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Voice of Intersectional Minorities in the Psychological Contract for Business Competitiveness

Author

Listed:
  • Jyoti Joshi Pant

    (Prin. L.N. Welingkarin Institute of Management Development and Research)

  • Vijaya Venkateswaran

    (Indian Institute of Management)

Abstract

The paper examines the psychological contract expectations of intersectional minority employee groups in organisations. We use an open-ended qualitative survey to analyse important expectations. Voices of 1062 employees were collected based on gender, physical disability, and metro background. The qualitative responses were processed with R and word clouds were generated to highlight the important expectations. The findings of this study reveal that by understanding the common and unique expectations of various employee groups, organisations can prevent violations of the PC. While the common expectations can be used to drive inclusion, the unique expectations can help design customised policies to effectively manage a diverse and heterogeneous workforce.

Suggested Citation

  • Jyoti Joshi Pant & Vijaya Venkateswaran, 2023. "Voice of Intersectional Minorities in the Psychological Contract for Business Competitiveness," International Journal of Global Business and Competitiveness, Springer, vol. 18(1), pages 11-21, June.
    • Handle: RePEc:spr:ijogbc:v:18:y:2023:i:1:d:10.1007_s42943-023-00075-1
    DOI: 10.1007/s42943-023-00075-1
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    References listed on IDEAS

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    3. Pekka Ilmakunnas & Seija Ilmakunnas, 2011. "Diversity at the Workplace: Whom Does it Benefit?," De Economist, Springer, vol. 159(2), pages 223-255, June.
    4. Eddy S. Ng & Greg J. Sears, 2020. "Walking the Talk on Diversity: CEO Beliefs, Moral Values, and the Implementation of Workplace Diversity Practices," Journal of Business Ethics, Springer, vol. 164(3), pages 437-450, July.
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    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    Gender; Physical disability; Non-metro background; Minority employees; Intersectionality; Psychological contract; Employee expectations;
    All these keywords.

    JEL classification:

    • J70 - Labor and Demographic Economics - - Labor Discrimination - - - General

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