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The Performance Potential of Future Employees in the Hospitality Industry in Terms of Cognitive Reflection Test

Author

Listed:
  • Razvan-Dorin Burz

    (West University of Timișoara)

  • Alexandru Duta

    (West University of Timișoara)

Abstract

In this paper we aim to evaluate the capacity to perform of potential employees in the hospitality industry. We use Cognitive Reflection Test as a tool. We are considering possible future employees who have opted for Economics of Tourism, Trade and Services prior to the outbreak of the Covid 19 pandemic. According to our findings hospitality industry might face huge difficulties in insuring the required level of skilled resources in order to restart or increase the activity in good conditions of customer satisfaction by keeping at least same quality of the services like before the Covid 19 pandemic.

Suggested Citation

  • Razvan-Dorin Burz & Alexandru Duta, 2021. "The Performance Potential of Future Employees in the Hospitality Industry in Terms of Cognitive Reflection Test," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(2), pages 221-225, December.
    • Handle: RePEc:ovi:oviste:v:xxi:y:2021:i:2:p:221-225
    as

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    References listed on IDEAS

    as
    1. Oechssler, Jörg & Roider, Andreas & Schmitz, Patrick W., 2009. "Cognitive abilities and behavioral biases," Journal of Economic Behavior & Organization, Elsevier, vol. 72(1), pages 147-152, October.
    2. Shane Frederick, 2005. "Cognitive Reflection and Decision Making," Journal of Economic Perspectives, American Economic Association, vol. 19(4), pages 25-42, Fall.
    3. Oechssler, Jörg & Roider, Andreas & Schmitz, Patrick W., 2009. "Cognitive abilities and behavioral biases," Journal of Economic Behavior & Organization, Elsevier, vol. 72(1), pages 147-152, October.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    workforce; hospitality industry risks; performance; potential; Cognitive Reflection Test;
    All these keywords.

    JEL classification:

    • M5 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics

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