IDEAS home Printed from https://ideas.repec.org/a/spr/queues/v100y2022i3d10.1007_s11134-022-09827-x.html
   My bibliography  Save this article

Validating state-dependent queues in health care

Author

Listed:
  • René Bekker

    (Vrije Universiteit Amsterdam)

Abstract

No abstract is available for this item.

Suggested Citation

  • René Bekker, 2022. "Validating state-dependent queues in health care," Queueing Systems: Theory and Applications, Springer, vol. 100(3), pages 505-507, April.
    • Handle: RePEc:spr:queues:v:100:y:2022:i:3:d:10.1007_s11134-022-09827-x
    DOI: 10.1007/s11134-022-09827-x
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s11134-022-09827-x
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s11134-022-09827-x?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Delasay, Mohammad & Ingolfsson, Armann & Kolfal, Bora & Schultz, Kenneth, 2019. "Load effect on service times," European Journal of Operational Research, Elsevier, vol. 279(3), pages 673-686.
    2. Christos Zacharias & Mor Armony, 2017. "Joint Panel Sizing and Appointment Scheduling in Outpatient Care," Management Science, INFORMS, vol. 63(11), pages 3978-3997, November.
    3. Lawrence Brown & Noah Gans & Avishai Mandelbaum & Anat Sakov & Haipeng Shen & Sergey Zeltyn & Linda Zhao, 2005. "Statistical Analysis of a Telephone Call Center: A Queueing-Science Perspective," Journal of the American Statistical Association, American Statistical Association, vol. 100, pages 36-50, March.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Smirnov, Dmitry & Huchzermeier, Arnd, 2020. "Analytics for labor planning in systems with load-dependent service times," European Journal of Operational Research, Elsevier, vol. 287(2), pages 668-681.
    2. Avishai Mandelbaum & Petar Momčilović, 2017. "Personalized queues: the customer view, via a fluid model of serving least-patient first," Queueing Systems: Theory and Applications, Springer, vol. 87(1), pages 23-53, October.
    3. Rouba Ibrahim & Pierre L'Ecuyer, 2013. "Forecasting Call Center Arrivals: Fixed-Effects, Mixed-Effects, and Bivariate Models," Manufacturing & Service Operations Management, INFORMS, vol. 15(1), pages 72-85, May.
    4. Nabil Channouf & Pierre L’Ecuyer & Armann Ingolfsson & Athanassios Avramidis, 2007. "The application of forecasting techniques to modeling emergency medical system calls in Calgary, Alberta," Health Care Management Science, Springer, vol. 10(1), pages 25-45, February.
    5. Tugba Cayirli & Pinar Dursun & Evrim D. Gunes, 2019. "An integrated analysis of capacity allocation and patient scheduling in presence of seasonal walk-ins," Flexible Services and Manufacturing Journal, Springer, vol. 31(2), pages 524-561, June.
    6. Achal Bassamboo & J. Michael Harrison & Assaf Zeevi, 2006. "Design and Control of a Large Call Center: Asymptotic Analysis of an LP-Based Method," Operations Research, INFORMS, vol. 54(3), pages 419-435, June.
    7. Galit B. Yom-Tov & Anat Rafaeli, 2022. "Integrating emotional load into service operations," Queueing Systems: Theory and Applications, Springer, vol. 100(3), pages 565-567, April.
    8. Rouba Ibrahim & Ward Whitt, 2011. "Wait-Time Predictors for Customer Service Systems with Time-Varying Demand and Capacity," Operations Research, INFORMS, vol. 59(5), pages 1106-1118, October.
    9. Alex Roubos & Ger Koole & Raik Stolletz, 2012. "Service-Level Variability of Inbound Call Centers," Manufacturing & Service Operations Management, INFORMS, vol. 14(3), pages 402-413, July.
    10. Josh Reed & Yair Shaki, 2015. "A Fair Policy for the G / GI / N Queue with Multiple Server Pools," Mathematics of Operations Research, INFORMS, vol. 40(3), pages 558-595, March.
    11. Barrow, Devon K., 2016. "Forecasting intraday call arrivals using the seasonal moving average method," Journal of Business Research, Elsevier, vol. 69(12), pages 6088-6096.
    12. Kinshuk Jerath & Anuj Kumar & Serguei Netessine, 2015. "An Information Stock Model of Customer Behavior in Multichannel Customer Support Services," Manufacturing & Service Operations Management, INFORMS, vol. 17(3), pages 368-383, July.
    13. Sezer Ülkü & Chris Hydock & Shiliang Cui, 2022. "Social Queues (Cues): Impact of Others’ Waiting in Line on One’s Service Time," Management Science, INFORMS, vol. 68(11), pages 7958-7976, November.
    14. Achal Bassamboo & Assaf Zeevi, 2009. "On a Data-Driven Method for Staffing Large Call Centers," Operations Research, INFORMS, vol. 57(3), pages 714-726, June.
    15. Dietz, Dennis C., 2011. "Practical scheduling for call center operations," Omega, Elsevier, vol. 39(5), pages 550-557, October.
    16. Weiwei Fan & L. Jeff Hong & Xiaowei Zhang, 2020. "Distributionally Robust Selection of the Best," Management Science, INFORMS, vol. 66(1), pages 190-208, January.
    17. Zhang, Ping & Serban, Nicoleta, 2007. "Discovery, visualization and performance analysis of enterprise workflow," Computational Statistics & Data Analysis, Elsevier, vol. 51(5), pages 2670-2687, February.
    18. Valentina Klimenok & Alexander Dudin & Olga Dudina & Irina Kochetkova, 2020. "Queuing System with Two Types of Customers and Dynamic Change of a Priority," Mathematics, MDPI, vol. 8(5), pages 1-25, May.
    19. Merve Bodur & James R. Luedtke, 2017. "Mixed-Integer Rounding Enhanced Benders Decomposition for Multiclass Service-System Staffing and Scheduling with Arrival Rate Uncertainty," Management Science, INFORMS, vol. 63(7), pages 2073-2091, July.
    20. Song‐Hee Kim & Ward Whitt, 2014. "Choosing arrival process models for service systems: Tests of a nonhomogeneous Poisson process," Naval Research Logistics (NRL), John Wiley & Sons, vol. 61(1), pages 66-90, February.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:queues:v:100:y:2022:i:3:d:10.1007_s11134-022-09827-x. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.