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Employee development and leadership perception in the polish service delivery centres

Author

Listed:
  • Kedziora Damian

    (Maria Curie-Sklodowska University inLublin, Poland)

  • Piotrowicz Wojciech

    (Hanken School of Economics,Helsinki, Finland)

  • Kolasinska-Morawska Katarzyna

    (University of Social Sciences,Lodz, Poland)

Abstract

The rapid growth of modern services industry in Poland, observed in the past few years, has been substantially determined by the vast talent pool of well-qualified and cost-efficient workers. The intensive expansion of the industry has been aligned with widely implemented policies of personal development and leadership, aimed to grow and prepare internal human resources for more challenging roles in newly established projects and teams. The paper presents the results of empirical research examining the perception of those schemes and policies, from the perspective of workers employed in the polish offshore service delivery centers.

Suggested Citation

  • Kedziora Damian & Piotrowicz Wojciech & Kolasinska-Morawska Katarzyna, 2018. "Employee development and leadership perception in the polish service delivery centres," Foundations of Management, Sciendo, vol. 10(1), pages 225-236, November.
  • Handle: RePEc:vrs:founma:v:10:y:2018:i:1:p:225-236:n:17
    DOI: 10.2478/fman-2018-0017
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    References listed on IDEAS

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