IDEAS home Printed from https://ideas.repec.org/a/taf/tprsxx/v55y2017i21p6344-6360.html
   My bibliography  Save this article

Maverick picking: the impact of modifications in work schedules on manual order picking processes

Author

Listed:
  • Christoph H. Glock
  • Eric H. Grosse
  • Ralf M. Elbert
  • Torsten Franzke

Abstract

Order picking, the process of retrieving items from their storage locations to fulfil customer orders, ranks among the most labour- and time-intensive processes in warehousing. Prior research in this area had a strong focus on the development of operating policies that increase the efficiency of manual order picking, for example by calculating optimal routes for the order pickers or by assigning products to storage locations. One aspect that poses a major challenge to many warehouse managers in practice has, curiously enough, remained largely unexplored by academic research: modifications in workflows (i.e. workplace deviance in a positive or negative sense) in order picking, which we define as ‘maverick picking’. The purpose of this paper is to characterise maverick picking and to study its causes, its forms of appearance and its potential impact on order picking performance. To gain insights into maverick picking, we first survey the literature to illustrate the state-of-knowledge of maverick picking. Subsequently, we report the results of a multi-case study on maverick picking and deduct a related content framework. The results of our case study support the proposition that maverick picking is highly relevant in practice and that it is a major determinant of order picking performance.

Suggested Citation

  • Christoph H. Glock & Eric H. Grosse & Ralf M. Elbert & Torsten Franzke, 2017. "Maverick picking: the impact of modifications in work schedules on manual order picking processes," International Journal of Production Research, Taylor & Francis Journals, vol. 55(21), pages 6344-6360, November.
    • Handle: RePEc:taf:tprsxx:v:55:y:2017:i:21:p:6344-6360
    DOI: 10.1080/00207543.2016.1252862
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/00207543.2016.1252862
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/00207543.2016.1252862?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Brynzer, H. & Johansson, M. I., 1996. "Storage location assignment: Using the product structure to reduce order picking times," International Journal of Production Economics, Elsevier, vol. 46(1), pages 595-603, December.
    2. Brynzer, H. & Johansson, M. I., 1995. "Design and performance of kitting and order picking systems," International Journal of Production Economics, Elsevier, vol. 41(1-3), pages 115-125, October.
    3. Jelle Vries & René Koster & Daan Stam, 2016. "Aligning Order Picking Methods, Incentive Systems, and Regulatory Focus to Increase Performance," Production and Operations Management, Production and Operations Management Society, vol. 25(8), pages 1363-1376, August.
    4. Grosse, E. H. & Dixon, S. M. & Neumann, W. P. & Glock, C. H., 2016. "Using qualitative interviewing to examine human factors in warehouse order picking: technical note," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 69319, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    5. Grosse, Eric H. & Glock, Christoph H., 2015. "The effect of worker learning on manual order picking processes," International Journal of Production Economics, Elsevier, vol. 170(PC), pages 882-890.
    6. Petersen, Charles G. & Aase, Gerald, 2004. "A comparison of picking, storage, and routing policies in manual order picking," International Journal of Production Economics, Elsevier, vol. 92(1), pages 11-19, November.
    7. Glock, C. H. & Grosse, E. H., 2012. "Storage policies and order picking strategies in U-shaped order-picking systems with a movable base," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 57442, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    8. Rajagopal, 2014. "The Human Factors," Palgrave Macmillan Books, in: Architecting Enterprise, chapter 9, pages 225-249, Palgrave Macmillan.
    9. Matusiak, Marek & de Koster, René & Kroon, Leo & Saarinen, Jari, 2014. "A fast simulated annealing method for batching precedence-constrained customer orders in a warehouse," European Journal of Operational Research, Elsevier, vol. 236(3), pages 968-977.
    10. Ancarani, A. & Di Mauro, C. & D'Urso, D., 2013. "A human experiment on inventory decisions under supply uncertainty," International Journal of Production Economics, Elsevier, vol. 142(1), pages 61-73.
    11. de Koster, Rene & Le-Duc, Tho & Roodbergen, Kees Jan, 2007. "Design and control of warehouse order picking: A literature review," European Journal of Operational Research, Elsevier, vol. 182(2), pages 481-501, October.
    12. Glock, C. H. & Grosse, E. H., 2015. "Decision support models for production ramp-up: A systematic literature review," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 74024, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    13. Grosse, E. H. & Glock, C. H., 2015. "The effect of worker learning on manual order picking processes," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 69316, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    14. H. Donald Ratliff & Arnon S. Rosenthal, 1983. "Order-Picking in a Rectangular Warehouse: A Solvable Case of the Traveling Salesman Problem," Operations Research, INFORMS, vol. 31(3), pages 507-521, June.
    15. John Boudreau & Wallace Hopp & John O. McClain & L. Joseph Thomas, 2003. "On the Interface Between Operations and Human Resources Management," Manufacturing & Service Operations Management, INFORMS, vol. 5(3), pages 179-202, September.
    16. Christoph H. Glock & Eric H. Grosse, 2015. "Decision support models for production ramp-up: a systematic literature review," International Journal of Production Research, Taylor & Francis Journals, vol. 53(21), pages 6637-6651, November.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Loske, Dominic & Klumpp, Matthias & Grosse, Eric H. & Modica, Tiziana & Glock, Christoph H., 2023. "Storage systems’ impact on order picking time: An empirical economic analysis of flow-rack storage systems," International Journal of Production Economics, Elsevier, vol. 261(C).
    2. van Gils, Teun & Caris, An & Ramaekers, Katrien & Braekers, Kris & de Koster, René B.M., 2019. "Designing efficient order picking systems: The effect of real-life features on the relationship among planning problems," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 125(C), pages 47-73.
    3. van Gils, Teun & Ramaekers, Katrien & Braekers, Kris & Depaire, Benoît & Caris, An, 2018. "Increasing order picking efficiency by integrating storage, batching, zone picking, and routing policy decisions," International Journal of Production Economics, Elsevier, vol. 197(C), pages 243-261.
    4. Heiko Diefenbach & Simon Emde & Christoph H. Glock & Eric H. Grosse, 2022. "New solution procedures for the order picker routing problem in U-shaped pick areas with a movable depot," OR Spectrum: Quantitative Approaches in Management, Springer;Gesellschaft für Operations Research e.V., vol. 44(2), pages 535-573, June.
    5. Glock, Christoph H. & Grosse, Eric H. & Abedinnia, Hamid & Emde, Simon, 2019. "An integrated model to improve ergonomic and economic performance in order picking by rotating pallets," European Journal of Operational Research, Elsevier, vol. 273(2), pages 516-534.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Glock, Christoph H. & Grosse, Eric H. & Abedinnia, Hamid & Emde, Simon, 2019. "An integrated model to improve ergonomic and economic performance in order picking by rotating pallets," European Journal of Operational Research, Elsevier, vol. 273(2), pages 516-534.
    2. Çağla Cergibozan & A. Serdar Tasan, 2019. "Order batching operations: an overview of classification, solution techniques, and future research," Journal of Intelligent Manufacturing, Springer, vol. 30(1), pages 335-349, January.
    3. Giannikas, Vaggelis & Lu, Wenrong & Robertson, Brian & McFarlane, Duncan, 2017. "An interventionist strategy for warehouse order picking: Evidence from two case studies," International Journal of Production Economics, Elsevier, vol. 189(C), pages 63-76.
    4. Masae, Makusee & Glock, Christoph H. & Vichitkunakorn, Panupong, 2021. "A method for efficiently routing order pickers in the leaf warehouse," International Journal of Production Economics, Elsevier, vol. 234(C).
    5. Heiko Diefenbach & Simon Emde & Christoph H. Glock & Eric H. Grosse, 2022. "New solution procedures for the order picker routing problem in U-shaped pick areas with a movable depot," OR Spectrum: Quantitative Approaches in Management, Springer;Gesellschaft für Operations Research e.V., vol. 44(2), pages 535-573, June.
    6. Jiuh‐Biing Sheu & Tsan‐Ming Choi, 2023. "Can we work more safely and healthily with robot partners? A human‐friendly robot–human‐coordinated order fulfillment scheme," Production and Operations Management, Production and Operations Management Society, vol. 32(3), pages 794-812, March.
    7. Derhami, Shahab & Smith, Jeffrey S. & Gue, Kevin R., 2020. "A simulation-based optimization approach to design optimal layouts for block stacking warehouses," International Journal of Production Economics, Elsevier, vol. 223(C).
    8. Fangyu Chen & Yongchang Wei & Hongwei Wang, 2018. "A heuristic based batching and assigning method for online customer orders," Flexible Services and Manufacturing Journal, Springer, vol. 30(4), pages 640-685, December.
    9. XiaoLi Zhang & Jelle de Vries & René de Koster & ChenGuang Liu, 2022. "Fast and Faultless? Quantity and Quality Feedback in Order Picking," Production and Operations Management, Production and Operations Management Society, vol. 31(4), pages 1536-1559, April.
    10. de Koster, Rene & Le-Duc, Tho & Roodbergen, Kees Jan, 2007. "Design and control of warehouse order picking: A literature review," European Journal of Operational Research, Elsevier, vol. 182(2), pages 481-501, October.
    11. Zhang, Jun & Liu, Feng & Tang, Jiafu & Li, Yanhui, 2019. "The online integrated order picking and delivery considering Pickers’ learning effects for an O2O community supermarket," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 123(C), pages 180-199.
    12. De Santis, Roberta & Montanari, Roberto & Vignali, Giuseppe & Bottani, Eleonora, 2018. "An adapted ant colony optimization algorithm for the minimization of the travel distance of pickers in manual warehouses," European Journal of Operational Research, Elsevier, vol. 267(1), pages 120-137.
    13. Dominic Loske & Matthias Klumpp & Maria Keil & Thomas Neukirchen, 2021. "Logistics Work, Ergonomics and Social Sustainability: Empirical Musculoskeletal System Strain Assessment in Retail Intralogistics," Logistics, MDPI, vol. 5(4), pages 1-25, December.
    14. Boysen, Nils & de Koster, René & Füßler, David, 2021. "The forgotten sons: Warehousing systems for brick-and-mortar retail chains," European Journal of Operational Research, Elsevier, vol. 288(2), pages 361-381.
    15. Maria A. M. Trindade & Paulo S. A. Sousa & Maria R. A. Moreira, 2021. "Defining a storage-assignment strategy for precedence-constrained order picking," Operations Research and Decisions, Wroclaw University of Science and Technology, Faculty of Management, vol. 31(2), pages 146-160.
    16. Kovács, András, 2011. "Optimizing the storage assignment in a warehouse served by milkrun logistics," International Journal of Production Economics, Elsevier, vol. 133(1), pages 312-318, September.
    17. Gagliardi, Jean-Philippe & Ruiz, Angel & Renaud, Jacques, 2008. "Space allocation and stock replenishment synchronization in a distribution center," International Journal of Production Economics, Elsevier, vol. 115(1), pages 19-27, September.
    18. Maria A. M. Trindade & Paulo S. A. Sousa & Maria R. A. Moreira, 2022. "Ramping up a heuristic procedure for storage location assignment problem with precedence constraints," Flexible Services and Manufacturing Journal, Springer, vol. 34(3), pages 646-669, September.
    19. Silva, Allyson & Coelho, Leandro C. & Darvish, Maryam & Renaud, Jacques, 2020. "Integrating storage location and order picking problems in warehouse planning," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 140(C).
    20. K. L. Choy & G. T. S. Ho & C. K. H. Lee, 2017. "A RFID-based storage assignment system for enhancing the efficiency of order picking," Journal of Intelligent Manufacturing, Springer, vol. 28(1), pages 111-129, January.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:tprsxx:v:55:y:2017:i:21:p:6344-6360. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/TPRS20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.