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Identifying Neo-Schumpeterian Innovation in Service Firms: A Conceptual Essay with a Novel Classification

Author

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  • Meindert Flikkema
  • Paul Jansen
  • Lidewey Van Der Sluis

Abstract

The identification of innovation in service firms is problematic since there is no consensus of opinion on its conceptualization. Recent papers suggest both distinctive features of innovation in services and distinctive types of service innovation. This article reviews and evaluates these findings from a Schumpeterian perspective. The evaluation justifies conceptualizing service innovation as a specific case of service development with a reference to Schumpeter, but not as strict as proposed by Drejer (2004) [Drejer, I. (2004) Identifying Innovation in Surveys of Services: A Schumpeterian Perspective. Research Policy, 33, 551-562]. Despite the simultaneity of production and consumption in services, this article claims that the distinction between product innovation and process innovation should be preferred to other ways of classifying innovation in service firms. Finally, changes in the denomination of services are advanced as a key to the identification of development and innovation in service firms.

Suggested Citation

  • Meindert Flikkema & Paul Jansen & Lidewey Van Der Sluis, 2007. "Identifying Neo-Schumpeterian Innovation in Service Firms: A Conceptual Essay with a Novel Classification," Economics of Innovation and New Technology, Taylor & Francis Journals, vol. 16(7), pages 541-558.
    • Handle: RePEc:taf:ecinnt:v:16:y:2007:i:7:p:541-558
    DOI: 10.1080/10438590600918602
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    References listed on IDEAS

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    1. Henk Kox, 2002. "Growth challenges for the Dutch business services industry; international comparison and policy issues," CPB Special Publication 40, CPB Netherlands Bureau for Economic Policy Analysis.
    2. Henk Kox, 2002. "Growth challenges for the Dutch business services industry; international comparison and policy issues," CPB Special Publication 40.rdf, CPB Netherlands Bureau for Economic Policy Analysis.
    3. Leiponen, Aija, 2003. "Organizational Knowledge and Innovation in Business Services," Working Papers 127228, Cornell University, Department of Applied Economics and Management.
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    Citations

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    1. Flikkema, M.J. & Man, A.P. de & Wolters, M.J.J., 2010. "New trademark registration as an indicator of innovation: results of an explorative study of Benelux trademark data," Serie Research Memoranda 0009, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.
    2. Caroline Danièle Mothe & Nguyen-Thi Thuc Uyen, 2012. "The impact of non-technological on technological innovations: do services differ from manufacturing? An empirical analysis of Luxembourg firms," Post-Print hal-00919216, HAL.
    3. Alexandra Braga & Carla Susana Marques & Zélia Serrasqueiro, 2018. "Internationalisation Strategy of Knowledge-Intensive Business Services," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 9(2), pages 359-377, June.
    4. Souto, Jaime E., 2015. "Business model innovation and business concept innovation as the context of incremental innovation and radical innovation," Tourism Management, Elsevier, vol. 51(C), pages 142-155.
    5. Janeiro, Pedro & Proença, Isabel & Gonçalves, Vítor da Conceição, 2013. "Open innovation: Factors explaining universities as service firm innovation sources," Journal of Business Research, Elsevier, vol. 66(10), pages 2017-2023.
    6. David Doloreux & Nabil Amara & Réjean Landry, 2008. "Mapping Regional and Sectoral Characteristics of Knowledge‐Intensive Business Services: Evidence from the Province of Quebec (Canada)," Growth and Change, Wiley Blackwell, vol. 39(3), pages 464-496, September.
    7. Witell, Lars & Snyder, Hannah & Gustafsson, Anders & Fombelle, Paul & Kristensson, Per, 2016. "Defining service innovation: A review and synthesis," Journal of Business Research, Elsevier, vol. 69(8), pages 2863-2872.
    8. David Doloreux & Anika Laperrière, 2014. "Internationalisation and innovation in the knowledge-intensive business services," Service Business, Springer;Pan-Pacific Business Association, vol. 8(4), pages 635-657, December.
    9. Seip, Marcel & Castaldi, Carolina & Flikkema, Meindert & De Man, Ard-Pieter, 2018. "The timing of trademark application in innovation processes," Technovation, Elsevier, vol. 72, pages 34-45.
    10. Flikkema, Meindert & Castaldi, Carolina & de Man, Ard-Pieter & Seip, Marcel, 2019. "Trademarks’ relatedness to product and service innovation: A branding strategy approach," Research Policy, Elsevier, vol. 48(6), pages 1340-1353.
    11. MOTHE Caroline & NGUYEN Thi Thuc Uyen, 2011. "Do firms rely on sources of information for organizational innovation?," LISER Working Paper Series 2011-39, Luxembourg Institute of Socio-Economic Research (LISER).
    12. Carole Donada & Caroline Mothe & Gwenaëlle Nogatchewsky & Gisele Campos Ribeiro, 2019. "The Respective Effects of Virtues and Inter-organizational Management Control Systems on Relationship Quality and Performance: Virtues Win," Journal of Business Ethics, Springer, vol. 154(1), pages 211-228, January.
    13. Figueiredo, Paulo N. & Cabral, Bernardo P. & Silva, Felipe Q., 2021. "Intricacies of firm-level innovation performance: An empirical analysis of latecomer process industries," Technovation, Elsevier, vol. 105(C).

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