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Process Management: the Case of the Foreign and Commonwealth Office

Author

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  • Mazur-Małek Marta

    (University of Tartu,Tartu, Estonia)

Abstract

Objective: The objective of the article is to mark the introduction of process changes in relation to the Emergency Travel Document service by The Foreign & Commonwealth Office. The paper analyses the changes and relates them to process and cost management strategies. Thus, it presents how process efficiency may be managed

Suggested Citation

  • Mazur-Małek Marta, 2020. "Process Management: the Case of the Foreign and Commonwealth Office," Journal of Intercultural Management, Sciendo, vol. 12(1), pages 58-77, March.
    • Handle: RePEc:vrs:joinma:v:12:y:2020:i:1:p:58-77:n:4
    DOI: 10.2478/joim-2020-0032
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    References listed on IDEAS

    as
    1. Abhijit Banerjee & Rukmini Banerji & James Berry & Esther Duflo & Harini Kannan & Shobhini Mukerji & Marc Shotland & Michael Walton, 2017. "From Proof of Concept to Scalable Policies: Challenges and Solutions, with an Application," Journal of Economic Perspectives, American Economic Association, vol. 31(4), pages 73-102, Fall.
    2. Peter J. Denning & Raül Medina-Mora, 1995. "Completing the Loops," Interfaces, INFORMS, vol. 25(3), pages 42-57, June.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    digitalization; Emergency Travel Document; The Foreign & Commonwealth Office; process management; efficiency;
    All these keywords.

    JEL classification:

    • D73 - Microeconomics - - Analysis of Collective Decision-Making - - - Bureaucracy; Administrative Processes in Public Organizations; Corruption
    • O14 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Industrialization; Manufacturing and Service Industries; Choice of Technology
    • F68 - International Economics - - Economic Impacts of Globalization - - - Policy

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