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The potential impacts of digital technologies on co-production and co-creation

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  • Veiko Lember
  • Taco Brandsen
  • Piret Tõnurist

Abstract

Despite growing interest in the potential of digital technologies to enhance co-production and co-creation in public services, there is a lack of hard evidence on their actual impact. Conceptual fuzziness and tech-optimism stand in the way of collecting such evidence. The article suggests an analytical framework that distinguishes between the impacts of different technologies on different elements of co-production and co-creation, and illustrates this in three different areas. It argues that there is no reason to assume that digital technologies will always encourage co-production or co-creation. In fact, they can also be used to bypass interaction with citizens.

Suggested Citation

  • Veiko Lember & Taco Brandsen & Piret Tõnurist, 2019. "The potential impacts of digital technologies on co-production and co-creation," Public Management Review, Taylor & Francis Journals, vol. 21(11), pages 1665-1686, November.
    • Handle: RePEc:taf:rpxmxx:v:21:y:2019:i:11:p:1665-1686
    DOI: 10.1080/14719037.2019.1619807
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    Cited by:

    1. Sobhi Noureldin Ata & Ahmed K. Hassan & Hossam S. Selim & Badry E. Hammad & Hussien M. Abdelhalim & Abeer M. Abdelhalim, 2023. "The Use of Blockchain Technology and Its Reflection in the Financial Performance of Investment Projects Developed by the Ministry of Sports," Economies, MDPI, vol. 11(5), pages 1-19, May.
    2. Li, Huafang, 2019. "Communication for Coproduction: A Systematic Review and Research Agenda," OSF Preprints y4q9v, Center for Open Science.
    3. Usai, A. & Fiano, F. & Messeni Petruzzelli, A. & Paoloni, P. & Farina Briamonte, M. & Orlando, B., 2021. "Unveiling the impact of the adoption of digital technologies on firms’ innovation performance," Journal of Business Research, Elsevier, vol. 133(C), pages 327-336.
    4. Ciasullo, Maria Vincenza & Orciuoli, Francesco & Douglas, Alexander & Palumbo, Rocco, 2022. "Putting Health 4.0 at the service of Society 5.0: Exploratory insights from a pilot study," Socio-Economic Planning Sciences, Elsevier, vol. 80(C).
    5. David W. Cash & Patricio G. Belloy, 2020. "Salience, Credibility and Legitimacy in a Rapidly Shifting World of Knowledge and Action," Sustainability, MDPI, vol. 12(18), pages 1-15, September.
    6. Aldona Fraczkiewicz-Wronka & Anna Kozak, 2021. "Facilitating Co-production in Health Promotion: Study of Senior Councils in Poland," European Research Studies Journal, European Research Studies Journal, vol. 0(4B), pages 182-201.
    7. Miao, Qing & Schwarz, Susan & Schwarz, Gary, 2021. "Responding to COVID-19: Community volunteerism and coproduction in China," World Development, Elsevier, vol. 137(C).
    8. Anna Adamik & Michał Nowicki & Andrius Puksas, 2022. "Energy Oriented Concepts and Other SMART WORLD Trends as Game Changers of Co-Production—Reality or Future?," Energies, MDPI, vol. 15(11), pages 1-38, June.
    9. Lafuente, Esteban & Vaillant, Yancy & Rabetino, Rodrigo, 2023. "Digital disruption of optimal co-innovation configurations," Technovation, Elsevier, vol. 125(C).
    10. Tran, Chi Phuong & Pernia, Ronald A. & Nguyen-Thanh, Nhan, 2023. "Mess or match? How do academic perspectives meet the practitioner perspectives in terms of digital transformation?," Technological Forecasting and Social Change, Elsevier, vol. 191(C).
    11. Cristina Campanale & Sara Giovanna Mauro & Alessandro Sancino, 2021. "Managing co-production and enhancing good governance principles: insights from two case studies," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 25(1), pages 275-306, March.
    12. Santos, Susana & Gonçalves, Helena Martins, 2021. "The consumer decision journey: A literature review of the foundational models and theories and a future perspective," Technological Forecasting and Social Change, Elsevier, vol. 173(C).
    13. Jonathan Rösler & Tobias Söll & Louise Hancock & Thomas Friedli, 2021. "Value Co-Creation between Public Service Organizations and the Private Sector: An Organizational Capabilities Perspective," Administrative Sciences, MDPI, vol. 11(2), pages 1-20, May.

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