IDEAS home Printed from https://ideas.repec.org/a/spr/infosf/v25y2023i1d10.1007_s10796-020-10099-0.html
   My bibliography  Save this article

A Scoping Review on Agency Collaboration in Emergency Management Based on the 3C Model

Author

Listed:
  • Tenanoia Simona

    (Victoria University of Wellington)

  • Tauisi Taupo

    (University of the South Pacific)

  • Pedro Antunes

    (Faculty of Sciences of the University of Lisbon)

Abstract

Most emergency responses involve collaborative efforts from teams operating in the field and in the backstage. Collaboration within and across agencies should therefore be regarded as an essential service in emergency management. We propose a conceptual lens to analyse the technological support to collaboration services in emergency management. The proposed lens is based on the 3C Model, which regards collaboration services as the articulation and composition of three other services: communication, coordination and cooperation. Using this lens, we conduct a scoping literature review of the emergency management domain. The review contributes to better understand the relationships between collaboration services and technology support in emergency management.

Suggested Citation

  • Tenanoia Simona & Tauisi Taupo & Pedro Antunes, 2023. "A Scoping Review on Agency Collaboration in Emergency Management Based on the 3C Model," Information Systems Frontiers, Springer, vol. 25(1), pages 291-302, February.
    • Handle: RePEc:spr:infosf:v:25:y:2023:i:1:d:10.1007_s10796-020-10099-0
    DOI: 10.1007/s10796-020-10099-0
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s10796-020-10099-0
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s10796-020-10099-0?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Deborah Bunker & Linda Levine & Carol Woody, 2015. "Repertoires of collaboration for common operating pictures of disasters and extreme events," Information Systems Frontiers, Springer, vol. 17(1), pages 51-65, February.
    2. Robert I. Ogie & Hugh Forehead & Rodney J. Clarke & Pascal Perez, 2018. "Participation Patterns and Reliability of Human Sensing in Crowd-Sourced Disaster Management," Information Systems Frontiers, Springer, vol. 20(4), pages 713-728, August.
    3. Marta Poblet & Esteban García-Cuesta & Pompeu Casanovas, 2018. "Crowdsourcing roles, methods and tools for data-intensive disaster management," Information Systems Frontiers, Springer, vol. 20(6), pages 1363-1379, December.
    4. Saptarshi Ghosh & Kripabandhu Ghosh & Debasis Ganguly & Tanmoy Chakraborty & Gareth J. F. Jones & Marie-Francine Moens & Muhammad Imran, 2018. "Exploitation of Social Media for Emergency Relief and Preparedness: Recent Research and Trends," Information Systems Frontiers, Springer, vol. 20(5), pages 901-907, October.
    5. Kyujin Jung & Minsun Song, 2015. "Linking emergency management networks to disaster resilience: bonding and bridging strategy in hierarchical or horizontal collaboration networks," Quality & Quantity: International Journal of Methodology, Springer, vol. 49(4), pages 1465-1483, July.
    6. Joost F Wolfswinkel & Elfi Furtmueller & Celeste P M Wilderom, 2013. "Using grounded theory as a method for rigorously reviewing literature," European Journal of Information Systems, Taylor & Francis Journals, vol. 22(1), pages 45-55, January.
    7. Kevin Crowston, 1997. "A Coordination Theory Approach to Organizational Process Design," Organization Science, INFORMS, vol. 8(2), pages 157-175, April.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Yanxin Wang & Jian Li & Xi Zhao & Gengzhong Feng & Xin (Robert) Luo, 2020. "Using Mobile Phone Data for Emergency Management: a Systematic Literature Review," Information Systems Frontiers, Springer, vol. 22(6), pages 1539-1559, December.
    2. Milad Mirbabaie & Deborah Bunker & Stefan Stieglitz & Annika Deubel, 0. "Who Sets the Tone? Determining the Impact of Convergence Behaviour Archetypes in Social Media Crisis Communication," Information Systems Frontiers, Springer, vol. 0, pages 1-13.
    3. Qingqi Long & Ke Song, 2022. "Operational Performance Evaluation of E-government Microblogs Under Emergencies Based on a DEA Method," Information Systems Frontiers, Springer, vol. 24(5), pages 1-18, October.
    4. Milad Mirbabaie & Deborah Bunker & Stefan Stieglitz & Annika Deubel, 2020. "Who Sets the Tone? Determining the Impact of Convergence Behaviour Archetypes in Social Media Crisis Communication," Information Systems Frontiers, Springer, vol. 22(2), pages 339-351, April.
    5. Hannah Carver & Tracey Price & Danilo Falzon & Peter McCulloch & Tessa Parkes, 2022. "Stress and Wellbeing during the COVID-19 Pandemic: A Mixed-Methods Exploration of Frontline Homelessness Services Staff Experiences in Scotland," IJERPH, MDPI, vol. 19(6), pages 1-20, March.
    6. Beth A. Bechky, 2006. "Gaffers, Gofers, and Grips: Role-Based Coordination in Temporary Organizations," Organization Science, INFORMS, vol. 17(1), pages 3-21, February.
    7. Daniel D. Zeng & J. Leon Zhao, 2005. "Effective Role Resolution in Workflow Management," INFORMS Journal on Computing, INFORMS, vol. 17(3), pages 374-387, August.
    8. Lei Du & Yingbin Feng & Li Yaning Tang & Wei Kang & Wei Lu, 2020. "Networks in disaster emergency management: a systematic review," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 103(1), pages 1-27, August.
    9. Biggiero, Lucio & Angelini, Pier Paolo, 2015. "Hunting scale-free properties in R&D collaboration networks: Self-organization, power-law and policy issues in the European aerospace research area," Technological Forecasting and Social Change, Elsevier, vol. 94(C), pages 21-43.
    10. Margherita, Alessandro & Elia, Gianluca & Klein, Mark, 2021. "Managing the COVID-19 emergency: A coordination framework to enhance response practices and actions," Technological Forecasting and Social Change, Elsevier, vol. 166(C).
    11. Bello, Daniel C. & Chelariu, Cristian & Zhang, Li, 2003. "The antecedents and performance consequences of relationalism in export distribution channels," Journal of Business Research, Elsevier, vol. 56(1), pages 1-16, January.
    12. Albino, Vito & Pontrandolfo, Pierpaolo & Scozzi, Barbara, 2002. "Analysis of information flows to enhance the coordination of production processes," International Journal of Production Economics, Elsevier, vol. 75(1-2), pages 7-19, January.
    13. Matthew J. Robson & Constantine S. Katsikeas & Daniel C. Bello, 2008. "Drivers and Performance Outcomes of Trust in International Strategic Alliances: The Role of Organizational Complexity," Organization Science, INFORMS, vol. 19(4), pages 647-665, August.
    14. Umar Ali Bukar & Fatimah Sidi & Marzanah A. Jabar & Rozi Nor Haizan Nor & Salfarina Abdullah & Iskandar Ishak & Mustafa Alabadla & Ali Alkhalifah, 2022. "How Advanced Technological Approaches Are Reshaping Sustainable Social Media Crisis Management and Communication: A Systematic Review," Sustainability, MDPI, vol. 14(10), pages 1-26, May.
    15. Muhammad Ashraf Fauzi, 2023. "Social media in disaster management: review of the literature and future trends through bibliometric analysis," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 118(2), pages 953-975, September.
    16. Deli Yuan & Muhammad Khalilur Rahman & Md. Abu Issa Gazi & Md. Atikur Rahaman & Mohammad Mainul Hossain & Shaharin Akter, 2021. "Analyzing of User Attitudes Toward Intention to Use Social Media for Learning," SAGE Open, , vol. 11(4), pages 21582440211, November.
    17. Marta Poblet & Esteban García-Cuesta & Pompeu Casanovas, 2018. "Crowdsourcing roles, methods and tools for data-intensive disaster management," Information Systems Frontiers, Springer, vol. 20(6), pages 1363-1379, December.
    18. Pei Huang & Hongyi Pan & Li Peng & Tiantian Chen & Jie Xu, 2020. "Temporal and spatial variation characteristics of disaster resilience in Southwest China’s mountainous regions against the background of urbanization," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 103(3), pages 3783-3802, September.
    19. Viviana Maura Santos & Cláudio Henrique Santos Grecco & Ricardo José Matos Carvalho & Paulo Victor Rodrigues Carvalho, 2020. "A fuzzy model to assess the resilience of Protection and Civil Defense Organizations," Quality & Quantity: International Journal of Methodology, Springer, vol. 54(3), pages 735-759, June.
    20. Petersen, L. & Lange, D. & Theocharidou, M., 2020. "Who cares what it means? Practical reasons for using the word resilience with critical infrastructure operators," Reliability Engineering and System Safety, Elsevier, vol. 199(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:infosf:v:25:y:2023:i:1:d:10.1007_s10796-020-10099-0. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.