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Patient and Public Involvement in Healthcare Quality Improvement: How organizations can help patients and professionals to collaborate

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  • Alicia Renedo
  • Cicely Alice Marston
  • Dimitrios Spyridonidis
  • James Barlow

Abstract

Citizens across the world are increasingly called upon to participate in healthcare improvement. It is often unclear how this can be made to work in practice. This 4-year ethnography of a UK healthcare improvement initiative showed that patients used elements of organizational culture as resources to help them collaborate with healthcare professionals. The four elements were: (1) organizational emphasis on non-hierarchical, multidisciplinary collaboration; (2) organizational staff ability to model desired behaviours of recognition and respect; (3) commitment to rapid action, including quick translation of research into practice; and (4) the constant data collection and reflection process facilitated by improvement methods.

Suggested Citation

  • Alicia Renedo & Cicely Alice Marston & Dimitrios Spyridonidis & James Barlow, 2015. "Patient and Public Involvement in Healthcare Quality Improvement: How organizations can help patients and professionals to collaborate," Public Management Review, Taylor & Francis Journals, vol. 17(1), pages 17-34, January.
    • Handle: RePEc:taf:pubmgr:v:17:y:2015:i:1:p:17-34
    DOI: 10.1080/14719037.2014.881535
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    Citations

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    Cited by:

    1. Julia Keenan & Fiona Poland & Jonathan Boote & Amanda Howe & Helena Wythe & Anna Varley & Penny Vicary & Lisa Irvine & Amander Wellings, 2019. "‘We’re passengers sailing in the same ship, but we have our own berths to sleep in’: Evaluating patient and public involvement within a regional research programme: An action research project informed," PLOS ONE, Public Library of Science, vol. 14(5), pages 1-28, May.
    2. Croft, Charlotte & Currie, Graeme & Staniszewska, Sophie, 2016. "Moving from rational to normative ideologies of control over public involvement: A case of continued managerial dominance," Social Science & Medicine, Elsevier, vol. 162(C), pages 124-132.
    3. Rumana Huque & Zunayed Al Azdi & Bassey Ebenso & Shammi Nasreen & Ayesha Afroz Chowdhury & Helen Elsey & Tolib Mirzoev, 2021. "Patient Feedback Systems at the Primary Level of Health Care Centres in Bangladesh: A Mixed Methods Study," SAGE Open, , vol. 11(2), pages 21582440211, May.
    4. Muhammad Asif & Arif Jameel & Noman Sahito & Jinsoo Hwang & Abid Hussain & Faiza Manzoor, 2019. "Can Leadership Enhance Patient Satisfaction? Assessing the Role of Administrative and Medical Quality," IJERPH, MDPI, vol. 16(17), pages 1-14, September.
    5. Sunil Sahadev & Neeru Malhotra & Avinandan (Avi) Mukherjee, 2020. "Segmenting Excessive Alcohol Consumers: Implications for Social Marketing," IIM Kozhikode Society & Management Review, , vol. 9(2), pages 213-225, July.
    6. de Freitas, Cláudia & Martin, Graham, 2015. "Inclusive public participation in health: Policy, practice and theoretical contributions to promote the involvement of marginalised groups in healthcare," Social Science & Medicine, Elsevier, vol. 135(C), pages 31-39.
    7. Nicolás Barbieri & Raquel Gallego & Ernesto Morales & Maica Rodríguez-Sanz & Laia Palència & M. Isabel Pasarín, 2018. "Measuring and Analysing Community Action for Health: An Indicator-Based Typology and Its Application to the Case of Barcelona," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 139(1), pages 25-45, August.
    8. Gabriele Palozzi & Sandro Brunelli & Camilla Falivena, 2018. "Higher Sustainability and Lower Opportunistic Behaviour in Healthcare: A New Framework for Performing Hospital-Based Health Technology Assessment," Sustainability, MDPI, vol. 10(10), pages 1-19, October.

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