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Volunteer Management Practices and Volunteer Retention: A Human Resource Management Approach

Author

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  • Graham Cuskelly
  • Tracy Taylor
  • Russell Hoye
  • Simon Darcy

Abstract

This study used a human resource management (HRM) approach to examine the efficacy of volunteer management practices in predicting perceived problems in volunteer retention. Participants were a sample of 375 Australian Rugby Union clubs from across the country. Confirmatory factor analysis was used to examine the properties of a hypothesised reflective measurement model with seven volunteer management constructs (planning, recruitment, screening, orientation, training and support, performance management, and recognition). The efficacy of volunteer management practices was tested using regression analysis.

Suggested Citation

  • Graham Cuskelly & Tracy Taylor & Russell Hoye & Simon Darcy, 2006. "Volunteer Management Practices and Volunteer Retention: A Human Resource Management Approach," Sport Management Review, Taylor & Francis Journals, vol. 9(2), pages 141-163, May.
  • Handle: RePEc:taf:rsmrxx:v:9:y:2006:i:2:p:141-163
    DOI: 10.1016/S1441-3523(06)70023-7
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    Cited by:

    1. Silvia Dorado & Ying Chen & Andrea M. Prado & Virginia Simon, 2022. "Attuned HRM Systems for Social Enterprises," Journal of Business Ethics, Springer, vol. 178(3), pages 829-848, July.
    2. Wellens, Lore & Jegers, Marc, 2014. "Effective governance in nonprofit organizations: A literature based multiple stakeholder approach," European Management Journal, Elsevier, vol. 32(2), pages 223-243.
    3. Jones, Gareth J. & Edwards, Michael B. & Bocarro, Jason N. & Bunds, Kyle S. & Smith, Jordan W., 2018. "Leveraging community sport organizations to promote community capacity: Strategic outcomes, challenges, and theoretical considerations," Sport Management Review, Elsevier, vol. 21(3), pages 279-292.
    4. Katz, Matthew & Ward, Rose Marie & Heere, Bob, 2018. "Explaining attendance through the brand community triad: Integrating network theory and team identification," Sport Management Review, Elsevier, vol. 21(2), pages 176-188.
    5. Wicker, Pamela, 2017. "Volunteerism and volunteer management in sport," Sport Management Review, Elsevier, vol. 20(4), pages 325-337.
    6. Lee, Younghan & Kim, Milyang & Koo, Jakeun, 2016. "The impact of social interaction and team member exchange on sport event volunteer management," Sport Management Review, Elsevier, vol. 19(5), pages 550-562.
    7. Daehwan Kim & Chanmin Park & Hany Kim & Jeeyoon Kim, 2019. "Determinants and Outcomes of Volunteer Satisfaction in Mega Sports Events," Sustainability, MDPI, vol. 11(7), pages 1-18, March.
    8. Lock, Daniel & Filo, Kevin & Kunkel, Thilo & Skinner, James, 2013. "Thinking about the same things differently: Examining perceptions of a non-profit community sport organisation," Sport Management Review, Elsevier, vol. 16(4), pages 438-450.
    9. McLeod, Christopher M. & Holden, John T. & Hawzen, Matthew G. & Chahardovali, Tarlan, 2019. "Do influxes of atypical labor make sport event workers prone to exploitation?," Sport Management Review, Elsevier, vol. 22(4), pages 527-539.
    10. Schlesinger, T. & Klenk, C. & Nagel, S., 2015. "How do sport clubs recruit volunteers? Analyzing and developing a typology of decision-making processes on recruiting volunteers in sport clubs," Sport Management Review, Elsevier, vol. 18(2), pages 193-206.
    11. Queen Emwenkeke Usadolo & Yvonne Brunetto & Silvia Nelson & Patrick Gillett, 2022. "Connecting the Dots: Perceived Organization Support, Motive Fulfilment, Job Satisfaction, and Affective Commitment Among Volunteers," SAGE Open, , vol. 12(3), pages 21582440221, August.
    12. Wang Zhigang & Liu Yingfei & Zhang Jinyao & Liu Xintao & Duan Hongyan & Zhang Lei, 2022. "How Sports Event Volunteer Management Affects Volunteers’ Satisfaction and Engagement: The Mediating Role of Social Capital," SAGE Open, , vol. 12(2), pages 21582440221, June.
    13. Millar, Patti & Doherty, Alison, 2016. "Capacity building in nonprofit sport organizations: Development of a process model," Sport Management Review, Elsevier, vol. 19(4), pages 365-377.
    14. Corliss N. Bean & Michelle Fortier & Courtney Post & Karam Chima, 2014. "Understanding How Organized Youth Sport May Be Harming Individual Players within the Family Unit: A Literature Review," IJERPH, MDPI, vol. 11(10), pages 1-43, October.
    15. Michal Varmus & Milan Kubina & Gabriel Koman & Patrik Ferenc, 2018. "Ensuring the Long-Term Sustainability Cooperation with Stakeholders of Sports Organizations in SLOVAKIA," Sustainability, MDPI, vol. 10(6), pages 1-19, June.
    16. Laura Berardi & Laurie Mook & Michele A. Rea, 2021. "Third sector accounting reform and integrated social accounting for Italian social economy organizations," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2021(suppl. 2), pages 165-188.
    17. Misener, Katie & Doherty, Alison, 2014. "In support of sport: Examining the relationship between community sport organizations and sponsors," Sport Management Review, Elsevier, vol. 17(4), pages 493-506.
    18. Lamberto Zollo & Maria Carmen Laudano & Andrea Boccardi & Cristiano Ciappei, 2019. "From governance to organizational effectiveness: the role of organizational identity and volunteers’ commitment," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 23(1), pages 111-137, March.
    19. Hoeber, Larena, 2010. "Experiences of volunteering in sport: Views from Aboriginal individuals," Sport Management Review, Elsevier, vol. 13(4), pages 345-354, November.
    20. Shaw, Sally, 2009. ""It was all 'smile for Dunedin!"': Event Volunteer Experiences at the 2006 New Zealand Masters Games," Sport Management Review, Elsevier, vol. 12(1), pages 26-33, February.
    21. Trussell, Dawn E., 2016. "Young people's perspectives of parent volunteerism in community youth sport," Sport Management Review, Elsevier, vol. 19(3), pages 332-342.
    22. Thomson, Alana & Darcy, Simon & Pearce, Sonya, 2010. "Ganma theory and third-sector sport-development programmes for Aboriginal and Torres Strait Islander youth: Implications for sports management," Sport Management Review, Elsevier, vol. 13(4), pages 313-330, November.
    23. Ferkins, Lesley & Shilbury, David, 2010. "Developing board strategic capability in sport organisations: The national-regional governing relationship," Sport Management Review, Elsevier, vol. 13(3), pages 235-254, August.
    24. Sehrish Ilyas & Mattiullah Butt & Fouzia Ashfaq & Daniela Acquadro Maran, 2020. "Drivers for Non-Profits’ Success: Volunteer Engagement and Financial Sustainability Practices through the Resource Dependence Theory," Economies, MDPI, vol. 8(4), pages 1-17, November.
    25. Hyungjo Hur & Kwang Bin Bae, 2021. "Does Discrepancy Between Job Choice Motivation and Satisfaction and Education–Job Mismatch Affect Turnover Intention of Nonprofit Employees?," Public Organization Review, Springer, vol. 21(3), pages 577-593, September.

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