Beyond Motivation What Next? A Critical Analysis of Employee Behaviour towards Work

The study assessed the implication of motivation on revenue mobilisation, especially in the Ghanaian decentralised organizational setting and the issues involved in designing and promoting of such programs. The study made use of the case study approach in research because the phenomenon under investigation was typical of cases or situations in almost all the facets of the Ghanaian work environment and most especially, the decentralised authorities (MMDAs) in Ghana. The study found out that there were other several ways by which a worker can be motivated intrinsically, such as the job itself, recognition, achievements etc. this is because, about 64% of the respondents indicated that it was enough motivating, to be a worker of the Metropolitan Assembly. Again, the study revealed that the workers were motivated both intrinsically and extrinsically with the provision of regular promotion, assurance of adequate job security relaxed supervision and bonus for excellent performance. Based on the findings of this study, the following recommendations are offered for the future improvement of the employee welfare in order to achieve more productivity: There should be more consultation between Management, Revenue Supervisors and Revenue collectors; the use of unofficial channels of resolving crisis or communicating grievances should be discontinued and efforts should also be geared at building the capacity for the staff in the revenue section, and more opportunities for decision-making should be given to the revenue supervisors; management should strive at introducing cafeteria so as to provide better and suitable relaxed environment, and create a work climate that can promote efficiency and productivity