IDEAS home Printed from https://ideas.repec.org/a/spr/snopef/v3y2022i3d10.1007_s43069-022-00153-9.html
   My bibliography  Save this article

Managing Guest Flow in Georgia Aquarium After the Dolphin Tales Show Opening

Author

Listed:
  • Andriy Shapoval

    (Georgia Institute of Technology)

  • Eva K. Lee

    (Georgia Institute of Technology)

Abstract

This study considers guest flows to scheduled events in the Georgia Aquarium. We introduce three stochastic models for arrival-departure processes that become interconnected in the periods of high demand for two distinct shows in parallel. Having the goals to prevent, control, and mitigate congestions with minimizing operating costs, we develop and solve a large-scale Mixed Integer Nonlinear Programming problem.

Suggested Citation

  • Andriy Shapoval & Eva K. Lee, 2022. "Managing Guest Flow in Georgia Aquarium After the Dolphin Tales Show Opening," SN Operations Research Forum, Springer, vol. 3(3), pages 1-21, September.
    • Handle: RePEc:spr:snopef:v:3:y:2022:i:3:d:10.1007_s43069-022-00153-9
    DOI: 10.1007/s43069-022-00153-9
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s43069-022-00153-9
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s43069-022-00153-9?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Linda Green & Peter Kolesar, 1991. "The Pointwise Stationary Approximation for Queues with Nonstationary Arrivals," Management Science, INFORMS, vol. 37(1), pages 84-97, January.
    2. Stolletz, Raik, 2008. "Approximation of the non-stationary M(t)/M(t)/c(t)-queue using stationary queueing models: The stationary backlog-carryover approach," European Journal of Operational Research, Elsevier, vol. 190(2), pages 478-493, October.
    3. Chen, Gang & Govindan, Kannan & Yang, Zhongzhen, 2013. "Managing truck arrivals with time windows to alleviate gate congestion at container terminals," International Journal of Production Economics, Elsevier, vol. 141(1), pages 179-188.
    4. Eva K. Lee & Chien-Hung Chen & Niquelle Brown & Joseph Handy & Alex Desiderio & Ruth Lopez & Brian Davis, 2012. "Designing Guest Flow and Operations Logistics for the Dolphin Tales," Interfaces, INFORMS, vol. 42(5), pages 492-506, October.
    5. A. Glazer & R. Hassin, 1987. "Equilibrium Arrivals in Queues with Bulk Service at Scheduled Times," Transportation Science, INFORMS, vol. 21(4), pages 273-278, November.
    6. Alnowibet, Khalid Abdulaziz & Perros, Harry, 2009. "Nonstationary analysis of the loss queue and of queueing networks of loss queues," European Journal of Operational Research, Elsevier, vol. 196(3), pages 1015-1030, August.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Chen, Gang & Govindan, Kannan & Yang, Zhong-Zhen & Choi, Tsan-Ming & Jiang, Liping, 2013. "Terminal appointment system design by non-stationary M(t)/Ek/c(t) queueing model and genetic algorithm," International Journal of Production Economics, Elsevier, vol. 146(2), pages 694-703.
    2. Niyirora, Jerome & Zhuang, Jun, 2017. "Fluid approximations and control of queues in emergency departments," European Journal of Operational Research, Elsevier, vol. 261(3), pages 1110-1124.
    3. Legros, Benjamin & Fransoo, Jan C., 2023. "Admission and pricing optimization of on-street parking with delivery bays," Other publications TiSEM 6d41ee5c-27dc-4d34-aff1-4, Tilburg University, School of Economics and Management.
    4. Chen, Xiaoming & Zhou, Xuesong & List, George F., 2011. "Using time-varying tolls to optimize truck arrivals at ports," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 47(6), pages 965-982.
    5. Samantha L. Zimmerman & Alexander R. Rutherford & Alexa Waall & Monica Norena & Peter Dodek, 2023. "A queuing model for ventilator capacity management during the COVID-19 pandemic," Health Care Management Science, Springer, vol. 26(2), pages 200-216, June.
    6. Chen, Gang & Govindan, Kannan & Yang, Zhongzhen, 2013. "Managing truck arrivals with time windows to alleviate gate congestion at container terminals," International Journal of Production Economics, Elsevier, vol. 141(1), pages 179-188.
    7. Schwarz, Justus Arne & Selinka, Gregor & Stolletz, Raik, 2016. "Performance analysis of time-dependent queueing systems: Survey and classification," Omega, Elsevier, vol. 63(C), pages 170-189.
    8. Barth, Wolfgang & Manitz, Michael & Stolletz, Raik, 2008. "Analysis of Two-Level Support Systems with Time-Dependent Overflow - A Banking Application," Hannover Economic Papers (HEP) dp-399, Leibniz Universität Hannover, Wirtschaftswissenschaftliche Fakultät.
    9. Phan, Mai-Ha & Kim, Kap Hwan, 2015. "Negotiating truck arrival times among trucking companies and a container terminal," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 75(C), pages 132-144.
    10. Izady, N. & Worthington, D., 2011. "Approximate analysis of non-stationary loss queues and networks of loss queues with general service time distributions," European Journal of Operational Research, Elsevier, vol. 213(3), pages 498-508, September.
    11. Achal Bassamboo & J. Michael Harrison & Assaf Zeevi, 2006. "Design and Control of a Large Call Center: Asymptotic Analysis of an LP-Based Method," Operations Research, INFORMS, vol. 54(3), pages 419-435, June.
    12. Ward Whitt, 2007. "What you should know about queueing models to set staffing requirements in service systems," Naval Research Logistics (NRL), John Wiley & Sons, vol. 54(5), pages 476-484, August.
    13. Azab, Ahmed & Morita, Hiroshi, 2022. "Coordinating truck appointments with container relocations and retrievals in container terminals under partial appointments information," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 160(C).
    14. Alex Roubos & Ger Koole & Raik Stolletz, 2012. "Service-Level Variability of Inbound Call Centers," Manufacturing & Service Operations Management, INFORMS, vol. 14(3), pages 402-413, July.
    15. Nanxi Wang & Daofang Chang & Xiaowei Shi & Jun Yuan & Yinping Gao, 2019. "Analysis and Design of Typical Automated Container Terminals Layout Considering Carbon Emissions," Sustainability, MDPI, vol. 11(10), pages 1-40, May.
    16. Yu Shen & Jinhua Zhao, 2017. "Capacity constrained accessibility of high-speed rail," Transportation, Springer, vol. 44(2), pages 395-422, March.
    17. Xi Chen & Dave Worthington, 2017. "Staffing of time-varying queues using a geometric discrete time modelling approach," Annals of Operations Research, Springer, vol. 252(1), pages 63-84, May.
    18. Rodríguez-Sanz, à lvaro & Fernández de Marcos, Alberto & Pérez-Castán, Javier A. & Comendador, Fernando Gómez & Arnaldo Valdés, Rosa & París Loreiro, à ngel, 2021. "Queue behavioural patterns for passengers at airport terminals: A machine learning approach," Journal of Air Transport Management, Elsevier, vol. 90(C).
    19. Yifan Liu & Lawrence M. Wein, 2008. "A Queueing Analysis to Determine How Many Additional Beds Are Needed for the Detention and Removal of Illegal Aliens," Management Science, INFORMS, vol. 54(1), pages 1-15, January.
    20. Abhishek, & Legros, Benjamin & Fransoo, Jan C., 2021. "Performance evaluation of stochastic systems with dedicated delivery bays and general on-street parking," Other publications TiSEM 09ed9572-d59c-4f28-a9c4-b, Tilburg University, School of Economics and Management.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:snopef:v:3:y:2022:i:3:d:10.1007_s43069-022-00153-9. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.