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Changing Times for Charities: Performance management in a Third Sector Housing Association

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  • Graham Manville
  • Martin Broad

Abstract

This paper illustrates the progress from the application of a performance measurement system to that of a performance management system within a registered charity operating in the United Kingdom Third Sector. The organization is a housing association and its service users are socially excluded members of society. The balanced scorecard (BSC) was chosen as a catalyst for improving the performance management system between 2004 and 2006. A case study analysis using semi-structured interviews and secondary data sources over a four-year period provides empirical insight into an evolving performance management culture. This research reveals that culture as well as trust and capability building are inextricably linked and govern organizational performance. These elements are also bounded by the 'steering media' of the Big Society philosophy currently being rolled out across UK public services which is affecting the general lifeworld of this sector.

Suggested Citation

  • Graham Manville & Martin Broad, 2013. "Changing Times for Charities: Performance management in a Third Sector Housing Association," Public Management Review, Taylor & Francis Journals, vol. 15(7), pages 992-1010, October.
    • Handle: RePEc:taf:pubmgr:v:15:y:2013:i:7:p:992-1010
    DOI: 10.1080/14719037.2012.761722
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    Cited by:

    1. Currie, Denise & McCracken, Martin & Venter, Katharine, 2022. "Avoiding the vicious cycle, engendering the virtuous circle: Understanding the interaction of human, social and organizational capitals in non-profit and voluntary organizations," Journal of Business Research, Elsevier, vol. 152(C), pages 17-28.
    2. Graham Manville & Richard Greatbanks & Thomas Wainwright & Martin Broad, 2016. "Visual performance management in housing associations: a crisis of legitimation or the shape of things to come?," Public Money & Management, Taylor & Francis Journals, vol. 36(2), pages 105-112, March.
    3. Manville, Graham & Greatbanks, Richard, 2020. "Performance management in hybrid organisations: A study in social housing," European Management Journal, Elsevier, vol. 38(3), pages 533-545.
    4. Thomas Wainwright & Graham Manville, 2017. "Financialization and the third sector: Innovation in social housing bond markets," Environment and Planning A, , vol. 49(4), pages 819-838, April.

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