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Mobile Apps and Transportation: A Review of Smartphone Apps and A Study of User Response to Multimodal Traveler Information

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  • Shaheen, Susan
  • Martin, Elliot
  • Cohen, Adam
  • Musunuri, Apoorva
  • Bhattacharyya, Abhinav

Abstract

In recent years, technological and social forces have pushed smartphone applications (apps) from the fringe to the mainstream. Understanding the role of transportation apps in urban mobility is important for policy development and transportation planners. This study evaluates the role and impact of multimodal aggregators from a variety of perspectives, including a literature review; a review of the most innovative, disruptive, and highest-rated transportation apps; interviews with experts in the industry, and a user survey of former multimodal aggregator RideScout users. Between February and April 2016, researchers conducted interviews with experts to gain a stronger understanding about challenges and benefits of data sharing between private companies and public agencies. Key findings from the expert interviews include the critical need to protect user privacy; the potential to use data sharing to address integrated corridor and congestion management as well as various pricing strategies during peak hours; along with the potential benefits for improving coordination between the public and private sectors. In March 2016, researchers surveyed 130 people who had downloaded the RideScout app to evaluate attitudes and perceptions toward mobile apps, travel behavior, and modal shift. The goal was to enhance understanding of how the multimodal apps were impacting the transportation behavior. The survey did found that respondents used multimodal apps in ways that yielded travel that was less energy intensive and more supportive of public transit. Looking to the future, smartphone applications and more specifically multimodal aggregators, may offer the potential for transportation planners and policymakers to enhance their understanding of multimodal travel behavior, share data, enhance collaboration, and identify opportunities for public-private partnerships.

Suggested Citation

  • Shaheen, Susan & Martin, Elliot & Cohen, Adam & Musunuri, Apoorva & Bhattacharyya, Abhinav, 2016. "Mobile Apps and Transportation: A Review of Smartphone Apps and A Study of User Response to Multimodal Traveler Information," Institute of Transportation Studies, Research Reports, Working Papers, Proceedings qt0cx0d1b8, Institute of Transportation Studies, UC Berkeley.
    • Handle: RePEc:cdl:itsrrp:qt0cx0d1b8
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    1. Kuhnimhof, Tobias & Buehler, Ralph & Wirtz, Matthias & Kalinowska, Dominika, 2012. "Travel trends among young adults in Germany: increasing multimodality and declining car use for men," Journal of Transport Geography, Elsevier, vol. 24(C), pages 443-450.
    2. Ralph Buehler & Andrea Hamre, 2015. "The multimodal majority? Driving, walking, cycling, and public transportation use among American adults," Transportation, Springer, vol. 42(6), pages 1081-1101, November.
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    Cited by:

    1. Khan, Nazmul Arefin & Habib, Muhammad Ahsanul & Jamal, Shaila, 2020. "Effects of smartphone application usage on mobility choices," Transportation Research Part A: Policy and Practice, Elsevier, vol. 132(C), pages 932-947.

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