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ANNIVERSARY ARTICLE: Improving Emergency Responsiveness with Management Science

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Author Info

  • Linda V. Green

    ()
    (Graduate School of Business, Columbia University, New York, New York 10027)

  • Peter J. Kolesar

    ()
    (Graduate School of Business, Columbia University, New York, New York 10027)

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    Abstract

    While the goal of OR/MS is to aid decision makers, implementation of published models occurs less frequently than one might hope. However, one area that has been significantly impacted by management science is emergency response systems. Dozens of papers on emergency service management appeared in the OR/MS literature in the 1970s alone, many of which were published in Management Science. Three of these papers won major prizes. More importantly, many of these papers led to the implementation of substantially new policies and practices, particularly in policing and firefighting. Much of this work originated in New York City, though many other cities subsequently adopted the resulting models and strategies. In this paper, we look at the context, content, and nature of the research and the factors that led to these early implementation successes. We then track the extent to which these original models are still affecting decision making in emergency response systems. We also examine the pace of development of new OR/MS models and applications in the area. Finally, we look at issues in emergency responsiveness that have emerged recently as a result of the national focus on terrorism and discuss the potential for future OR/MS modeling and application.

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    File URL: http://dx.doi.org/10.1287/mnsc.1040.0253
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    Bibliographic Info

    Article provided by INFORMS in its journal Management Science.

    Volume (Year): 50 (2004)
    Issue (Month): 8 (August)
    Pages: 1001-1014

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    Handle: RePEc:inm:ormnsc:v:50:y:2004:i:8:p:1001-1014

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    Keywords: applications; emergency services; fire; police; public sector; urban;

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    Cited by:
    1. Afshartous, David & Guan, Yongtao & Mehrotra, Anuj, 2009. "US Coast Guard air station location with respect to distress calls: A spatial statistics and optimization based methodology," European Journal of Operational Research, Elsevier, vol. 196(3), pages 1086-1096, August.
    2. Marcos Singer & Patricio Donoso & Alan Scheller-Wolf, 2008. "Una Introducción A La Teoría De Colas Aplicada A La Gestión De Servicios," Abante, Escuela de Administracion. Pontificia Universidad Católica de Chile., vol. 11(2), pages 93-120.
    3. Bell, John E. & Griffis, Stanley E. & Cunningham III, William A. & Eberlan, Jon A., 2011. "Location optimization of strategic alert sites for homeland defense," Omega, Elsevier, vol. 39(2), pages 151-158, April.
    4. Marcos Singer & Patricio Donoso & Natalia Jadue, 2004. "Evaluacion De Las Oportunidades De Mejoramiento De La Logistica Directa De Emergencia," Abante, Escuela de Administracion. Pontificia Universidad Católica de Chile., vol. 7(2), pages 179-209.
    5. Nagarajan, Magesh & Shaw, Duncan & Albores, Pavel, 2012. "Disseminating a warning message to evacuate: A simulation study of the behaviour of neighbours," European Journal of Operational Research, Elsevier, vol. 220(3), pages 810-819.
    6. McLay, Laura A. & Boone, Edward L. & Brooks, J. Paul, 2012. "Analyzing the volume and nature of emergency medical calls during severe weather events using regression methodologies," Socio-Economic Planning Sciences, Elsevier, vol. 46(1), pages 55-66.

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