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Call configurations: varieties of call centre and divisions of labour

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  • Miriam A. Glucksmann

    (University of Essex, UKglucm@essex.ac.uk)

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Suggested Citation

  • Miriam A. Glucksmann, 2004. "Call configurations: varieties of call centre and divisions of labour," Work, Employment & Society, British Sociological Association, vol. 18(4), pages 795-811, December.
    • Handle: RePEc:sae:woemps:v:18:y:2004:i:4:p:795-811
    DOI: 10.1177/0950017004047965
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    References listed on IDEAS

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    1. Beynon, Huw & Grimshaw, Damian & Rubery, Jill & Ward, Kevin, 2002. "Managing Employment Change: The New Realities of Work," OUP Catalogue, Oxford University Press, number 9780199248704.
    2. Glucksmann, Miriam, 2000. "Retailing: Production and consumption's missing relation," economic sociology. perspectives and conversations, Max Planck Institute for the Study of Societies, vol. 1(3), pages 12-16.
    3. George Callaghan & Paul Thompson, 2000. "Proceeding to the Paddling Pool: The Selection and Shaping of Call Centre Labour," Open Discussion Papers in Economics 15, The Open University, Faculty of Social Sciences, Department of Economics.
    4. Mark Harvey & Stephen Quilley & Huw Beyon, 2002. "Exploring the Tomato," Books, Edward Elgar Publishing, number 2916.
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    Cited by:

    1. Bhaskar Vira & Al James, 2012. "Building Cross-Sector Careers in India's New Service Economy? Tracking Former Call Centre Agents in the National Capital Region," Development and Change, International Institute of Social Studies, vol. 43(2), pages 449-479, March.
    2. Daniel Nyberg & Graham Sewell, 2014. "Collaboration, Co-operation or Collusion? Contrasting Employee Responses to Managerial Control in Three Call Centres," British Journal of Industrial Relations, London School of Economics, vol. 52(2), pages 308-332, June.

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