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'Good job!' The impact of positive and negative feedback on performance

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  • Daniel Goller
  • Maximilian Spath

Abstract

We analyze the causal impact of positive and negative feedback on professional performance. We exploit a unique data source in which quasi-random, naturally occurring variations within subjective ratings serve as positive and negative feedback. The analysis shows that receiving positive feedback has a favorable impact on subsequent performance, while negative feedback does not have an effect. These main results are found in two different environments and for distinct cultural backgrounds, experiences, and gender of the feedback recipients. The findings imply that managers should focus on giving positive motivational feedback.

Suggested Citation

  • Daniel Goller & Maximilian Spath, 2023. "'Good job!' The impact of positive and negative feedback on performance," Papers 2301.11776, arXiv.org.
    • Handle: RePEc:arx:papers:2301.11776
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    References listed on IDEAS

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    1. Bandiera, Oriana & Larcinese, Valentino & Rasul, Imran, 2015. "Blissful ignorance? A natural experiment on the effect of feedback on students' performance," Labour Economics, Elsevier, vol. 34(C), pages 13-25.
    2. Alex Krumer & Felix Otto & Tim Pawlowski, 2022. "Nationalistic bias among international experts: evidence from professional ski jumping," Scandinavian Journal of Economics, Wiley Blackwell, vol. 124(1), pages 278-300, January.
    3. David Eil & Justin M. Rao, 2011. "The Good News-Bad News Effect: Asymmetric Processing of Objective Information about Yourself," American Economic Journal: Microeconomics, American Economic Association, vol. 3(2), pages 114-138, May.
    4. Goller, Daniel & Krumer, Alex, 2020. "Let's meet as usual: Do games played on non-frequent days differ? Evidence from top European soccer leagues," European Journal of Operational Research, Elsevier, vol. 286(2), pages 740-754.
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