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A value-based view of the smart PSS adoption: a study of smart kitchen appliances

Author

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  • Ying Yu

    (National Taiwan University of Science and Technology)

  • Tung-Jung Sung

    (National Taiwan University of Science and Technology)

Abstract

An emerging market for smart, connected products (SCPs) has enabled the manufacturing value proposition towards smart product-service systems (smart PSS). However, a new value proposition of smart PSS has still not been widely adopted by mainstream users because of a gap between expectation and actual delivery. Therefore, this study aimed to investigate the smart PSS adoption in the context of smart kitchen appliances from a value-based view. The results show that key value dimensions affect the adoption intention of smart PSS, and adoption intention mediates the effects of key value dimensions on actual use. These findings provide insights into formulating a specific value proposition of a smart PSS business model.

Suggested Citation

  • Ying Yu & Tung-Jung Sung, 2023. "A value-based view of the smart PSS adoption: a study of smart kitchen appliances," Service Business, Springer;Pan-Pacific Business Association, vol. 17(2), pages 499-527, June.
    • Handle: RePEc:spr:svcbiz:v:17:y:2023:i:2:d:10.1007_s11628-023-00529-9
    DOI: 10.1007/s11628-023-00529-9
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