement Phase 1: Review Of Procedures," Institute of Transportation Studies, Research Reports, Working Papers, Proceedings qt45r743q6, Institute of Transportation Studies, UC Berkeley.
    14. Heydecker, Bejamin, 1994. "Incidents And Intervention On Freeways," Institute of Transportation Studies, Research Reports, Working Papers, Proceedings qt8ts7g87g, Institute of Transportation Studies, UC Berkeley.
    15. Skabardonis, Alexander & Chira-chavala, Ted & Rydzewski, Daniel, 1998. "The I-880 Field Experiment: Effectiveness Of Incident Detection Using Cellular Phones," Institute of Transportation Studies, Research Reports, Working Papers, Proceedings qt3mw0660h, Institute of Transportation Studies, UC Berkeley.
    16. Prawit Ittimakin & Edward P. C. Kao, 1991. "Stationary Waiting Time Distribution of a Queue in Which Customers Require a Random Number of Servers," Operations Research, INFORMS, vol. 39(4), pages 633-638, August.
    17. Richard C. Larson & Mark A. Mcknew, 1982. "Police Patrol-Initiated Activities Within a Systems Queueing Model," Management Science, INFORMS, vol. 28(7), pages 759-774, July.
    18. Linda Green & Peter Kolesar, 1984. "A Comparison of the Multiple Dispatch and M/M/c Priority Queueing Models of Police Patrol," Management Science, INFORMS, vol. 30(6), pages 665-670, June.
    19. Skabardonis, Alexander & Noeimi, Hisham & Petty, Karl & Rydzewski, Dan & Varaiya, Pravin & Al-deek, Haitham, 1995. "Freeway Service Patrol Evaluation," Institute of Transportation Studies, Research Reports, Working Papers, Proceedings qt36r1t2m2, Institute of Transportation Studies, UC Berkeley.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Hall, Randolph, 2000. "Incident Dispatching, Clearance and Delay," Institute of Transportation Studies, Research Reports, Working Papers, Proceedings qt2pp689vn, Institute of Transportation Studies, UC Berkeley.
    2. Hall, Randolph W., 2002. "Incident dispatching, clearance and delay," Transportation Research Part A: Policy and Practice, Elsevier, vol. 36(1), pages 1-16, January.
    3. N C Simpson & P G Hancock, 2009. "Fifty years of operational research and emergency response," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 60(1), pages 126-139, May.
    4. P. Daniel Wright & Matthew J. Liberatore & Robert L. Nydick, 2006. "A Survey of Operations Research Models and Applications in Homeland Security," Interfaces, INFORMS, vol. 36(6), pages 514-529, December.
    5. Linda V. Green & Peter J. Kolesar, 2004. "ANNIVERSARY ARTICLE: Improving Emergency Responsiveness with Management Science," Management Science, INFORMS, vol. 50(8), pages 1001-1014, August.
    6. Sukanya Samanta & Goutam Sen & Soumya Kanti Ghosh, 2022. "A literature review on police patrolling problems," Annals of Operations Research, Springer, vol. 316(2), pages 1063-1106, September.
    7. Ansari, Sardar & Yoon, Soovin & Albert, Laura A., 2017. "An approximate hypercube model for public service systems with co-located servers and multiple response," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 103(C), pages 143-157.
    8. Nicole Adler & Alfred Hakkert & Jonathan Kornbluth & Tal Raviv & Mali Sher, 2014. "Location-allocation models for traffic police patrol vehicles on an interurban network," Annals of Operations Research, Springer, vol. 221(1), pages 9-31, October.
    9. Tai, Meihua & Tomizuka, Masayoshi, 2003. "Robust Lateral Control of Heavy Duty Vehicles: Final Report," Institute of Transportation Studies, Research Reports, Working Papers, Proceedings qt8j2692w0, Institute of Transportation Studies, UC Berkeley.
    10. Richard Charles Larson, 2002. "Public Sector Operations Research: A Personal Journey," Operations Research, INFORMS, vol. 50(1), pages 135-145, February.
    11. Yoon, Soovin & Albert, Laura A., 2021. "Dynamic dispatch policies for emergency response with multiple types of vehicles," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 152(C).
    12. Skabardonis, Alexander, 1991. "Control Strategies And Route Guidance In Signal Controlled Networks," Institute of Transportation Studies, Research Reports, Working Papers, Proceedings qt8q85332b, Institute of Transportation Studies, UC Berkeley.
    13. Alfonso J. Pedraza-Martinez & Sameer Hasija & Luk N. Van Wassenhove, 2020. "Fleet Coordination in Decentralized Humanitarian Operations Funded by Earmarked Donations," Operations Research, INFORMS, vol. 68(4), pages 984-999, July.
    14. Coifman, Benjamin Andre, 1998. "Vehicle Reidentification and Travel Time Measurement Using Loop Detector Speed Traps," Institute of Transportation Studies, Research Reports, Working Papers, Proceedings qt5d69n86x, Institute of Transportation Studies, UC Berkeley.
    15. Diwas S. Kc & Christian Terwiesch, 2009. "Impact of Workload on Service Time and Patient Safety: An Econometric Analysis of Hospital Operations," Management Science, INFORMS, vol. 55(9), pages 1486-1498, September.
    16. Kevin Curtin & Karen Hayslett-McCall & Fang Qiu, 2010. "Determining Optimal Police Patrol Areas with Maximal Covering and Backup Covering Location Models," Networks and Spatial Economics, Springer, vol. 10(1), pages 125-145, March.
    17. Keskin, Burcu B. & Li, Shirley (Rong) & Steil, Dana & Spiller, Sarah, 2012. "Analysis of an integrated maximum covering and patrol routing problem," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 48(1), pages 215-232.
    18. Varaiya, Pravin, 1994. "Models, Simulation, And Performance Of Fully Automated Highways," Institute of Transportation Studies, Research Reports, Working Papers, Proceedings qt1p10g5r4, Institute of Transportation Studies, UC Berkeley.
    19. Al-deek, Haitham M. & Kanafani, Adib K., 1989. "Some Theoretical Aspects Of The Benefits Of En-route Vehicle Guidance (ervg)," Institute of Transportation Studies, Research Reports, Working Papers, Proceedings qt0c83x3gr, Institute of Transportation Studies, UC Berkeley.
    20. Nilay Tan{i}k Argon & Serhan Ziya, 2009. "Priority Assignment Under Imperfect Information on Customer Type Identities," Manufacturing & Service Operations Management, INFORMS, vol. 11(4), pages 674-693, June.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:cdl:itsrrp:qt1jf6j37t. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Lisa Schiff (email available below). General contact details of provider: https://edirc.repec.org/data/itucbus.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.