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A new labour aristocracy? Aesthetic labour and routine interactive service

Author

Listed:
  • Chris Warhurst

    (University of Strathclyde, chris.warhurst@strath.ac.uk)

  • Dennis Nickson

    (University of Strathclyde, d.p.nickson@strath.ac.uk)

Abstract

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Suggested Citation

  • Chris Warhurst & Dennis Nickson, 2007. "A new labour aristocracy? Aesthetic labour and routine interactive service," Work, Employment & Society, British Sociological Association, vol. 21(4), pages 785-798, December.
    • Handle: RePEc:sae:woemps:v:21:y:2007:i:4:p:785-798
    DOI: 10.1177/0950017007082887
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    References listed on IDEAS

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    1. Norman Bonney, 2007. "Gender, employment and social class," Work, Employment & Society, British Sociological Association, vol. 21(1), pages 143-155, March.
    2. Rose, David & J. Pevalin, David, 2001. "The National Statistics Socio-economic Classification: unifying official and sociological approaches to the conceptualisation and measurement of social class," ISER Working Paper Series 2001-04, Institute for Social and Economic Research.
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    Cited by:

    1. Laura Good & Rae Cooper, 2016. "‘But It's Your Job To Be Friendly’: Employees Coping With and Contesting Sexual Harassment from Customers in the Service Sector," Gender, Work and Organization, Wiley Blackwell, vol. 23(5), pages 447-469, September.
    2. Dellagnelo, Eloise Helena Livramento & Böhm, Steffen & Mendonça, Patricia Maria Emerenciano de, 2014. "Organizando movimentos de resistência: contribuição da Teoria Política do Discurso," RAE - Revista de Administração de Empresas, FGV-EAESP Escola de Administração de Empresas de São Paulo (Brazil), vol. 54(2), March.
    3. Patel, Pankaj C. & Pearce, John A. & Bachrach, Daniel G., 2018. "Psychological Distress is increasing among customer-facing retail employees: Evidence from 1997 to 2015," Journal of Business Research, Elsevier, vol. 89(C), pages 21-26.

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