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Collaborative workplaces for innovation in service companies: barriers and enablers for supporting new ways of working

Author

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  • Claudia Manca

    (KTH Royal Institute of Technology
    UPM Universidad Politécnica de Madrid)

  • Mercedes Grijalvo

    (UPM Universidad Politécnica de Madrid)

  • Miguel Palacios

    (ESCP Europe)

  • Matti Kaulio

    (KTH Royal Institute of Technology)

Abstract

The paper aims to provide a systematic overview of the barriers and enablers that contribute to the success or failure of collaborative workplaces initiatives aimed at fostering innovation in service companies. The study is based on semi-structured interviews with innovation managers, human resource managers and facility department executives from a sample of multi-national service companies. Its primary focus is on the workplace initiatives carried out in their Spanish subsidiaries. The paper contributes to the extant research by identifying a conceptual model for collaborative workplaces and by providing a systematic overview of the related barriers and enablers. From the interviews, these factors were organized within a framework usable by practitioners for analysis. This paper is of interest to companies that aim to design collaborative workplace strategies to justify associated investments. It can also provide their managers with guidelines to lead the company in the transition toward new ways of working based on higher employee collaboration and flexibility.

Suggested Citation

  • Claudia Manca & Mercedes Grijalvo & Miguel Palacios & Matti Kaulio, 2018. "Collaborative workplaces for innovation in service companies: barriers and enablers for supporting new ways of working," Service Business, Springer;Pan-Pacific Business Association, vol. 12(3), pages 525-550, September.
    • Handle: RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-017-0359-0
    DOI: 10.1007/s11628-017-0359-0
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    References listed on IDEAS

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    1. Ikujiro Nonaka, 1994. "A Dynamic Theory of Organizational Knowledge Creation," Organization Science, INFORMS, vol. 5(1), pages 14-37, February.
    2. Stephen R. Barley & Gideon Kunda, 2001. "Bringing Work Back In," Organization Science, INFORMS, vol. 12(1), pages 76-95, February.
    3. Udo-Ernst Haner & John Willy Bakke, 2008. "Proximity, mobility and aesthetics in strategies for innovation management," International Journal of Entrepreneurship and Innovation Management, Inderscience Enterprises Ltd, vol. 8(2), pages 168-183.
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    Cited by:

    1. Yi Xu & Jian Li & Yongcan Yan & Pengcheng Gao & Heng Xie, 2022. "Can Coordinated Development of Manufacturing and Information Communication Service Industries Boost Economic Resilience? An Empirical Study Based on China’s Provinces," Sustainability, MDPI, vol. 14(17), pages 1-15, August.
    2. Xuefeng Hou & Dianfeng Zhang & Liyuan Fu & Fu Zeng & Qing Wang, 2023. "Spatio-Temporal Evolution and Influencing Factors of Coupling Coordination Degree between Urban–Rural Integration and Digital Economy," Sustainability, MDPI, vol. 15(12), pages 1-26, June.
    3. Pan, Wenrong & Xie, Tao & Wang, Zhuwang & Ma, Lisha, 2022. "Digital economy: An innovation driver for total factor productivity," Journal of Business Research, Elsevier, vol. 139(C), pages 303-311.
    4. Paulikas Julius, 2018. "The Factors Determining Employees’ Positive Attitude to Innovations: A Case of Klaipėda Public Transport Companies," Management of Organizations: Systematic Research, Sciendo, vol. 79(1), pages 85-102, June.
    5. Anya Johnson & Shanta Dey & Helena Nguyen & Markus Groth & Sadhbh Joyce & Leona Tan & Nicholas Glozier & Samuel B Harvey, 2020. "A review and agenda for examining how technology-driven changes at work will impact workplace mental health and employee well-being," Australian Journal of Management, Australian School of Business, vol. 45(3), pages 402-424, August.
    6. Iris Vilnai-Yavetz & Anat Rafaeli, 2021. "Workspace Integration and Sustainability: Linking the Symbolic and Social Affordances of the Workspace to Employee Wellbeing," Sustainability, MDPI, vol. 13(21), pages 1-22, October.
    7. Sang-Heui Lee & Christine E. Fogliasso & Seunghye Jung & M. Minsuk Shin & Connie Shum, 2023. "User psychological states and enterprise information systems adoption: evidence from the United States, Zimbabwe, South Korea, and Paraguay," Service Business, Springer;Pan-Pacific Business Association, vol. 17(2), pages 477-497, June.

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