IDEAS home Printed from https://ideas.repec.org/a/spr/grdene/v7y1998i4d10.1023_a1008698407943.html
   My bibliography  Save this article

Influence of Computer-Based Meeting Support on Process and Outcomes for a Divisional Coordinating Group

Author

Listed:
  • Fred Niederman

    (University of Baltimore)

  • John Bryson

    (University of Minnesota)

Abstract

This research examines the introduction of computer-based group decision support systems (GDSS) to members of a division level coordinating group. Participants performed authentic problem formulation tasks which varied naturally in degree of structuredness, in two non-GDSS meetings then were provided GDSS for four additional meetings. It was proposed that the introduction of the GDSS and task structuredness would influence (1) group process in terms of the amount of divergent and convergent thinking communicated during meetings and (2) perceived outcomes regarding quality, satisfaction, understanding, confidence, and commitment to group positions. Results suggest that GDSS use affected both the total amount and pattern of group communication but not perceived outcomes. Structuredness of the task affected perceived outcomes but neither amount nor patterns of communication. Additional qualitative data regarding perceived of costs and benefits in using GDSS provide richer explanation for study findings and suggest further lines of inquiry.

Suggested Citation

  • Fred Niederman & John Bryson, 1998. "Influence of Computer-Based Meeting Support on Process and Outcomes for a Divisional Coordinating Group," Group Decision and Negotiation, Springer, vol. 7(4), pages 293-325, July.
    • Handle: RePEc:spr:grdene:v:7:y:1998:i:4:d:10.1023_a:1008698407943
    DOI: 10.1023/A:1008698407943
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1023/A:1008698407943
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1023/A:1008698407943?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Surya B. Yadav & Apparao Korukonda, 1985. "Management of Type III Error in Problem Identification," Interfaces, INFORMS, vol. 15(4), pages 55-61, August.
    2. Ramesh Sharda & Steve H. Barr & James C. McDonnell, 1988. "Decision Support System Effectiveness: A Review and an Empirical Test," Management Science, INFORMS, vol. 34(2), pages 139-159, February.
    3. J. F. Nunamaker, Jr. & Alan R. Dennis & Joseph S. Valacich & Douglas R. Vogel, 1991. "Information Technology for Negotiating Groups: Generating Options for Mutual Gain," Management Science, INFORMS, vol. 37(10), pages 1325-1346, October.
    4. Ian I. Mitroff & Richard O. Mason & Vincent P. Barabba, 1982. "Policy as Argument---A Logic for Ill-Structured Decision Problems," Management Science, INFORMS, vol. 28(12), pages 1391-1404, December.
    5. Ian I. Mitroff & Richard O. Mason, 1980. "Structuring III‐structured policy issues: Further explorations in a methodology for messy problems," Strategic Management Journal, Wiley Blackwell, vol. 1(4), pages 331-342, October.
    6. Gerardine DeSanctis & Marshall Scott Poole, 1994. "Capturing the Complexity in Advanced Technology Use: Adaptive Structuration Theory," Organization Science, INFORMS, vol. 5(2), pages 121-147, May.
    7. Robert Anson & Robert Bostrom & Bayard Wynne, 1995. "An Experiment Assessing Group Support System and Facilitator Effects on Meeting Outcomes," Management Science, INFORMS, vol. 41(2), pages 189-208, February.
    8. V. Srinivasan Rao & Sirkka L. Jarvenpaa, 1991. "Computer Support of Groups: Theory-Based Models for GDSS Research," Management Science, INFORMS, vol. 37(10), pages 1347-1362, October.
    9. Gerardine DeSanctis & Marshall Scott Poole & George Desharnais & Howard Lewis, 1991. "Using Computing to Facilitate the Quality Improvement Process: The IRS-Minnesota Project," Interfaces, INFORMS, vol. 21(6), pages 23-36, December.
    10. Marjorie A. Lyles, 1981. "Formulating strategic problems: Empirical analysis and model development," Strategic Management Journal, Wiley Blackwell, vol. 2(1), pages 61-75, January.
    11. Roger J. Volkema, 1983. "Problem Formulation in Planning and Design," Management Science, INFORMS, vol. 29(6), pages 639-652, June.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Alexandra Gheondea-Eladi, 2016. "The Evolution of Certainty in a Small Decision-Making Group by Consensus," Group Decision and Negotiation, Springer, vol. 25(1), pages 127-155, January.
    2. Bruce A. Reinig & Ira Horowitz & G. E. Whittenburg, 2011. "A Longitudinal Analysis of Satisfaction with Group Work," Group Decision and Negotiation, Springer, vol. 20(2), pages 215-237, March.
    3. Ormerod, Richard & Yearworth, Mike & White, Leroy, 2023. "Understanding participant actions in OR interventions using practice theories: A research agenda," European Journal of Operational Research, Elsevier, vol. 306(2), pages 810-827.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Rajiv D. Banker & Robert J. Kauffman, 2004. "50th Anniversary Article: The Evolution of Research on Information Systems: A Fiftieth-Year Survey of the Literature in Management Science," Management Science, INFORMS, vol. 50(3), pages 281-298, March.
    2. Michael Parent & R. Brent Gallupe, 2001. "The Role of Leadership in Group Support Systems Failure," Group Decision and Negotiation, Springer, vol. 10(5), pages 405-422, September.
    3. Terri L. Griffith & Mark A. Fuller & Gregory B. Northcraft, 1998. "Facilitator Influence in Group Support Systems: Intended and Unintended Effects," Information Systems Research, INFORMS, vol. 9(1), pages 20-36, March.
    4. Gwendolyn L. Kolfschoten & Bruce A. Reinig, 2013. "Introduction to the Special Issue: “Cognitive Perspectives on Group Decision and Negotiation”," Group Decision and Negotiation, Springer, vol. 22(5), pages 867-872, September.
    5. Utpal Bose & David B. Paradice, 1999. "The Effects of Integrating Cognitive Feedback and Multi-attribute Utility-Based Multicriteria Decision-Making Methods in GDSS," Group Decision and Negotiation, Springer, vol. 8(2), pages 157-182, March.
    6. Mi, Hwang, 1998. "Did Task Type Matter in the Use of Decision Room GSS? A Critical Review and a Meta-analysis," Omega, Elsevier, vol. 26(1), pages 1-15, February.
    7. Eom, Sean B, 1998. "The Intellectual Development and Structure of Decision Support Systems (1991-1995)," Omega, Elsevier, vol. 26(5), pages 639-657, October.
    8. Jackson Nickerson & Nicholas Argyres, 2018. "Strategizing Before Strategic Decision Making," Strategy Science, INFORMS, vol. 3(4), pages 592-605, December.
    9. Mohamed Khalifa & RonChi-Wai Kwok & Robert Davison, 2002. "The Effects of Process and Content Facilitation Restrictiveness on GSS-Mediated Collaborative Learning," Group Decision and Negotiation, Springer, vol. 11(5), pages 345-361, September.
    10. Karim Gassemi, 2019. "Collective Strategy Formulation: An Experimental Research Assessing the Positive Impact of Group Decision Support System on Work Group," International Review of Management and Marketing, Econjournals, vol. 9(5), pages 150-157.
    11. Chelley Vician & Gerardine DeSanctis, 2000. "The Impact of Role Training in a User-Driven Group Support System Environment," Group Decision and Negotiation, Springer, vol. 9(4), pages 275-296, July.
    12. ogilvie, dt, 1998. "Creative action as a dynamic strategy: Using imagination to improve strategic solutions in unstable environments," Journal of Business Research, Elsevier, vol. 41(1), pages 49-56, January.
    13. Sajda Qureshi & Doug Vogel, 2001. "Adaptiveness in Virtual Teams: Organisational Challenges and Research Directions," Group Decision and Negotiation, Springer, vol. 10(1), pages 27-46, January.
    14. Edward Christensen & Jerry Fjermestad, 1997. "Challenging Group Support Systems Research: The Case for Strategic Decision Making," Group Decision and Negotiation, Springer, vol. 6(4), pages 351-372, July.
    15. Esther Tippmann & Pamela Sharkey Scott & Andrew Parker, 2017. "Boundary Capabilities in MNCs: Knowledge Transformation for Creative Solution Development," Journal of Management Studies, Wiley Blackwell, vol. 54(4), pages 455-482, June.
    16. Sajda Qureshi, 1998. "Supporting a Network Way of Working in an Electronic Social Space," Group Decision and Negotiation, Springer, vol. 7(5), pages 399-416, September.
    17. Youngjin Kim & Starr Roxanne Hiltz & Murray Turoff, 2002. "Coordination Structures and System Restrictiveness in Distributed Group Support Systems," Group Decision and Negotiation, Springer, vol. 11(5), pages 379-404, September.
    18. Viju Raghupathi & Raquel Benbunan-Fich, 2020. "A Social Capital Perspective on Computer-Mediated Group Communication and Performance: An Empirical Study," Group Decision and Negotiation, Springer, vol. 29(4), pages 747-801, August.
    19. S. R. Singhvi & Rajat Gera, 2005. "Problem Formulation and Categorization: An Empirical Study of Marketing Problems in an Organization," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 30(2), pages 121-138, May.
    20. R Volkema, 2009. "Natural language and the art and science of problem/opportunity formulation: a transportation planning case analysis," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 60(10), pages 1360-1372, October.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:grdene:v:7:y:1998:i:4:d:10.1023_a:1008698407943. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.