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Developing unbounded systems thinking: using causal mapping with multiple stakeholders within a Vietnamese company

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Listed:
  • H V Vo

    (Ho Chi Minh City University of Technology)

  • B Chae

    (Kansas State University)

  • D L Olson

    (University of Nebraska)

Abstract

Researchers propose that systems-oriented, multiple perspective approaches are better suited to deal with ‘messy’ or ‘wicked’ problems. In this study, we apply Mitroff and Linstone's Unbounded Systems Thinking (UST) framework to a Vietnamese company case. Causal mapping and group model building were used. As the case shows, each perspective provides a limited model of the problem situation. Our study shows that a model built on multiple perspectives offers a more complete picture of the problem and therefore helps the organization better understand the problem situation, creating a ground for better problem resolution. Lessons learned from the case are discussed.

Suggested Citation

  • H V Vo & B Chae & D L Olson, 2007. "Developing unbounded systems thinking: using causal mapping with multiple stakeholders within a Vietnamese company," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 58(5), pages 655-668, May.
    • Handle: RePEc:pal:jorsoc:v:58:y:2007:i:5:d:10.1057_palgrave.jors.2602266
    DOI: 10.1057/palgrave.jors.2602266
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    References listed on IDEAS

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    Cited by:

    1. Sydelko, Pamela & Midgley, Gerald & Espinosa, Angela, 2021. "Designing interagency responses to wicked problems: Creating a common, cross-agency understanding," European Journal of Operational Research, Elsevier, vol. 294(1), pages 250-263.
    2. D Champion & J M Wilson, 2010. "The impact of contingency factors on validation of problem structuring methods," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 61(9), pages 1420-1431, September.
    3. Ormerod, Richard & Yearworth, Mike & White, Leroy, 2023. "Understanding participant actions in OR interventions using practice theories: A research agenda," European Journal of Operational Research, Elsevier, vol. 306(2), pages 810-827.

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